Protect Your Bubble Bewertungen 

22 862
•
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Do yourself a favour and search reviews with the keyword ‘claim’. That’s the acid test. Easy to sell a meaningless policy and get good reviews for this. Seven weeks and counting since I claimed and no... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The Bubble team member,was very honest, friendly and explained everything to me perfectly towards my New cover with Bubble. Thank you for been humble,even tho ,my line was bad connection. 100% "The... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Recommended by a friend. Really easy to use website. Good competitive prices. Easy to use service, everything is clearly explained so you know exactly what you are signing up to.

Bewertet mit 5 von 5 Sternen

Thanks to protect my bubble I feel at ease now. Trying to find an insurance company that cover everything for my brand new Samsung fold 8 512gb felt almost impossible. I'm extremely relieved it's fina... Mehr ansehen

Unternehmensdetails

  1. Versicherungsagentur
  2. auch in
  3. Geräteversicherung

Vom Unternehmen geschrieben

Insurance for everything in your gadget bubble. Your mobile phone, tablet, camera, laptop and more! Protect Your Bubble is a UK-based insurance provider offering simple, affordable cover for mobile phones, gadgets, and personal technology. Since launching in 2008, we've helped protect more than 1.5 million devices across the UK and Ireland, giving customers peace of mind when the unexpected happens. As part of Assurant, a Fortune 500 company with over 120 years of insurance experience, we combine trusted expertise with a straightforward approach to insurance. We want to make insurance easy to understand, purchase, and use. Whether it's a cracked screen, accidental damage, theft, or mechanical breakdown, we're committed to providing reliable protection and a smooth claims experience for the devices our customers rely on every day. At Protect Your Bubble, we focus on clear communication, fair treatment, and putting customers first, helping people protect what matters most.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

22 862 Bewertungen

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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,4

Alle Bewertungen

(22 862)

561 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

I’ve been with protect your bubble for…

I’ve been with protect your bubble for about a year, the first time I needed to use them was to fix a crack on my phone they charged me £90 and gave me a cheap ill fitted screen which broke again shortly after not to mention they took 5 days to repair my phone and made me restart it which also disconnected my number and all my bank card info etc very long winded for poor quality.

16. März 2026
Bewertung ohne vorherige Einladung
Protect Your Bubble-Logo

Antwort von Protect Your Bubble

Hello Malika

Thank you for your feedback. We're sorry to hear that you were dissatisfied with your repair experience.

To clarify, the £90 was your policy excess, which is communicated before cover is purchased and is also outlined within the policy documentation.

We're also concerned to hear about the issues you experienced. The phone restart process is sometimes required as part of diagnostics or repair procedures; however, the number disconnection and banking card information is not something we would typically expect to occur. The issues you've described are highly unusual and not feedback we commonly receive.

We would welcome the opportunity to investigate this further. If you could provide additional details, such as your claim reference number via the email you will have received from Trustpilot we would be happy to look into the matter and review what happened.

Kind Regards,
Protect Your Bubble

Bewertet mit 5 von 5 Sternen

Always 5 Stars

I've been using Protect Your Bubble for over 10 years, and the service has always been excellent. Whether it's customer support, making a claim, or updating my policy, the process has always been straightforward and hassle-free. I highly recommend Protect Your Bubble for anyone looking for reliable technology insurance and complete peace of mind.

27. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shambolic customer service

Shambolic customer service, almost 2 weeks later, claim accepted yet nothing sent in the post. Zero progress! Was promised a callback from a manager after my complaint last week, yet a week later nothing. The service is simply not fit for purpose!

Claim Ref: AMZ03802-40831

12. Juni 2026
Bewertung ohne vorherige Einladung
Protect Your Bubble-Logo

Antwort von Protect Your Bubble

Hello Rohan

We are really sorry to hear your feedback.

We can see you have spoken to the Amazon complaints team and you have received a response to your complaint. If you are unhappy with the outcome please follow the instructions in your Final Response Letter.

We can also see you have been in contact with customer services and your claim has now been processed and complete.

Kind Regards
Protect Your Bubble

Bewertet mit 1 von 5 Sternen

Paid £160 for a phone on Amazon

Paid £160 for a phone on Amazon. Nearly £30 for insurance. Broke my screen. None of the links on Amazon for the insurance claim work. The process of claim is an absolute joke, takes ages. I would never recommend it to anyone. Never had insurance this difficult and to say it's a low value item, it should be resolved within 24hours and sent for repair or replacement sent out. So far beyond pathetic how much time one has to spend claiming for a few quid item. If I knew this would be the case, I'd never bother and just replace the item myself if it broke. If I didn't have my old phone as spare, they would leave me without one for days and days. Asking stupid questions. They asked me for the IMEI even though they know the screen is unusable. How dumb is that. They can get the IMEI from the phone once they have it in the repair shop if they want. Simply unbelievably disappointing and not worth the bother on something worth 160quid. The grief and waiting is so long, I'd be better off doing something else with my time. Disgraceful.

24. Juni 2026
Bewertung ohne vorherige Einladung
Protect Your Bubble-Logo

Antwort von Protect Your Bubble

Hello Pav

Thank you for taking the time to share your feedback. We're sorry to hear that you feel your claims experience fell short of expectations.

Regarding the request for the IMEI number, this is a standard part of the claims process. The IMEI is the unique identifier for the device and is used for verification. Requesting it upfront helps prevent delays later in the process and supports fraud prevention measures that help keep insurance costs down for all customers.

We can see your claim has been processed and that you have spoken to our complaints team who have provide a response.

Kind Regards
Protect Your Bubble

Bewertet mit 1 von 5 Sternen

This was one of the worst insurance…

This was one of the worst insurance company I have ever used.

If you are using them via Amazon they will not repair the appliance they will just sanitize it and you will not have a option for a return.

Unfortunately I have sent my ninja with the stainless steel pot and the documents inside by mistake.

After chasing for months the ninja to be returned and I was totally ignored by them I have been let know that this is now their property and that the pot was sanitized even when they saw that the pot was not the original they did not even care or let me know or give me an option to take it back. The staff were very rude and unhelpful. Very disrespectful. I am very very disappointed. Can't really believe that happened. What a shame just trying to get people's money without any professional help that they are promising to deliver before signing the insurance.

22. Juni 2026
Bewertung ohne vorherige Einladung
Protect Your Bubble-Logo

Antwort von Protect Your Bubble

Hello Monika

Thank you for your feedback, we are sorry to hear you were not satisfied with the Amazon cover process.

When a faulty item is received, it is assed and determine, at our discretion and in line with the policy terms and conditions, whether the device will be repaired or replaced. In your case, we elected to provide a replacement. However, as an identical replacement was not available on Amazon, a settlement was offered based on the original purchase price of the item.

As set out in our Terms and Conditions, when a settlement is provided, we do not also return the faulty device to the customer. The surrendered device remains with us as part of the settlement process.

Kind Regards
Protect Your Bubble

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