Toonzshop UK Bewertungen 5 847

Antwort von Toonzshop UK

2. März 2026

Hi :)
Thank you so much for your feedback. I’m really sorry to hear that the return process felt complicated and too expensive 😔
Return costs can indeed vary depending on the country and the carrier. We do offer negotiated rates with different carriers, but you’re also free to choose the “standard” option, which allows you to arrange the return yourself and pay the shipping fee directly.
Please know that our customer care team is always here to help. If you ever need advice or assistance, you can reach out to Delphine at commandes@toonzshop.com
Wishing you a lovely day,
Constance ✨

Antwort von Toonzshop UK

23. Feb. 2026

Hello there :)
Thank you so much for bringing this issue to our attention. I’m truly sorry about it and completely understand your disappointment.
For your information, Delphine from our customer service team has sent you an email to resolve the situation as quickly as possible. It may have landed in your spam folder, so please do have a quick look there.
Once again, I sincerely apologise for the inconvenience caused. Please rest assured that we will do everything we can to put things right.
Have a lovely day,
Constance.

Antwort von Toonzshop UK

18. Feb. 2026

Hello,
Thank you very much for your feedback :) I’m so sorry to hear that the item did not fully meet your expectations.
If the cape does not bring you complete satisfaction, please feel free to return it for a full refund. Our "easy return" option is specified right here: https://uk.toonzshop.com/return-m60132-en.html
I understand that you mentioned the clasp of the cape does not hold well. This is likely a defect, and I am truly sorry about this. In that case, I kindly invite you to contact our customer service at commandes@toonzshop.com
We will offer you an appropriate solution ;)
Once again, i apologize for the inconvenience thi situation may caused.
Have a nice day,
Constance.

Antwort von Toonzshop UK

18. Feb. 2026

Good morning there :)Thank you for your honest feedback, I'm really happy to read that you like the designs, even if some points were disappointing for you :(
Regarding sizing, we use a standard size chart as a general reference, but since we work with different cuts, fabrics and brands, the fit can vary from one item to another. That’s why we always add specific sizing advice in each product description (for example: runs small, oversized fit, take one size up/down, etc.). If you ever hesitate before ordering, you can absolutely reach out to us at commandes@toonzshop.com or via our social networks, we’ll gladly give you personalised guidance and the exact flat measurements of any piece so you can compare with your own clothes and choose the best size with confidence :)
About the return costs, the 12€ deducted from the refund corresponds to a negotiated rate with our return partner, which is actually lower than the standard price of most carriers. Of course, you’re totally free to choose your own carrier and pay for the shipment directly, but in most cases it turns out to be more expensive.
Have a nice day, 
Constance.