I had a great experience staying at this student accommodation. A special thank you to Julie Crowley, the property manager, who was always friendly, professional, and quick to help with anything I... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The house we originally wanted to see didn’t meet our expectations but Chelsea Lingard helped us find the right place. She was super adaptable and knowledgeable and made it really easy to book. The wh... Mehr ansehen
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I lived in same flat as ciara holmes, the pest ridden , pretty much broken and burgled flat btw , and would like to say that u can say online all you want that compensation out of good will Was given... Mehr ansehen
Unternehmen hat geantwortet
We contacted Julie at Ukstundenthouses because my situation changed and I was no longer going to be staying in the city. Julie responded to every message quickly and liaised directly with the landlord... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Whatever you're looking for, UK Student Houses has the ultimate solution! We're experts in the student housing sector, so we know exactly what you need for an unforgettable living experience. Our cosy student houses are waiting for you, all located in prime locations across the UK. Start your journey today.
Kontaktinformationen
The Innovation Centre, HG2 8QT, Harrogate, Vereinigtes Königreich
- 0330 828 8062
- ukstudenthouses.com
3,6
Akzeptabel
154 Bewertungen
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Very poor
Very poor. They promise what they will not do, and once you sign your contract, they will just abandon you and move to the next potential tenant. They will not communicate with you, and when you are stranded you will not find any of their team to talk with. Very bad.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
We’re sorry to learn that you felt unsupported after signing your contract. This is not the level of service we aim to provide. We take feedback like this seriously and would welcome the chance to discuss your concerns directly and resolve any outstanding issues.
Kieran The GOAT
Was a bit late to the party on booking housing but I couldn't have been happier with the help from Kieran. He devoted a lot of time to making sure we landed a place we were happy with and was an all round lovely fella, I'll look forward to chatting with him again when it comes to finding next years house.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your kind review. We’re delighted to hear that Kieran was able to support you so thoroughly and help you find a place you were happy with. We’ll be sure to pass along your feedback, and we look forward to assisting you again in the future.
Property is lovely,
Property is lovely, reasonably priced
And staff are very helpful an kind
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your kind feedback. We’re really pleased to hear you’re happy with the property and found it good value, and that our team were helpful and kind. We appreciate you taking the time to leave a review.
Property is lovely
Property is lovely!
Reasonably priced and staff are very friendly and helpful.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your kind feedback. We’re really pleased to hear you’re happy with the property and found it good value, and that our team were helpful and kind. We appreciate you taking the time to leave a review.
One thing that this company does well…
One thing that this company does well it its responsiveness towards their clients.
Extremely responsive whether if the booking is to be made on call or by email. They will never fail to offer you a better deal than your previous accommodation.
The property managers assigned provide a ton of assistance to the client in terms of the shared house tour, the payment details, the contract overview and sharing the details of using the appliances provided in the accommodation.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team responsive and supportive throughout the booking process. Providing clear guidance and assistance at every stage is something we place great importance on, so it’s great to know this has been reflected in your experience. We appreciate your kind words and wish you all the best in your accommodation.
Awful student housing, find better alternatives
Awful student housing, I'd warn anyone to keep away from Brookside in Derby. There is a homeless man sleeping and living in the laundry room and this goes unchallenged by the manager who has been advised of this since September 2025 but does nothing.
There is a £20 charge added to the rent for heat but the heating does not work and we have messaged, emailed and called the maintenance team and the manager and still no heat. It hasn't worked once since October 2025, now January 2026 and still no action.
The bathrooms are in need of significant upgrading including new toilets and showers. The management claim they are going to replace them but this has been said for the last 2 years with zero action.
Do not believe the photos as these do not show the extent, condition or state of the accommodation.
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for taking the time to share your feedback. We are very concerned to hear about the issues you describe and take all reports of safety, maintenance, and wellbeing very seriously.
To help us investigate this matter fully, we would appreciate it if you could email more details of your tenancy and the issues you have experienced to operations@ukstudenthouses.com
. This will allow us to review the situation and respond appropriately.
We remain committed to ensuring all our properties are safe, habitable, and properly maintained, and we will take all necessary action once we have the relevant information.
The worst company to live with
The worst company to live with. We have excessive mould in our house and it’s so bad I’m worried to live there. I was so ill before I left for Christmas because of the mould in my bedroom, along with all my other housemates. One man came after months of complaints and only sorted out the bottom bedroom. He didn’t sort any of the other rooms out as the manager for our house didn’t tell him to.. such poor management. I havnt heard from the manager for months, after sending endless emails and calling the company for help. I know that when I return after Christmas it’ll be completely unliveable and I’ll have to accept illness and such poor living conditions as nobody cares about us. We’ve had environmental health, lawyers involved and still nothing from this company. I hate living where I live and it has ruined part of my uni experience. Please never choose this company !
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your feedback. We’re sorry to hear that you feel distressed about your experience and appreciate the opportunity to clarify the situation.
We are aware that multiple reviews have been submitted relating to this property, and we have taken the concerns raised seriously. Following a joint inspection with Environmental Health and Liverpool City Council, it was confirmed that the mould present is the result of condensation rather than a structural defect or penetrating damp.
As discussed during the inspection, condensation can occur where ventilation, heating, and moisture management are not maintained consistently. Guidance has since been provided to the tenants in the form of a damp and condensation guide, outlining practical steps to prevent recurrence going forward.
In addition, tenants have now been advised of the correct process for reporting maintenance issues, as our records showed that concerns had not always been raised through the appropriate reporting channels. This ensures issues can be logged, tracked, and addressed as efficiently as possible.
We remain committed to supporting our tenants and addressing genuine concerns when they are reported correctly. We regret that you feel unhappy with your experience and will continue to work with all parties to maintain a safe and habitable living environment.
i have left emails previously but it…
i have left emails previously but it has gotten absolutely ridiculous, since moving into this house we have faced a multitude issues and nothing improves at all. i had mould in my room from the beginning “ it will be sorted “ it’s still not sorted we didn’t have a sofa for a month after being told for a year we would. Two other bedrooms now also have extreme mould i’ve had to contact environmental health. It’s to the point being in that house is the worst thing ever we pay 24k a year between us for this house and nothing is sorted our property manager was useless from the start after a multitude of emails from the start of november we heard nothing then he turns up for a house viewing an we said did you not see the emails. we got a shrug of shoulders and i’m leaving in 3 weeks and “ i’ll get it sorted “ which is just full of lies i have a constant chest infection clothes ruined walls ruined curtains ruined a recurring pest issue because of how poor the house is built wet walls this house shouldn’t be liveable and i email about compensation hear nothing but if we withheld rent it would be a different story they’d be quick enough to message asking for it. genuinely do not waste your time with this company unless you want to hate where you live for a year. oh and also they ask us to delete reviews and i refuse because nobody should live this this.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your feedback. We’re sorry to hear that you feel distressed about your experience and appreciate the opportunity to clarify the situation.
We are aware that multiple reviews have been submitted relating to this property, and we have taken the concerns raised seriously. Following a joint inspection with Environmental Health and Liverpool City Council, it was confirmed that the mould present is the result of condensation rather than a structural defect or penetrating damp.
As discussed during the inspection, condensation can occur where ventilation, heating, and moisture management are not maintained consistently. Guidance has since been provided to the tenants in the form of a damp and condensation guide, outlining practical steps to prevent recurrence going forward.
In addition, tenants have now been advised of the correct process for reporting maintenance issues, as our records showed that concerns had not always been raised through the appropriate reporting channels. This ensures issues can be logged, tracked, and addressed as efficiently as possible.
We remain committed to supporting our tenants and addressing genuine concerns when they are reported correctly. We regret that you feel unhappy with your experience and will continue to work with all parties to maintain a safe and habitable living environment.
Honestly, don't waste your time
UKStudentHouses should be avoided in my opinion. They are extremely unhelpful and seem to prefer to bury issues rather than resolve them. Even reading other reviews has proved their go-to is "your feedback will be passed along".
Prior to moving in, the property seemed perfect for our needs. A few weeks after moving in we started to notice more and more issues. The app to report these issues did not have our address listed making it unusable.
Both the front and rear outdoor spaces are disgusting and unusable. Had it just been a case of upkeep, I would happily do it myself but it was in this state when we moved in.
Our toilet would not flush properly or at all and when it did, it sent an awful knocking sound through one of the bedrooms, making it impossible to get some peace. This was eventually fixed enough to stop the sound.
Several locks in the house are incomplete, causing doorhandles, including the bathroom, to just fall out.
A few weeks after moving in, during heavy rainfall, a first floor window's seal failed. Water covered electronics on both the first and ground floor. Credit where credits due, it was fixed the same evening.
There was also damp present in two of the bedrooms. This was eventually sorted but has since come back, this time in all three bedrooms, the kitchen and another room, covering pots and pans in mould. After complaining for weeks and speaking to several people and every time being told it'd be passed on and they'd get back to me I eventually contacted the council. Somebody from the company was supposed to be present for that inspection but, to no ones surprise did not show up. Even after a formal complaint, no one followed up so I doubt it went anywhere.
UKStudentHouses advertises fast wifi on their website however it is everything but. The wifi regularly cuts out, and when it does work is slow. This makes doing uni work difficult.
We recently had some people come to view the property. Apparently their viewing had been pushed back repeatedly. When they showed up for what the thought was their viewing, no representative showed up, meaning we had to show them round ourselves. 45 minutes later, a representative showed up. By that time the potential tenants had left.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with your experience and regret the frustration this has caused.
We would like to clarify that many of the issues referenced in your review were not reported to us directly prior to the involvement of the council. As soon as the matter was brought to our attention via Salford City Council, we engaged fully with the process.
Following the inspection carried out by the council, it was confirmed that the reported mould was not caused by structural damp, but was instead the result of condensation and poor air circulation. This was discussed during the inspection, and guidance has since been provided to the tenants on managing condensation effectively to prevent recurrence.
We acknowledge that the condition of the external areas and some internal fixtures did not meet expectations at the outset, and we are sorry for this. Where issues were logged correctly, including the failed window seal, these were addressed promptly.
With regard to maintenance reporting, tenants have since been provided with the correct reporting process, as issues cannot be tracked or actioned efficiently if they are not raised through the appropriate channels.
We’re sorry that your experience did not meet expectations and appreciate your feedback, which has been taken on board to improve communication and service delivery going forward.
The worst agency!!! Avoid at all costs!!!
have no heating. My windows don’t shut. There’s mould. No working plug sockets in my room currently. A man living in the room next door assaulted me I’ve sent voice notes to management and they have ignored me as per usual. I moved into a separate property over the weekend and there was a squatter living there, the out of hours line called me a liar and ignored me. I’m not from Sheffield so had nowhere to stay for days. They owe me money for this from last February and haven’t paid me. They ended up moving me days later to a different property with the above problems with nobody willing to help. This is the worst company I have ever come across please do not move here, it will be the worst thing you do
For the avoidance of doubt they operate under several names including wearekin and ukstudenthouses.
Any problem you have they will flat out ignore you. And there are a lot of problems.
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your feedback. We are very concerned to hear about the issues you describe. In order for us to investigate this properly, we need to locate your tenancy on our system, as we cannot currently find a record of it.
Could you please email full details of your tenancy and the issues you’ve experienced to operations@ukstudenthouses.com
so that we can review the matter and respond appropriately.
We take all reports of safety, maintenance, and tenant wellbeing very seriously and will investigate any concerns once we have the relevant information.
Severe black mould!!!
Severe black mould!!!
We have had black mould in our house since we moved out that still hasn’t been sorted.. please do not book with this company as nothing gets sorted out. The mould is ruining personal items and spreading all on the walls. We have had to get environmental health involved now and are taking legal action.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your feedback. We’re sorry to hear that you feel distressed about your experience and appreciate the opportunity to clarify the situation.
We are aware that multiple reviews have been submitted relating to this property, and we have taken the concerns raised seriously. Following a joint inspection with Environmental Health and Liverpool City Council, it was confirmed that the mould present is the result of condensation rather than a structural defect or penetrating damp.
As discussed during the inspection, condensation can occur where ventilation, heating, and moisture management are not maintained consistently. Guidance has since been provided to the tenants in the form of a damp and condensation guide, outlining practical steps to prevent recurrence going forward.
In addition, tenants have now been advised of the correct process for reporting maintenance issues, as our records showed that concerns had not always been raised through the appropriate reporting channels. This ensures issues can be logged, tracked, and addressed as efficiently as possible.
We remain committed to supporting our tenants and addressing genuine concerns when they are reported correctly. We regret that you feel unhappy with your experience and will continue to work with all parties to maintain a safe and habitable living environment.
Kirsty was very good in transferring m…
Kirsty was very good in transferring m to a new house, good prices that don’t rip you off.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your review. We’re glad to hear that Kirsty was able to support you with your move and that you were happy with both the service and pricing. We appreciate your feedback.
worst housing company ever
i lived in one of their houses in salford last year and the house was infested with rats and was mouldy but the worse thing was we had no heating or hot water for 2 MONTHS (in november and december). the company promised me £350 in compensation for the inconvenience which still has not been paid (over a year later). they are now ignoring all of my emails so i doubt i will ever get this money but NEVER USE THIS COMPANY their customer service is awful and they do not pay compensation when it is deserved. horrible company
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for sharing your feedback. We are very sorry to hear about your experience during your tenancy. Please note that the property was under different management at the time, and we apologise for the issues you experienced.
Since then, we have rectified the situation and ensured that any compensation owed has now been paid. We sincerely regret the frustration and inconvenience caused at the time and appreciate you bringing this to our attention.
We remain committed to providing safe, habitable accommodation and timely resolution of tenant concerns.
Sheffield House Share - Awful
I stayed in Sheffield in a house share, everything was going well until I actually moved in. Didn’t send me my key fob (which was through an app) I had to chase them for it on the start day of my tenancy. Was told a female and a male lived in the house but it was actually 3 males. I had issues with one particular housemate who I had never even spoken to, being intimidating and showing aggressive behaviour. I emailed the property manager, was ignored for weeks and then finally responded and told me to call the police. No support put in the place to move me to a different room, or resolve this. On top of that, that electric went off at least 5 times and I was only there 3 months. Even after I left, I continued to get emails saying there was a maintance report of the electric or hot water failing!! The area that I was in, the team don’t actually seem to care about their tenants. I had no choice but to move out as I was not comfortable in the environment, and to be honest I didn’t want to wait to have to “call the police”, I wanted to be listed to, and have it dealt with. I then had to move out, find somewhere to live and continue to pay my rent in full, no correspondence from anyone. They didn’t care.
It is a cheaper rent option compared to others in the area, so I suppose you pay for it in other ways… I wouldn’t rent with these again.
27. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that you felt unsupported during your time in the property. This is certainly not the level of service we aim to provide.
We take concerns around safety, communication, and maintenance extremely seriously, and it’s disappointing to hear that you felt your issues were not addressed appropriately at the time. Your comments regarding communication, house composition, and the handling of your concerns have been noted and will be reviewed internally so we can learn from this and improve our processes.
We understand how important it is for tenants to feel comfortable and listened to in their home, and we regret that this was not your experience. If you would be willing to discuss this further, we would welcome the opportunity to look into the matter in more detail. Please feel free to contact us directly at operations@ukstudenthouses.com
Thank you again for your feedback.
Do not use this Company !!
A 100% honest review with evidence to support my concerns.DO NOT USE THIS COMPANY.Athough they confirmed on e mail back in march that the flat would be ready and mould free on my sons move in day last week(liverpool) the place was a disgusting unsafe tip ! Front door wouldn't close let alone lock! Huge window frame not even attached to the wall! window opening with no stay so could fully open on to the street 4 flights up ! FLAT IS UNSAFE .Rubbish left from old tennants- disgusting! Mould and water ingress everywhere.Oven unusable- again disgusting! I can't even describe the condition of the bed..I wouldn't be happy to let a dog sleep on it. Flat was just a dirty unsafe tip. Had to drive back home with all his possesions. Company ignored numerous emails for a whole week. Worse than all this is 11 days later still no resolution.Customer service 0/10. Have sent them detailed photos and videos to consoliate honest and fair concerns.They really don't care about their tenants.He has no accommodation so is unable to access his university course. THEY DO NOT CARE. My advice STAY WELL CLEAR FROM THIS AWFUL COMPANY.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for taking the time to share your feedback. We are sincerely sorry for the distress and inconvenience caused to both you and your son.
We fully acknowledge that the condition of the property on the intended move-in date fell well below acceptable standards, and we apologise unreservedly for this. Following your concerns being raised and reviewed, it was mutually agreed to release your son from the tenancy contract, and no further obligation was required from him.
We understand how upsetting this experience was, particularly given the impact it had on your son’s accommodation arrangements at the start of his university course. This was not the experience we would ever want for a tenant or their family.
Your feedback has been taken seriously and has been escalated internally. The issues identified at the property have since been addressed, and we are reviewing our procedures to ensure this situation is not repeated.
Once again, we are very sorry for what you experienced and regret the frustration and upset this caused.
Lovely people and well accommodating
Lovely people and well accommodating
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thanks for sharing your experience Olabode! All the best, UK Student Houses
Jesse is unique
Jesse, your prompt replies to calls and emails and patience are truly impressive. Your smart and innovative approach is valued. Thank you for ensuring I get settled in.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
It's great to hear of the service you received from Jesse. Thanks for sharing. UK Student Houses
Phoebe you are exceptional
Thank you so much Phoebe for your excellent customer service! You patiently listened to me and provided all the necessary informations. Oh dear! You were very helpful and made the house rental process smooth and stress-free. Highly appreciated!
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for Sharing your experience with Phoebe! All the best, UK Student Houses
Appalling Service
Appalling service, 4 girls moved into a house with no boiler working, due to the fact the owner has not paid the gas bill, but still let the girls move in.
Day six with no cooking facilities, hot water or heating, nobody returning calls or answering emails after first initial contact.
House not in a ready to move into state, filthy, broken equipment, overgrown back yard.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Thank you for your feedback. We’re sorry to hear about the difficulties experienced at the start of the tenancy and appreciate you raising these concerns.
We would like to clarify that we have been in constant communication with the tenants throughout this matter. The issues raised were investigated promptly and have since been fully resolved. We can also confirm that the tenants are now settled and happy in the property.
We acknowledge that the property was not in the expected condition at the point of move-in, and we apologise for the inconvenience this caused. Steps were taken to address the utilities, cleaning, and outstanding maintenance as quickly as possible, and we have reviewed our processes to prevent a recurrence.
Thank you again for bringing this to our attention. We remain committed to supporting our tenants and ensuring properties are safe, clean, and fully operational.
I have recently moved into my student…
I have recently moved into my student accommodation in Lancaster and I can’t fault the service. Tanya has been in touch every step on the way. Thank you for making this process so easy.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von UKStudentHouses
Hi Chloe, it's great to hear you have had great service from Tanya! All the best, UK Student Houses
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