Undo For Tomorrow Bewertungen 89

Antwort von Undo For Tomorrow

31. Okt. 2024

Hi,

We are sorry to hear that you weren't completely satisfied with your experience.

We try to make our return and exchange policy clear and transparent. However, we understand that sometimes these details are not reviewed before a purchase is made.

We are always working to improve and provide a better experience for all of our customers.

Thank you for sharing your feedback.

Best regards,

Antwort von Undo For Tomorrow

31. Okt. 2024

Hi Julia,

Thank you so much for your review! We are so glad you enjoyed the quality of the shoes and had a great experience with us.

Thanks for sharing :)

Antwort von Undo For Tomorrow

7. Okt. 2024

Hi Philipp,

Thank you so much for your feedback! We are happy to hear that your Nuven sneakers are a favorite and that you are also enjoying the second generation.

Unfortunately, we were unable to locate your email with only your first name. If you could contact us at support@undofortomorrow.com, we would be happy to find out what size you need and provide updates on when the black version will be back in stock.

Thanks again for your support and we look forward to hearing from you!

Best regards,

Undo For Tomorrow Team

Antwort von Undo For Tomorrow

18. Sept. 2024

Hey Toni,

Thank you so much for taking the time to share your experience with us!
Your feedback means a lot to us, and we're happy to know that we could meet your expectations.

We hope you continue to enjoy your UNDO's!

Antwort von Undo For Tomorrow

10. Sept. 2024

Hey Marco,

We are sorry to hear that your experience with our shoes and customer service did not meet your expectations. We take all customer feedback very seriously and understand your frustration.

Please know that we carefully inspect all our products before shipping to ensure they arrive in top condition. That said, we realize that things can happen during wear, and we’re here to look into each case with care. If there’s anything else we can do to help resolve this issue, feel free to reach out to us directly.

Our aim is to always provide great service and products, and we’re happy to assist with whatever you need.

Best regards,
Undo For Tomorrow Team

Antwort von Undo For Tomorrow

22. Aug. 2024

Dear Dennis,

We sincerely apologize for the inconvenience you've experienced. The shoes that were damaged after just a few weeks were indeed from a specific batch that we have since identified and replaced. As you noted, we promptly sent you a replacement pair.

Regarding the shipping error, it seems you unfortunately received the wrong model due to an incorrect label on the box. The return label was issued correctly, but we are unsure how the shoes ended up back with you. Unfortunately, once the package is in the hands of the postal service, it’s beyond our direct control.

Nevertheless, we understand the frustration caused by this series of mistakes, and we wish these complications had never happened. We are truly committed to resolving this issue in the best possible way and would love to make this right.

This situation is not reflective of the standard of service we aim to provide. We have already reached out via email and kindly request your prompt response so we can work toward resolving this matter as quickly as possible

Once again, we apologize for the inconvenience caused and appreciate your understanding.

Best regards,

Antwort von Undo For Tomorrow

6. Aug. 2024

Dear Tom,

We are very sorry to hear about your dissatisfaction. We will soon have a warehouse in Germany to better serve our customers. This will make exchanges easier and will undoubtedly speed up our deliveries even more.

We appreciate your feedback and hope that you will have a better experience with us next time.

Antwort von Undo For Tomorrow

25. Juni 2024

Dear Hannah,

We received your request via email and resolved the incident immediately. Please let us know if you need anything else.

We will always be at your disposal :)

Antwort von Undo For Tomorrow

9. Juli 2024

Dear customer,

We are sorry for your disappointment, but we would really like to understand what happened and try to help you. Unfortunately, we are unable to view the your name and email so that we can contact you.

Could you please let us know or contact us at support@undofortomorrow.com so we can help you?

We await your email so that we can resolve this as soon as possible.

Team Undo For Tomorrow

Antwort von Undo For Tomorrow

19. Okt. 2023

Dear Andre,
We're sorry to hear about the negative experience you've had with us. Please send us an email at support@undofortomorrow.com if you still would like to discuss the matter.
Undo For Tomorrow Team