Uniform Direct Bewertungen 

994
TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

A fab experience in the Lincoln store. My daughter is moving up to secondary school in September and for the first time have had to go to a uniform stockist. I’m so please I chose Uniform D... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent customer service, advice and guidance on size's. I needed to make a short notice order, I was advised there was no guarantee but they would do their best to get the items ahead of the start... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... Mehr ansehen

Unternehmensdetails

  1. Kinderbekleidungsgeschäft
  2. Bekleidungshersteller

Informationen, die aus verschiedenen externen Quellen stammen

Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

994 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 16 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4,7

Alle Bewertungen

(994)

76 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Quality not great.

Ordered a sweatshirt and name tags for my boy starting reception.
Ordering process itself was absolutely fine, delivery was great and arrived far quicker than expected or estimated.
The iron on name tags work perfectly and so far after 2 weeks back at school are staying put.
I do however have a major issue with the quality of the sweatshirt. After being worn for 4 days and washed twice (warm days so not worn all day) it has already started to bobble.
He's also worn an unbranded supermarket sweatshirt (£4 for a pack of 2) for 4 days this week, again worn twice and there is not one sign of bobbling.
Hoping the quality improves before it becomes compulsory for him to wear sweatshirts with logos.

8. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I took my son to get his new school uniform

I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but once we got into the store the assistant was charming, she just set to, found everything we needed, put me and more importantly my son at ease. I can't praise the experience enough, I'm not good on the computer so I have to go in person. All my worries melted away, the way he grows I can see regular visits in the future, but would not hesitate to repeat the process and recommend the service to other parents.

29. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Would have to give 10 out of 10

Having left my childrens uniform far to late really, I was amazed that the staff at the Uniform Direct store were still very bright and lively, we did have a bit of a wait to be served but then we didn't need to worry, the lady was so helpful, she knew exactly what we needed and her experience showed as she was spot on in her sizing. I would recommend this company, as they couldn't have made our visit any more pleasant than it was, excellent service.

27. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst shopping experience ever

Worst shopping experience ever , qued for over an hour to then Queue for another 40 mins instore, common sense and working in a proactive way to save time and serve people in a timely manner are not a priority neither is customer service .
Saw people Que for an hour to be told they didn’t have the school items that were needed. Nowhere for children to try on clothes which is ridiculous kids were having to try on in front of 40 people . Absolutely soul destroying never want to step in that shop again. How a store runs like this and is still operating is beyond me could make the whole process a lot quicker and streamlined with very little effort.

To add to this , I was forced to refund an item that I had purchased online and then rebuy the product that I needed, hardly ideal with the cost of school uniform not quite sure why an item ordered online can not be exchanged to a different size ???
Was told that the refund would take upto 3-5 working days to be put back into my account
It’s now 10 days later 7 working days and still no refund still do not have an explanation to this have contacted via email and also phoned and refund still not issued .

After calling yesterday I was advised that this would be chased and I would receive an email I have yet to receive this email ?

Called again today and still unsure as to why refund hasn’t been issued and still not given a timeframe of when this should happen ??????

Shocking service how many other parents have been left in this position in the current climate because this business is ran so poorly??

26. August 2025
Bewertung ohne vorherige Einladung
Uniform Direct-Logo

Antwort von Uniform Direct

We are sorry to read about your experience. We take all feedback seriously and are keen to clarify how we operate.

At Uniform Direct, we encourage families to shop before the 31st July. This is widely advertised as our recommended order deadline to ensure the fastest, most comfortable service. Customers visiting before then are usually served very quickly, often with a one-to-one personal shopper experience that is increasingly rare in today’s high street.

In the very final week of August, stores can become much busier as demand peaks. While our team works hard to serve everyone as efficiently as possible, queues can be longer at that time of year. We always review staffing, layout, and service processes to keep improving this peak-season experience.

If this review does relate to us, we would welcome the opportunity to discuss it directly - please do get in touch so we can look into it further. If not, and this review was intended for another supplier with a similar name, we would kindly ask that it be redirected to the correct business.

Uniform Direct is a long-established, trademarked brand supplying uniforms to over 400 schools nationwide for more than 20 years. We are proud of our reputation for quality, value, and reliable service, and remain committed to supporting parents and schools.

Thank you for your understanding and for helping us ensure feedback reflects the right business.

Bewertet mit 5 von 5 Sternen

We went to our local store -Lincoln and…

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just judging by eye. Fantastic member of staff, very friendly and with great knowledge! I work at retail myself and I wish she was in my team!

18. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb service I made a mistake with my…

Superb service I made a mistake with my order for sons school blazer and uniform direct sorted it quickly and it arrived within 2 days so plenty of time before school starts. Great customer service too would definitely recommend

7. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Granddaughter Uniform Shopping

I thought that shopping for our granddaughters would be time consuming. Jack who helped us knew exactly what was needed. He, mostly, correctly guessed her sizes & swiftly found what we needed. Very professional & friendly.

9. August 2025
Bewertung ohne vorherige Einladung

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