App nicht einfach zu bedienen
Die App ist nicht einfach zu bedienen. Man sieht nicht, ob ein Befehl angenommen wurde und was gerade passiert. App Abbruch der Verbindung auch wenn das Handy direkt daneben ist. Die Objekte in der Datenbank werden nicht als Foto gezeigt, sondern nur als Schema, für alle in der gleichen Gruppe mit dem gleichen Icon. Die Speicherung von Daten ist kompliziert. Das alles kann ZWO mit dem Seestar viel besser. Unistellar bietet eine Hilfe in Deutsch an, die ist aber nicht verfügbar. Die Antwort auf eine Serviceanfrage dauert, hier auf eine Bewertung kommt sie sofort! Ich bedauere meinen Kauf des Unistellar Odyssey sehr. Ein Teleskop für 2000 Euro soll funktionieren, ganz einfach so wie ich es von einem Smart Teleskop erwarte.
Ich schreibe 5 Sterne Bewertungen wenn etwas gut ist, wenn etwas in meinen subjektiven Augen schlecht ist gibt es nur einen Stern. Und mehr ist beim Unistellar Odyssey nicht drin. In vielen Facebookgruppen kommen traurige Besitzer zum gleichen Ergebnis.
Antwort von Unistellar
Thank you for taking the time to update your review so quickly — we will update our reply as well.
We see that you reached out to support on Saturday. As indicated in our Help Center, our German-language support has limited availability, and our team is offline on weekends. This is why you received a response on Monday, within less than three business hours after our support reopened. When German support is unavailable, we respond in English so you can still receive help as soon as possible.
At this stage, we are still missing essential information that was requested in order to investigate your situation properly, including the specific date needed to locate your logs. Your email yesterday at 17.40 is missing that crucial information, and the support will reach out again to request this. Once we receive that, we will be able to move forward and assist you further.
We understand your frustration, and we are committed to helping you resolve this. We kindly invite you to continue the conversation via your support case so our team can complete the investigation and assist you step by step.
Thank you again for your patience and for giving us the opportunity to support you.
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Thank you for sharing your feedback. We’re sorry to hear about your experience, and we appreciate that you have already opened a support case with us. Since our team is currently investigating your situation, we kindly recommend continuing the conversation there so we can properly assist you. At this stage, we still need the basic information requested (including the observation date), which is necessary to analyze your logs and identify the cause of the issues you mentioned.
Regarding the app:
We are actively redesigning the interface to make it more intuitive based on user feedback. In the meantime, our support team is happy to guide you through any steps that may feel unclear.
About the object database:
We choose not to use random internet images, so users always know their results are authentic. Instead, objects are represented with icons until you observe them — after observing, you can enable the CCC (Cosmic Card Collection) feature to view the real image you captured.
Concerning saving data:
If you could clarify what specific difficulty you encountered, our team will gladly help. Your ongoing ticket remains the best channel, and we encourage you to continue working with us so we can resolve everything for you.
Every user has unique needs, and we truly hope you’ll enjoy your experience once support has completed the investigation. Thank you again for your patience and for giving us the opportunity to improve.
