Unum UK Bewertungen 

Staff are rude in their replies when answering queries or avoid answering questions. I raised a query regarding a claim, as the total amount paid back based on my dentist cover was lower than I expected, just to be told that they originally overpaid me and that I owed them money instead, but didn't give an explanation of the reason. I asked several times why but they ignored my questions and kept saying I owed a certain amount with no clear reason.

The cover level is very basic and hardy worth the insurance cost, in my case their insurance (even with a high-level plan) covers not even 30% of the dental expenses. Some dental treatment seems to have better cover at NHS level than with private dentist.

Pros:
Replies to queries and overall speed is 'relatively' quick (around 2-3 days turnaround)

Cons:
-Portal is very basic and outdated
-Staff tend to be somewhat rude or ignore your questions
-The company will go the extra mile to avoid paying in full
-Better off going to an NHS dentist than with a particular (NHS dental cover seems to be actually higher than the cover for particular dentist)

Phoned up to inform Unum UK today that I have changed my mind and no longer require their policy. The first direct debit payment has not been taken yet and I will not be using the service. They have told me that I cannot cancel the policy, and I have to keep it for 12 months before I can cancel it.

Absolutely fantastic insurance company. I've never had to have private dental care and from start to finish Unum have been so easy. Making a claim is as easy as it is to send a photo on WhatsApp. Claims are sorted so quickly. Ll of mine have been within hours and that includes weekends. I cannot recommend this company enough to anyone need dental insurance

I had radiant 4. They still declined payments,or paid part of bills only. I loosed money there.

This is dental insurance organised by my employer. It seems really poor value for money. My last dental appointment was £140, but they would only reimburse £26 towards it. Which they said is what an NHS dentist gets for the two treatments I had. I am actually losing money with this dental insurance.
If I could cancel the policy I would but I’m trapped for the year.

Unum is provided through my company for dental and optics insurance, and the first notable issue is that they require you to use separate email addresses and passwords for separate policies, I.e. you cannot have multiple policies linked to the same account!

Furthermore, their claims process is quite slow, with their customer service often taking 1+ weeks to reply to emails, and the couple of claims I have made having been processed wrong. In total, it has taken me around a month both times to get the claims processed, filled with lots of back and fourth emails from inattentive customer service.

Overall would suggest going elsewhere.

It's terms and conditions on what you can claim in a year are set out in a nice easy to read table. The claims process it a bit of a pain compared to other plans.
The only problem is that even on the highest plan I can get it still wouldn't cover the costs of the cheapest dentist near me. I might look for an alternative but I have signed up for another year for now.

Claims service is too slow and they’re not transparent with payments.

They make claiming so difficult.
I have two dental policies, and alternate between Simplyhealth.co.uk and Unum.co.uk.

Simplyhealth makes claims simplistic and pays immediately, Unum makes the whole process painful.

Unum Comms are awful and their cover restricted.
Obviously I shall not be renewing my policy.

I did call the 24/7 help line, earlier his evening but I regreted it so badly.
The first person who took the call appeared to be so unaccommodating and impatient with me. She accue.sed me to be rude and described her as feeling uncomfortable and attacked and ended he call.

I am confused either she was a customer or myself?

It made me feel worse and wished that I did not make that mistake to seek support from them.

However it is an oposit experience to my two previous call tha I was treated professionally and respectfully.

I am going to make a complaint against this person as she needs to know the employees who need to call their line, are in need for support not being penalised or judged.

I feel so sad for this experience!

Just really terrible.

Every single time you make a claim its a battle and they fight to not pay for anything. I made a claim recently. They paid one of two and refuse to engage with me re the other one. Terrible product and awful service.

I've had to make several claims via UNUM and not once has it been processed without further chasing.

Signed up through my work to NHS dental plan, then my dentist quit, tried to cancel and apparently I can't for the next 11 months as you can only apparently cancel for a couple of weeks in a year, so paying £80 for nothing as no.othwe NHS dentists in my area

Excellent service - prompt payment - i have never know such an excellent service

I have had a Unum Dental plan for several months now and have made 2 claims on it so far. Supplying receipts is Straight forward and both of my claims were approved in less then a week without the need for more information. Doesn’t take long to fill the claim form online either. Also the premium seems reasonable compared to
Other companies I have looked up.

The worst help for an oncology patient! Waiting more than a month to determine the status of my claim. How is a man who has received the worst possible diagnosis of his life supposed to live and recover if he has no secured income, even though he signed a contract with you? Fast track payment for critical illnesses, for cancer patients with this company is a myth!!!
Do you need more of my time? After the most serious surgery? After chemotherapy and before the next chemotherapy? What else do you want to confirm having medical records for a month? Confirmation from God that hI am still alive?

APPALLING ING CUSTOMER SERVICE ! Just spoke to complaints team not interested as person not in who’s dealing with complaint and even my frustration in my voice has 8 weeks to bother to try and help customer even though this is the first time I’ve called . Called claim settlement as sent 20 contact us on the website submitting all documents asked for with them also ringing the dentist several times to make sure I’m not obviously lying , waste of time, not interested in explaining why no refund for treatment done over 20 days ago as bit more expensive than just a filing .
STILL NO REFUND

We have a company policy through my spouse. It's easy to use and claims have been quick and easy. Majority have been 100% money back.
When we have issues with logging into our online account, staff have been quick and maintained great service experience.

The claim was very easy to process with the website easy to use and follow.
The communication was excellent and the amount of time from claim to reimbursement is very impressive.

This was my first (and last) time using this app to book a counselling service. I was going through a difficult time and needed help from an experienced counsellor. However, my experience with the app was disappointing.
Upon downloading the app, it required an extensive amount of personal information, which seemed excessive. After providing all the necessary details, I finally made an appointment. When I met the "counsellor," she requested even more data.
The final straw was when she informed me that our session would be recorded for training and quality control purposes. Despite assurances of confidentiality, I found it hard to believe that my sensitive conversation would remain private if it was recorded and shared with the team.
I was shocked and declined the service, as it should have been clearly stated from the beginning that recording sessions was a requirement. This app-driven "talking therapy" has lost the human-centered approach I was seeking, and I am terribly disappointed. I now prefer to contact BCAP-accredited counsellors directly.