Up Norway Bewertungen 84

TrustScore 5 von 5

4,9

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I knew nothing about Up Norway when I ended up booking with them - it was the best decision I ever made! They made our trip an amazing success and their trip plan on my cell phone was extremely effic... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Tusen takk til UpNorway for en fantastisk tur til nydelige Naustet på Stokkøya! Dere gjør en enestående planlegging av reiser der ingenting er overlatt til tilfeldighetene. Fantastisk service og oppfø... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Stor takk til Up Norway for strålende tur til Finnmark. Herlige naturopplevelser med rypejakt i Mollisjok Lodge, gode opplevelser på Norkyn samt Steilneset og Ultima Thule ved Vardø. Alle lokale kult... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We collaborated with Up Norway to create a month long trip to (mostly) northern Norway focused on the northern lights. In a nutshell, it was spectacular. Beauty during the days and nights with no... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Vom Unternehmen geschrieben

We are a travel curator aiming to use the perfect combination of tech and human touch to create ‘best-ever’ experiences for travellers who seek sustainable luxury experiences in Norway and the Nordic countries. What makes our journeys truly special is our team of passionate insiders who are experts in understanding travelers' interests and preferences, who know Norway and the Nordics inside out, our network of professional partners, and a shared common desire to create memorable experiences for likeminded; those who value quality, authenticity and sustainability. We are proud to be a BCorp, and an acknowledged Condé Nast Top Travel Specialist.


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4,9

Hervorragend

TrustScore 5 von 5

84 Bewertungen

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Bewertet mit 5 von 5 Sternen

Tidenes opplevelse med UpNorway!

Tusen takk til UpNorway for en fantastisk tur til nydelige Naustet på Stokkøya! Dere gjør en enestående planlegging av reiser der ingenting er overlatt til tilfeldighetene. Fantastisk service og oppfølging før, under og etter reisen. Dette er ren perfeksjonisme! Gleder oss enormt til neste tur med dere!

2. September 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Kjære Marianne, tusen takk for at du bestilte tur med oss og takk for at du tok deg tid til å dele din tilbakemelding. Vi gleder oss til å sende dere på neste tur - i privat og/eller jobbsammenheng :-) Torunn & Up Norway teamet

Bewertet mit 5 von 5 Sternen

In the Lap of the Gods

Grateful to Up-Norway for having made such an incredibile adventure to become reality in such a short time. We needed to schedule a trip in Norway with so much things we wanted to do that apparently was impossible, and in few days up-Norway has made a suitable stunning tailored trip, based exactly on what we would like to do in the best possible way. Hiking on the fjords, kayaking in rivers and the North Sea, trail whales and puffins, sleeping in remote beautiful lighthouses, see the most intriguing architectures into northern forests and coasts, taste the best Norvegian food, fishing on a ancient boat, driving through the most spectacular scenic routes, climbing uninhabited islands, sleeping in domes under the sky and swimming between kelp forests.
That’s only a teaser of what we experienced in a bit more than a couple of weeks, and all thanks to the perfect organization of Up-Norway which made this dream coming true.
We are looking forward to come back to Norway soon !!!

28. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Matteo, thank you so much for taking the time to share your feedback. It was a pleasure having you here as our guests, and we look forward to the opportunity to welcome you back once again! All the best from Torunn & the Up Norway team

Bewertet mit 5 von 5 Sternen

A great week in western Norway

We enjoyed a wonderful week in western Norway, planned by Up Norway. Thanks to them, we experienced great food, interesting activities and beautiful nature we would not have been able to find by ourselves. Their knowledge of the region was very helpful, since we got to visit some of the most beautiful places in Norway, and escaped the most touristy places at the same time!

We especially liked Knutholmen on Bremanger island, where we went crab fishing with a local fisherman, and Lærdalsøyri, with its lovely wooden houses.

The trip was scheduled in an intuitive app, with all the details we needed.

1. August 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Thank you for sharing your feedback, Lars! Welcome back:-) Torunn & the team

Bewertet mit 5 von 5 Sternen

The fjords of western Norway on first class

We had the most wonderful 9 day trip around western Norway, all of it perfectly planned by Up Norway. We were 6 persons, all from the east of Norway, who could benefit from Up Norway's expertise and knowledge of those extra special places to visit and stay. Our trip included Energihotellet, Walaker Hotell, Knutholmen and Visnes Hotell. All of them special, all of them excellent! If one thing has to be mentioned as standing out above the rest it must be the shellfish platter at Knutholmen. It was by far the best I ever have had anywhere in Norway!! And we would never have found it without Up Norway - so a big thanks from all of us!

10. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Pål, thank you so much for the kind words and for taking the time to share your feedback! We look forward to welcome you back on a new trip to explore more of Norway! Torunn & the team

Bewertet mit 5 von 5 Sternen

Up Norway delivered again!

We received a gift certificate with Up Norway for our wedding, and Torunn organized a romantic get-away for my husband and I this summer. She tailored the trip perfectly to our needs and request for a child-free retreat in close proximity from Oslo. A couple of days at Farris Bad was just what we needed and we couldn't be happier with Torunn's service and advice in advance of our trip. Highly recommend Up Norway to anybody who is looking for that extra, tailored touch to their vacation in Norway :-)

22. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Thank you for the generous words, Julie! Welcome back!

Bewertet mit 5 von 5 Sternen

Tusen takk for en fantastisk tur med…

Tusen takk for en fantastisk tur med UpNorway til Sogndal og Sognefjorden. Dere traff spot-on på våre ønsker for ferien, og vi sitter igjen med herlige minner, inspirasjon og takknemlighet for det vakre landet vi bor i. Vi anbefaler Norgesferie tur med dere på det varmeste:-)

20. Mai 2021
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Tusen takk Jannicke for at dere reiste med oss og for at du tok deg tid til å dele din tilbakemelding. Velkommen på ny tur! Torunn & Up Norway teamet

Bewertet mit 5 von 5 Sternen

Bodø, Kjerringøy and Lofoten

Had a fantastic experience with UpNorway on our extended weekend trip to Bodø and Lofoten. The itenary was perfectly matched with what we were looking for in terms of activities and quality of dining and accommodation. It was very convenient to access the itenary through the travel app which also included nice tips on things to do/travel tips in between scheduled activities. The hosts we met were awesome and we really felt that we were given a very special and local welcome. A special shout out to Hattvika Lodge, beautiful place to experience Lofoten from!
Thankyou UpNorway team, looking forward to our next trip :)

19. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Hei Thomas, tusen takk for at du tok deg tiden til å skrive en review. Det setter vi stor pris på! Håper vi får anledning til å sende dere på Up Norway tur i alle år fremover :-) Torunn & team

Bewertet mit 5 von 5 Sternen

A travel company and experience like no other

UP Norway is a travel company like no other. My boyfriend and I recently worked with Torunn and her team to come up with a perfect itinerary to explore the Western shores of Norway, and it was like they knew exactly what we wanted, and even added a few things in that we didn't know we would love, but were so thankful for! For example, Torunn knew how much I would like an authentic food experience so she arranged for me to learn how to make "lefse" (Norwegian flatbread) with a lovely local family. We also had an exhilarating mix of high-end city experiences and fully remote nature excursions, which made for a truly unique trip.

Norway is expensive - so it is worth your while to work with a company like UP Norway to make sure you spend on an experience that is truly worthwhile. Full disclosure: I am a culinary travel blogger and knew the company before embarking on this journey, but all opinions are my own and I was not compensated for this review.

8. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Annie, thank you so much for sharing this great feedback. We are so glad you chose to book with us and thrilled you enjoyed your journey. Our partners also loved having you and your boyfriend as guests. All the best from an Autumn-colored Norway, and welcome back! Torunn & the team

Bewertet mit 5 von 5 Sternen

Finnmark fra Mollisjok Lodge til Steilneset

Stor takk til Up Norway for strålende tur til Finnmark. Herlige naturopplevelser med rypejakt i Mollisjok Lodge, gode opplevelser på Norkyn samt Steilneset og Ultima Thule ved Vardø. Alle lokale kulturformidlere som Up Norway hadde organisert, gjorde Finnmarksturen vår til en uforglemmelig opplevelse.

30. September 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Tusen takk for tilbakemeldingen, Halvor! Vi gleder oss veldig til å ta dere med på neste tur! Mvh Torunn & Up Norway teamet

Bewertet mit 5 von 5 Sternen

Awesome experience in Norway

I started my travel plans late July when borders were just open for a mid August trip. Trude and UpNorway team did a great job to have all plans set just before the due date.
My journey was amazing, it included very diverse experiences. I really liked the concept of sustainable tourism including direct contact with the locals and personalized services. All the hosts were genuinely warm and very welcoming people.
It was my first time in Norway but definitely not the last one.
Thanks to UpNorway and looking forward to organizing my next trip.
Meriem

30. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Hi Meriem! Thank you so much for the feedback. We are so happy to see that you enjoyed the experiences we planned for you and that the focus we have on sustainable tourism appealed to you. We're here to tailor your next dream journey to Norway when the time is right. Trude says hi! – Ida and the Up Norway team.

Bewertet mit 1 von 5 Sternen

reply to reply on Filing a complaint with Norsk ReiselivsForum

Norsk ReiselivsForum
I want to update my previous review with some information. This Norwegian agency allows customers to file complaints. So for anyone, like Jeanie Middendorf, who had a similar experience to mine with a tour company not providing refunds this is a possible course of action. I was fortunately able to get a credit from my credit card company and so am no longer pursuing this with Norsk ReiselivsForum.
So I encourage people to try with their credit card companies and also with this agency. The Norway Package Travel Act clearly states that customers are due a refund in extraordinary circumstances.
Replying to Up Norway: Of course we closed the case with Norsk ReiselivsForum, as it would have been unethical to pursue it since our credit card company credited the cost of our deposit. Also Up Norway mentions that they had costs. We had repeatedly recognized that they did work in preparing our itinerary by offering that they refund 70% of the refund and keep 30%. This offer was refused.

17. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Ronnie,

Up Norway has a purpose of creating best-ever experiences for our guests. When you postponed your journey due to corona, we were grateful we would still get to deliver such a best-ever experience to you, nevertheless a year later than originally planned. However, when you then changed your mind and cancelled, we were not able to refund your deposit due to expenses we had incurred on your behalf, which would not be refunded to us.

When you - after agreeing to our terms - disputed the deposit payment you made to us in your bank, you have brought on a loss for our team, and you have contributed to put our purpose at risk. Our purpose of creating best ever experiences.

As I informed you, it is your right to file a complaint with Norsk Reiselivsforum. It is unfortunate you withdrew your complaint before we got a ruling and sad that all we were left with were three negative reviews from you and a financial loss, when you haven't even travelled with us.

We have learned from this process and will continue working with our partners to create more flexible agreements so that we can provide more flexible rates and refund policies to our guests going forward.

– The Up Norway Team
Torunn, Henriette, Anders, Kristian, Trude, Danny, Eli, Karin, Ida

Bewertet mit 5 von 5 Sternen

Another great experience

Another amazing get-away organized by Up Norway- this time to a historic farm site located in the Southern part of Norway. We initially planned to go in May, but couldn’t go due to the pandemic. Up Norway offered to postpone at no additional cost and took care of everything for us. Love the way they organize a whole package of accommodation, dining, guiding and adventure. We had such a great time! Thank you again to the proffesional team at Up Norway.

6. August 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Ala, thank you for taking the time to review us, and thank you for travelling with us once again! Nothing makes us happier than knowing that you enjoyed your Up Norway journey. Welcome back :-)
Torunn & The Up Norway Team

Bewertet mit 5 von 5 Sternen

UpNorway will make your trip to Norway magical!

Upnorway organized our honeymoon at the amazing Manshausen cabins in Steigen. It was truly a magical stay! Midnight sun, great food, fab wine; truly a fantastic place!! You gotta go!

Even if we had to postpone our honeymoon from low season to high season due to corona, we did not have to pay anything extra! Superb service! 👌🏻Answered our emails within a short time and followed up on us till everything was in place.

We highly recommend UpNorway to organize your next trip to Norway! They will find those gems you could never Google your way to and they will assist you in all your needs.

12. Juni 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Ida, thank you so much for your nice review. We're so happy when we see happy guests enjoying the best of Norway. We're pleased to see that your honeymoon was a success and that you got to experience the magical midnight sun! You're more than welcome back. – Ida & the Up Norway team.

Bewertet mit 1 von 5 Sternen

Five of us from the U

Five of us from the U. S. started working with Up Norway in early spring on a two week trek. Then coronavirus hit. The trip was not going to happen and we requested a refund ($9427). We received two different answers from two different people. Then, they made a decision based on some mathematical formula. They returned to us $552 per person, for a total of $2760. Essentially we had spent $6667 to arrange for a two week itinerary. We did not fly to Norway---no entry allowed. Up Norway wanted us to spend more money in a final payment for a trip that could not be defined. Not prudent.
If you place a deposit with these folks, and there is a second wave of the virus you are still on the hook.
Be careful. These people understand terms and conditions, not your safety.

5. Juni 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Jennie,

We are sorry you chose to cancel your journey scheduled for this Autumn, and that you do not want to accept our offer to postpone your journey to a new date in 2021 or 2022 at no extra cost. Your entitled refunds were made early June, and were confirmed to your friends by email. I recommend you check your credit card statement, as it may take 7-10 days before the refund reappears. Your refunds are made in accordance with the Norwegian Package Travel Act and with the terms you agreed to at the time of booking.

We do hope we will get the chance to welcome you to Norway as planned in the future - the journey we had planned for you is truly amazing.

Warm regards, Torunn Tronsvang & The Up Norway Team

Bewertet mit 5 von 5 Sternen

Henriette from Up Norway

Henriette from Up Norway organised a weeks trip for a friend and myself in July 2019 and it was special, personal and perfect. So this February I asked her to organise me and my 16 year old twins to visit the North Norway to try find the Northern Lights. I followed her advice (argued along the way but went with her advice) and it was simply the best travelling experience I have had. Sure we were lucky to see the lights three times BUT the places we stayed and the day trips we did were so perfect for our "group" that I honestly cannot fault anything., Thanks Up Norway you really are insiders , you are professional and personable. Highly recommend.

18. März 2020
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Lynda, especially in these challenging times, this review makes me extremely happy and grateful. Thank you so much for sharing. This means a lot to our entire team! We would love to welcome you on a new Up Norway journey when we can all travel again:-) Torunn

Bewertet mit 5 von 5 Sternen

Loved it!

Loved it!
The tailored experience offered by Up Norway was incredible! I am sure that just going to the Arctic would have been an unforgettable experience, but with the experience they created for us they made this trip the best ever! We were skeptical at first, because we had never done a tailored tour, but as soon as we got there everything just kept getting better.

The places they recommend and the people they work with are not just randomly picked, but they make sure that their recommendations are the best choices. All their partners know them and trust them.

Also, every time we had a question or any doubt during our trip, they answer immediately and solved every issue we had.

I would recommend Up Norway always!

13. November 2019
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Pablo
Thank you so much for taking the time to share your feedback and for recommending us. We really appreciate it! We enjoyed having you as our guest and introducing you to our fantastic partners along the way. Hopefully we'll be able to welcome you back Up here in the future. Thank you again for traveling with us.
Trude & The Up Norway Team

Bewertet mit 4 von 5 Sternen

A waking dream !

Thank you Torunn for creating a perfectly planned trip customised with our preferences for our first time in Norway !
Each detail were very weel organized : transportation, activites... We
had a waking dream during these 10 days.
Thank you Up Norway :)

1. November 2019
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Margaux, thank you for sharing this positive feedback. We would love the chance to welcome you back in another season! Torunn

Bewertet mit 5 von 5 Sternen

excellent planned vacation

We planned our holiday in Norway with the help of UpNorway and it was the best decision we could make. After our two-week stay, we were only able to look back on positive surprises. Although we had no luck with the weather, we were always looking forward to the lovingly selected accommodations, the excellent food, the beautiful nature and friendly people here in Norway. I would particularly like to highlight the UpNorway service and the availability around the clock! We will never forget this holiday and will definitely be back again.

Thank you Trude from the UpNorway team, that you have made our holiday special. We will gladly contact you again on our next holiday in Norway.

16. Oktober 2019
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Selina
Thank you so much for taking the time to share your feedback. We really appreciate it! We're so happy you had a memorable journey and found the unpredictable weather charming, like we do:-) It was a pleasure introducing you to our country and our fantastic partners. Would love to welcome you back here in the future. Best wishes, Trude & the team

Bewertet mit 5 von 5 Sternen

A dream come true

I just returned from two weeks in Norway. I had the best time there. I really want to thank the UpNorway team and a special thanks to Trude. They truly made a trip that met every one of my wishes, sometimes they came with ideas that on my own I would never know that could be done. They do their job that well that the only thing you just need to worry is be on time because They come up with a digital itinerary with all the information (tickets, bookings, bus stops, ferry, museum information, recommendations of what to check, where to eat,...).

Also if anything comes up along your trip they are always in touch with you.

If you are considering a trip to Norway. I would highly recommend the UpNorway team.

2. Oktober 2019
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Carlos,
Thank you so much for taking the time to share your feedback and for recommending us. We really appreciate it! We enjoyed having you as our guest and introducing you to our fantastic partners. Hopefully we'll be able to welcome you back Up here in the future. Thank you again for traveling with us. Trude & The Up Norway Team

Bewertet mit 5 von 5 Sternen

We highly recommend Up Norway

My wife and I just returned from 8 days in Norway coordinated by Up Norway. Trude and her colleagues selected good and eclectic hotels, and we generally got rooms with preferred views, size, and included meals. We traveled the first week of September which, as it turns out, is late season and some activities were unavailable and/or got canceled on us (because few signed up?). Up Norway kept us well informed and either selected alternatives or promptly/completely refunded our advance purchase. A few thoughts for others: (1) June and July are probably better than late August/early Sept. (2) beware of departing mid afternoon for another city, because distances are far and it's hard to find the next hotel (and return the rental car) in the dark. (3) the trolltunga and pulpit rock hikes are strenuous and meant for experienced hikers.

16. September 2019
Bewertung ohne vorherige Einladung
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Antwort von Up Norway

Dear Robert, thank you for taking the time to review us and share your insights on Norway. We have discussed your comments with some of our partners at the Adventure Travel World Summit in Gothenburg this week, and there is nothing we want more than get more travellers to explore Norway in the Autumn so that there will be more small group activities on offer. Traveling late August / September has its advantages too, Autumn is one of my favourite times to travel due to the amazing Autumn colors! We would love to welcome you back in another season and thank you again for travelling Up Norway! Torunn & The Up Norway team

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