Upwork

I was a top-rated freelancer on Upwork, but now my profile gets no views, no invites, and nothing at all is happening. I’ve applied to many jobs, used connects, and followed all the rules—but still no response. It feels like the platform has completely stopped supporting experienced freelancers. Very disappointing.

TRASSHHH. Highly dont recommend

Account is suspended for now clear reason!
They do not have any clear way to support/ open a ticket or event to send an email!

Hours and hours of searching with no success!

I had been working with a freelancer on an ongoing basis. I asked them to send a brief we were working on while I updated the contract for a new milestone to pay them. In the few minutes it took me to pay them upwork determined we broke the rules and banned the freelancer. I am devastated and have spent days trying to resolve the problem and upwork does not care. I feel so bad for the freelancer 😭

Absolutely appaling customer service. They block you out your account for now reason and make it almost impossible to get back in. AVOID

If I could give zero stars, I would. In fact, minus five would be generous.

"Customer service" is a term Upwork uses, but in my experience, it doesn't apply. What I’ve dealt with is the complete opposite.

In my case, I was locked in a loop of logging into the wrong accounts due to email confusion across multiple profiles. One account vanished entirely, another isn’t mine but a workspace invite, and the one I do need is stuck in limbo. For over 32 hours, I haven’t been able to post a job — and support either didn’t read my messages or simply didn’t understand the issue.

Sadly, from what I’ve read, my situation isn’t unique. Others seem to have faced the same level of confusion and inaction. Truly unacceptable for a platform built on trust and professionalism.

I have to say I feel very sorry for the Freelancers, as I was trying to offer work.

blokkeer gelijk joh, onprofessioneel

Niet te vertrouwen!

te cobra por mandar propuestas de trabajo y no obtienes casi nunca respuesta

Die vervelende telefoontjes, "ik wil met je praten, voeg me toe op whatsapp".
Ze kunnen de vinketering krijgen met hun tiktok zooi.

I needed a freelancer recently, so I went on UpWork. Set-up of the account was straightforward and I managed to find some good freelancers to do the work for me. However, the system broke after the first completed job - and I mean broke in the literal sense. The payment processing system started malfunctioning and would charge my card only to immediately reimburse it. I tried FOUR CARDS from four different banks + Paypal, and none of them worked. I was unable to initiate new contracts and even unable to tip my contractor, who was great. UpWork was unresponsive af and basically disinterested, which is beyond baffling seeing that we're talking about their revenue. Fiverr is absolutely awful, but UpWork, as it turns out, is just as bad. Use something else.

I entered into a contract with an individual on Upwork to create a Wikipedia page for me. The individual had good reviews on the Upwork site and although I am generally uncomfortable with engaging in business transactions with people I have not met, I thought I would take a chance. As it turned out, I should have trusted my initial instincts.

After an initial review of my request and preliminary documents that were sent, the individual said he guaranteed a successful page would be created. Knowing a little about how Wikipedia content is vetted, I countered and said that it had to be an enduring page, not one that would be put up and taken down a day or two later by the Wikipedia content editors. He guaranteed it would pass their scrutiny. In the end, we agreed on a price and moved forward.

Although I provided all of the background materials, the initial draft was very limited and poorly written. I revised the draft with substantially more content, and he agreed to create the page. I received an email the next day that the page had been created along with a link. The page looked fine and appeared to have been uploaded the previous day so I released the payment.

When I went back to the page the following day, I found it had been taken down. After contacting the writer, he assured me that he would revise the page and repost it. Of course, that was never done even after several email exchanges. Each time he apologized and promised to do the work he had been contracted to do but never did. Requests to refund the money were subsequently ignored by the writer as well.

When I filed a complaint with Upwork, I received a reply saying that they would contact the writer. That contact was unsurprisingly ignored. Every few days I would receive an email for Upwork stating that the issue had been resolved, and they were closing the case even though we had not been in contact and nothing had changed.

Additional complaints to Upwork went nowhere. Their official position is “Upwork serves as a platform that connects clients and freelancers, enabling them to communicate, collaborate, and handle payments. However, we are not intermediaries and do not guarantee the freelancer's work or the terms of the contract.”

The final email received contained the following. “Should you wish to take any form of legal action against the freelancer directly, outside of Upwork, we will cooperate with any official criminal investigations or legal requests that are properly submitted to our Legal Department.”

In summary, I was scammed out of $500 when I used someone associated with Upwork and Upwork’s position is that isn’t their problem. Whether or not they have allowed that person to remain on their site so that he can scam others out of their cash is uncertain. The choice is yours but I am certainly not going to use Upwork or any similar group again. Will a little luck, reviews like this will lend itself to seeing Upwork go out of business- Preferably sooner than later.

Suspended my account based on their opinions and wouldn't reopen it until I submitted to a punishment. Hopefully we all can find other sources for getting jobs done.

Used this as a Client seeking Freelancers.

If a freelancer turns out to be incompetent by lying about their capabilities, you’re stuck with invoices paid for nothing with no product delivered. UpWork is basically the rejects of Fivr scamming
Clients and UpWork customer service won’t help when you get scammed.

Avoid at all costs.

The worst customer service ever. I've been a client of upwork for 4 years now, and use heaps of different SaaS, this is the worst customer service ever. Takes you round in circles, no way to call or email, no humans to chat to. Just a chat bot that asks you the same question over and over again. Totally unacceptable.

Bad services.

I've used Upwork for over 10 years as both a freelancer and a client. Recently, Upwork incorrectly changed my Verified Identity, causing my withdrawal attempts to fail and effectively locking me out of accessing my earnings. There is absolutely no way to contact human customer support, leaving me with unresolved issues and unpaid earnings.

The decision by Upwork to replace human support entirely with AI is not just poor service—it's exploitative and unethical, especially at a time when freelancers depend heavily on this income to survive. I strongly advise freelancers to consider this severe lack of support before relying on Upwork as a source of income.

I have been using Upwork for 10+ years as both a client and freelancer. I had built up an impressive profile with 5 figures in earnings, 100% job success rate, and only 5 star reviews. Out of nowhere, I was asked to do an identity verification and provided exactly what they asked for. Meanwhile, my account was suspended and I couldn't access certain features. I received an email that night saying they had received my documents and verified my identify successfully and that I could continue using Upwork, however it still did not work. Then overnight, got another email saying my account had been permanently suspended with the following message:

"Hi David,

We have reviewed your information as part of the identity verification process.

Unfortunately, your account has been permanently suspended as we are not able to verify your identity.

If you have active contracts with a client or pending funds, those are being canceled as you may no longer use Upwork.

While we regret having to take this step, we could not verify the required information. We are not able to reverse this decision.

Please know we are unlikely to respond to further correspondence regarding this matter. We wish you well in your future endeavors.

Regards,
Cathrina M
Upwork Trust & Safety Team"

Zero explanation, just a permanent ban out of nowhere for a long term user who had done nothing but good on the platform. I can't even log in now. To make matters worse, I was in the middle of a web build for a client and had $1000 already released to me from escrow that I had yet to withdraw and they have now stolen this money. This should be criminal as I have already performed the work for it. I used to love Upwork and now they've turned their back on me out of the blue. I do not recommend it.

Super slechte benadering, erg dwingend en als je zeg dat je geen interesse heb worden ze asociaal. Ik heb contact gehad met ene rachel. Nooit aan beginnen!

I've been an Upwork client for the past 10+ years and although I've hired some good people there (and bad ones too!), the platform itself and their support are just terrible!

They have just blocked my 10-year-old account and to keep using it, they required me to verify the identity of some random person who is not in any way related to me, my company, or my Upwork account.

I have contacted them by chat and by phone but they still don't understand it is impossible for me to verify somebody else's ID! ABSOLUTELY INSANE!!!!