No communication at all regarding…
No communication at all regarding purchase.
I plan to stop payment on this order given the lack of professionalism
9. November 2024
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Unternehmensdetails
Vom Unternehmen geschrieben
DESIGNED FOR SWEDEN - MADE TO LAST Rain, wind, snow, and sun. North trampoline is designed to endure what the planet throws at it. In return, we look after our planet, by creating a trampoline that will last your family for their whole childhood using carefully selected, long lasting and responsible materials. Less landfill. Happier Earth.
Kontaktinformationen
Vereinigtes Königreich
- us.northtrampoline.com
Das haben sich andere Leute angesehen
Great product and fits snug!!
7. August 2024
Antwort von Us Northtrampoline
Thank you for taking the time to leave us a review. We are glad to hear you are happy with your purchase!
The 10x15 rectangle Explorer trampoline…
The 10x15 rectangle Explorer trampoline is great. We also ordered steps and a basketball hoop. These items didn't arrive. I've emailed the info us.northtrampoline email from different email addresses and get a notice saying the email cannot be delivered. I tried calling and their helpline is only open 7am-11am EST which is a pain if you're on the west coast. You also can't leave a message with a call back number. Difficult to get hold of.
I just changed my rating from 2-4 stars because within 24 hrs of my message above the company got straight to it and shipped the items. I was also able to get hold of customer service. They are based in the UK which is why the times are odd, but they were extremely helpful. No one is still quite sure why my emails weren't going through but they are looking into it.
7. Juli 2024
Antwort von Us Northtrampoline
Thank you so much for taking the time to leave us this feedback, and making us aware of the issue in contacting us by email. We are checking the system to find any errors and should have this fixed soon.
We are so sorry that these items were missing from your order! We are arranging for these to be sent to you today as a top priority. You should receive an email and phone call from us today to follow up. We are glad to hear that you are happy with the trampoline itself and hope that you have had some fun with it already despite the wait for your accessories. All the best from the team here at North Trampoline!
Amazing customer service
Amazing customer service. Very responsive to our shipping delay and replaced the items we were waiting for and expedited delivery without a charge! I would highly recommend Northtrampoline!
11. Mai 2024
Antwort von Us Northtrampoline
Thank you so much for your review. We are so glad to have been able to resolve the delay for you and hope that your trampoline is up and running again now!
Order came incomplete
Order came incomplete.
Still awaiting for the other half of the cushion foams but no one has replied or updated myself on the status of it. Horrible customer service!!
28. April 2024
Antwort von Us Northtrampoline
Thank you for taking the time to leave us a review. We are sorry to hear that you still have not received the replacement padding that we sent you. We have been sending you email updates on the shipment of the parts, we apologise if you have not received these! We will reach out to you again directly to discuss the issue further and find a resolution.
Shipping & Tracking
The basketball hoop attachment arrived pretty quickly with transparent tracking information.
13. Oktober 2023
Antwort von Us Northtrampoline
Hi mike,
We are glad to hear that the delivery went as planned and that you received information through the delivery. If you have any questions or there is anything else we can help with, we are ready to help!
Antwort von Us Northtrampoline
Hi Sandy,
Thank you for taking time to write a review. We are happy to hear that the delivery has gone smoothly and hope the product will bring a lot of joy for a long time!
Quality product that was very easy to…
Quality product that was very easy to put together.
20. Dezember 2022
Couldn’t be happier!
Just received trampoline today! Easy, manageable set up. Feels very sturdy, well made. The materials seem like they will stand up to our cold climate. Safety features put my mind at ease. Really glad I went with North! Would definitely recommend;)
30. August 2022
North Trampoline Purchase Review
North Trampoline and the Capital Play Group have been absolutely fantastic to deal with through the entire purchasing process. Their customer service and support is top notch (Thank you, Amy!), ensuring my questions were answered, and that the order was received and shipped in the best way possible. The quality of the trampoline (The Athlete) is similarly fantastic. The thoughtfulness and robustness of the design, fabrication and manufacturing quality, attention to detail, and quality of literature are at a level that is far beyond 99% of the products that you would normally encounter, and it is truly refreshing to have the customer experience that goes along with those positive attributes. The trampoline went together flawlessly, the manual was easy to interpret, and while the materials used are obviously meant to stand the test of time, the supportive warranty provides an extra level of peace of mind. I don't anticipate needing to make another trampoline purchase for quite some time, but if/when that need arises, I would not hesitate to give my business to North Trampoline. Thank you!
18. August 2022
Antwort von Us Northtrampoline
Thank you so for the review. We're pleased your North Trampoline is meeting your expectations and that we've been able to help you along the way!
Very pleased customer
My son was very pleased to receive his new trampoline 😊 It was delivered in a good timely manner & packaged very well & secure. 👍
30. Juni 2022
Antwort von Us Northtrampoline
Thanks for the review. We're so pleased your son loves his trampoline!
The shipping seemed to be a little…
The shipping seemed to be a little confusing. I received an email about the address and etc. I received calls from the shipping company and they were confusing also.
The directions can be a little confusing also.
18. Juni 2022
Antwort von Us Northtrampoline
Thanks for your review and raising this. We'll look into it
I love this trampoline for fun + performance!
I'm loving my trampoline! As a former college diver, I have spent lots of time training on trampolines and wanted one for our yard that was safe for my kids but performance-oriented enough for me to play on aggressively. My North Trampoline is high quality from the frame to the netting to the bed and springs. The zip-in netting design makes it impossible for anyone to put a foot through the springs or fall off accidentally. The dimensions are nice and big and the bed is holding up well through Wyoming's cold and snowy winter. I shovel the snow off during larger storms but it feels great still. Some customer support questions I asked early on were promptly answered and I've been very pleased. Looking forward to many more years of use!
24. Jänner 2022
Antwort von Us Northtrampoline
Thanks for the review. We're pleased your North Trampoline is meeting your expectations and that we've been able to help you along the way.
The website was super easy to use and…
The website was super easy to use and the customer service was great!
22. Jänner 2022
Antwort von Us Northtrampoline
Thanks for the review. We're so glad you're happy with the service you've received
Antwort von Us Northtrampoline
Thanks for the review. We're so pleased you're happy with your new trampoline
Trampoline great
Trampoline great. Good quality. Shipping was fast. The instructions the only reason to take off a star.
25. Dezember 2021
Antwort von Us Northtrampoline
Thanks for your review and feedback on the instructions, we're always looking to improve our product and service
Very easy to set up and get clear…
Very easy to set up and get clear instructions! Love the bounce!!! It’s great
28. Juni 2021
Antwort von Us Northtrampoline
Thanks for the review. We're so pleased you found your trampoline easy to install!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.