Both of my Black Trojan Horse 1/100 Scale Godzilla Eva Model Kits came well packed in perfect condition. The shipping time isn't worth mentioning, because it's a pre-order. I've ordered from them many... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Note, this is for ordering items in stock. The order was dispatched quickly, within 1-2 days of placing the order. The items arrived fairly fast, under a week, and were very carefully packaged for s... Mehr ansehen
I ordered Gundam kit "Oberon". The package arrived on time and in great condition. I had 0 broken pieces upon opening. My only complaints about this order is that the build is extremely stiff once put... Mehr ansehen
Products came as expected, but the boxes themselves had some cosmetic damages on transit. Recommend adding a bit more packaging to protect the boxes from crumpling. Other than that, products came in a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Kontaktinformationen
Vereinigte Staaten
- usagundamstore.com
4,8
Hervorragend
1912 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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I really love the stickers that come…
I really love the stickers that come with my packages
13. Juli 2026
Arrived in pristine condition as always!
The model arrived in wonderful condition (never had any issues with the packaging on any models I have received). The model arrived on time or even a day or two early. Thank you for taking such care in packaging the model kits so well!
6. Juli 2026
Great prices
Great prices, excellent customer service. Will definitely be coming back to buy more
13. Juli 2026
Great products
Great products, arrive intact and never damaged. I've purchased several kits from them and I've always been happy. They do a great job. Give them your money!
13. Juli 2026
I’ve used USAGS multiple times now to…
I’ve used USAGS multiple times now to purchase Gundam kits and haven’t been disappointed once. The variety of hard to find kits and multiple manufacturers is great. I just purchased the MG Oberon kit as well as the Fire Lord kit and they look amazing. Prices are comparable to anyplace you can find quality kits. Shipping is fast and easily tracked from purchase to delivery.
13. Juli 2026
The prices are pretty good for people…
The prices are pretty good for people who want to try some mecha building and they're monthly box is really nice my one problem i have Is it might be a me thing but I keep getting one of the same item in the box but other than that its really good
13. Juli 2026
Zeong RG upscaled
I got my package very quickly and in excellent condition, the upscaled zeong was pretty quick to put together only like 6 hours with minimal sanding
13. Juli 2026
Great backorder experience
Great backorder experience! Didn't have to wait long. Will buy more stuff in the future!
13. Juli 2026
USA Gundam customer for life
USA Gundam is always amazing! Selection and price are always the best.
13. Juli 2026
Great place for all of your gunpla…
Great place for all of your gunpla needs! Ships on time and very well packed. Have done a lot of business with them and never disappointed.
6. Juli 2026
I spend some money with this store
I spend some money with this store , but now they lost my business, they didn't refund my entire order and they keep the shipping money I paid for the shipping and the return and they should reimburse it as well, very sorry but they didn't make any sense, they can keep the money , but not my business, also I already contacted them in the past when some paint bottles arrived half a way empty. And they said that I should fill the bottle with thinner, make nonsense.
13. Juli 2026
Antwort von usagundamstore.com
Hi Cristian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed.
After reviewing your previous interactions with our support team, I can confirm that your most recent return was received and processed, and all returned items were fully refunded. The only amount not refunded was the original shipping charge, as those funds are paid directly to the shipping carrier to deliver the package and are not retained by us. This is outlined in our return policy, which can be found here: https://www.usagundamstore.com/pages/return-policy
Regarding your earlier concern about the SMS paints, these products are filled and sold by volume (mL), not by how full the bottle appears. Because of the nature of solvent-based paints, some evaporation can also occur over time. Our support team did offer the option to return the paints for a refund if you were unhappy with them, but you ultimately chose to keep the products.
That said, we understand how frustrating this experience was, and we appreciate you sharing your concerns. Feedback like yours helps us identify where we can improve, and we'll continue working to make our return policies and product information as clear and transparent as possible.
Thank you again for your feedback, and we appreciate the opportunity to improve.
Cant go wrong with USAGS
Great selection, availability, and prices. Frequent customer and I've never been let down by an order or their customer service.
6. Juli 2026
I love the little stickers in the car…
I love the little stickers in the car they gave you. That’s a perfect little touch. It would be five but the box was a little damaged. The top of the box was invented on the top besides that it was pretty good.
13. Juli 2026
Great packing ...shipped in a…
Great packing ...shipped in a reasonable time o recommend
25. Juni 2026
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