I’m extremely happy with my new Renault Master. The whole process was smooth and professional, with excellent communication throughout. The team was helpful, friendly and kept me updated at every stag... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Will has been absolutely brilliant from start to finish. I’ve had a bit of a nightmare recently with a van I bought elsewhere, so I was quite cautious about what I did next. Will took the t... Mehr ansehen
Unternehmen hat geantwortet
Amazing experience from start to finish, couldn’t be happier with the 3 VW Crafter vans supplied to me by the team at Vanaways. First of many hopefully.
Unternehmen hat geantwortet
Simon was very welcoming and helpful from the very beginning. Having never done a finance lease before I had lots of questions and he always replied swiftly and was happy to answer and was very patien... Mehr ansehen
Unternehmen hat geantwortet
4,7
Hervorragend
315 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This is an attempt to recover my…
This is an attempt to recover my deposit. Ive been given the runaround from this company for almost 4 months
I'm still waiting on my refund from van ordered in February and failed to arrive. Order ref 41899655. When I receive my refund I'll stop telling people of the UK you are liars and cheats !
I have sent bank details to Joe for refund 6 days ago.
WHERE IS MY MONEY !
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Hi Kevan
Thank you for your feedback.
We will always endeavor to refund deposits when required as quickly as possible. We are sorry there was a delay, however pleased we have now been able to resolve all of your concerns.
Best Regards
Stacey
After Sales Regards
Excellent support
From the first call all went very well and all contact by staff was outstanding
14. Mai 2025
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Friendly & professional
Friendly & professional, thank you to Lillie-Mae for her help in co-ordinating delivery
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
The salesman was polite and helpful but…
The salesman was polite and helpful but made a mess of his calculations. The quote he gave me was great so I accepted it only to find that he’d somehow miscalculated and it turned out to be a fair bit more expensive. I forgave him and accepted the new quote which included the maintenance package however here we are some 3 months later and I still have not managed to get the maintenance part attached to my monthly payments. To make things even worse the salesman now doesn’t answer my emails. It has been so long I am not absolutely sure when this started.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Hi Andy
Thank you for your feedback.
We apologise for the error, and we are in communications with you to get this resolved.
Best Regards
Stacey
After Sales Regards
Very helpful always there to answer any…
Very helpful always there to answer any questions
It has been a great experience
Thankyou very much lilly for taking care of me
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Delivered on the day but again late to…
Delivered on the day but again late to the destination.
10. Mai 2025
Antwort von Vanaways
Thank you for your feedback.
Vanaways is always trying to improve the service and communication we provide to our customers.
Please contact us at customercare@vanaways.co.uk if you require further assistance.
Best Regards
Stacey
After Sales Manager
Pro's & Con's
Pro's - Good choice of vehicles at low prices, purchase process well managed including finance.
Con's - Vehicle delivered with no documentation (delivery note or similar), should have arrived with a canopy fitted but this was missing.
27. April 2025
Good job thanx
4. Mai 2025
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We ordered a vehicle in early March
We ordered a vehicle in early March, we had major issues with before and after the delivery, the issues were eventually resolved and Vanaways representative Lillie-Mae Northover, was instrumental in solving the problems and extremely helpful, contacting us daily with updates of where we were with the issues. The issues never affected our trading as Vanaways made sure we continued to make our deliveries. Thanks Lillie-Mae, amazing Customer service skills.
Second vehicle with Vanaways and will go back again when the need arises.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Do not deliver as promised
Delivery was promised between 1-2 weeks, deposits for 2 vehicles were paid immediately upon receiving invoice, delivery took 8 weeks. No one would take accountability, kept moving goalposts and passing the buck.
Personal details have also been leaked previously. Unlikely to use again
25. April 2025
I recently purchased a van with…
I recently purchased a van with Vanaways and I am very pleased, Lewis was extremely helpful finding a suitable van and very competitive on the price aswell! Will informed be about delivery date and ply lining ect.
I can not fault the service provided and will be using Vanaways again in the future!
12. April 2025
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Only Firm Able To Make a Factory Order.
The only firm able to make a factory order for me as I wanted a glazed tailgate and bulkhead. Communications were good and I knew what was happening and when. Recommended.
Nigel Jerome
19. April 2025
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great to deal with until van arrived…
Great to deal with purchased a new van, one minor problem but Holly sorted straight away. Would definitely use again in the future
9. März 2025
Really easy to deal with overall
Really easy to deal with overall, Lillie was fantastic and couldn't do enough to help.
thanks Lille really appreciate your help.
Andy
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Helpful and delivered the vehicle on…
Helpful and delivered the vehicle on time. Thank you for a great service
12. April 2025
Antwort von Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Quick delivery and excellent service.
We ordered a Renault Trafic van and received it within a few weeks of placing the order as promised. Very competitive price and easy transaction. We have used Vanaways over the past 4 years and would recommend them for their service and customer support.
13. April 2025
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Very pleased with van l bought from…
Very pleased with van l bought from vanaways Allister was very helpful all the way through the process helping with the different spec and warranties l was looking for and Ellie with the financial side thanks .
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Work Van
Lillie helped with our purchase of a replacement work van from start to finish. Thank you
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Great experience
Quick response over e-mail. Friendly and efficient staff, easy to deal with. Good value on vehicle and communication regarding delivery.
Staff I dealt with were Steve and Lillie-Mae.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Vanaways
Thank you so much for your wonderful review and for highlighting Steve and Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Antwort von Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.