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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
3,6
13 Bewertungen
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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The t-shirt is lovely and the colors of the design match exactly what I saw on the website. The cotton is good quality. My only complaint is that I had to wait over a month from the order date to receive it.
I’m extremely disappointed with my experience shopping from Vanstreets. While the clothing itself may look appealing, the customer service is absolutely unacceptable.
I reached out multiple times regarding my order- three separate emails over the course of 2 weeks- and never received a response. It’s incredibly frustrating to spend money with a company that completely ignores its customers once a purchase is made.
Good customer service is just as important as the product, and this company fails badly in that regard. If you run into an issue with your order, don’t expect any help or communication.
Because of this lack of support and professionalism I would not recommend buying from Vanstreets. There are plenty of other retailers out there that actually value their customers and provide proper assistance when needed.
Antwort von Vanstreets
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is definitely not the level of service we aim to provide.
It’s very concerning to learn that your emails went unanswered — that’s not acceptable, and we’re currently reviewing our support system to ensure this doesn’t happen again.
We would really appreciate the opportunity to make things right for you. Please contact us directly at customer@vanstreets.com
with your order details, and we will prioritize your case and work towards a proper solution as soon as possible.
Your feedback is extremely valuable to us, and we are actively improving both our customer service and overall experience. Thank you for bringing this to our attention.
Best regards,
Vanstreets Team
Love the shirt! It’s good quality and I get so many compliments on it.
Quality of fabric is very good. Smooth and comfortable T-shirts. I was surprised to find that the illustration of cat was so big. I love it.
High quality cotton , funny t-shirt prints
Fast shipping!
Thank you
High quality product! It feels like custom hand-made quality, which should explain why there might be a slightly longer wait to receive item - but the smile on my wife's face when she saw her new favorite t-shirt made it so worth the wait!! This business definitely operates on the side of bespoke art. It's not WalMart- they deserve respect 😎👍
I loved the Sunflowers 3 shirt the minute I saw it. I got mine in ivory. The lettering doesn't stand out as well as on the darker colors, but it is readable. I got a dark one for my sister and she loves it. She really appreciates you having large sizes. The shirt washes well and is soft and comfortable.
I ordered a tshirt for my wife size small. It is manufactured and shipped from China. They don't mention that in their ads. It took several weeks to receive the shirt and although it was marked small it was the size of a man's large. I requested an address to return the shirt. They replied a couple of weeks later requesting photos of the shirt with tape measure showing the dimensions of the shirt. I did this and also sent photos of the shirt with one of my wife's shirts(small) on top of it. It was obvious how much larger their shirt was in comparison. I also requested an address to return the shirt for refund. I received a reply they would give me a $3.00 credit on another shirt. I replied this was unacceptable and for the third time requested a return address. Their answer was they would send me $5.00 and I could keep the shirt. I doubt I will ever see it. The shirt is of very course material and the screening is mediocre. They advertise a thirty day return for refund policy. THEY LIE. Order at your own risk.
Antwort von Vanstreets
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
This is definitely not the standard we aim to provide. We take product quality, sizing accuracy, and customer service very seriously, and your feedback highlights areas we must improve.
Regarding your case, our customer support team is currently reaching out to you directly to resolve this issue as quickly as possible. We will make sure to provide you with a proper solution, including return or refund options in line with our policy.
We truly appreciate you taking the time to share your feedback, and we are committed to making this right for you.
Best regards,
Vanstreets Team
I really love the fabric of this hoodie, so I purposely got it a bit oversized. The design looks great, and they’ve got T-shirts, hats. I got a 5x just on the sage size
Worst experience ever. They shipped to the wrong address and tried to gaslight me the entire time. I’m very upset with the way they are handling the situation. Nothing has been resolved and I lost out on my item and my money. Please beware of this company.
Antwort von Vanstreets
We’re very sorry to hear about your experience. We understand how frustrating it must be to not receive your order and to feel that the situation has not been handled properly.
We take issues like incorrect delivery addresses very seriously. However, we want to clarify that we never intend to mislead or ignore our customers. If there was any confusion during the communication process, we sincerely apologize for that.
We would like to help resolve this for you as quickly as possible. Please contact our support team again with your order number, and we will investigate the issue thoroughly and work toward a solution, including a replacement or refund if applicable.
We truly value your feedback and will use it to improve our logistics and customer service. Thank you for bringing this to our attention.
Hi there,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
To resolve this as quickly as possible, please provide us with your correct shipping address. Once we receive it, we will arrange a replacement shipment for you right away at no additional cost. Our customer service team has already reached out to you and will continue to follow up to ensure this issue is fully resolved.
Thank you for your patience, and we sincerely apologize for the inconvenience caused.
Shirt is exactly as depicted and fabric is quite nice! Very soft and doesn’t feel cheap. Took a little while to arrive, but that’s ok!
Had great contact with their support before the T-shirts arrived. But they stopped responding as soon as I had the T-shirts and had a problem with them.
T-shirt coloured what I was wearing underneath even after wash. Therefore I have only wore one of the 3 shirts I bought. I only wore that one one time. I regret buying from them since I now have paid around 100€ for something I can’t wear and I can’t get in contact with the company. It’s been over 2 weeks and I this I have sent 2-3 mails that have been ignored
REPLY TO YOUR COMMENT:
I can’t seem to comment back. But yes I have sent you 3 emails about my problem to that email adress already and resent it again now. I know it is the right adress since you responded to my emails with questions about the delivery before shirts where delivered. There I also added pictures of the top that got misscoloured from your T-shirts (I did wash according to your instructions before) and also pictures of the T-shirt print being a bit patchy.
Antwort von Vanstreets
Hi there,
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide.
It’s concerning to hear that you haven’t received a response from us. This may be due to email delivery issues or messages not reaching our support inbox, but regardless, we take full responsibility for the inconvenience caused.
Regarding the T-shirt issue, our products are made from 100% cotton with a vintage wash process, and in rare cases, slight color transfer may occur if not washed separately before first wear. That said, what you described is not acceptable, and we’d like to make this right for you.
Please contact us directly at **[Customer@vanstreets.com](mailto:Customer@vanstreets.com)** or provide your order number here so we can assist you immediately. We’re happy to offer a replacement or a full refund.
We truly value your feedback and are committed to improving both our product quality and customer service experience.
Best regards,
Vanstreets Team
Hi there,
We’re truly sorry to hear about your experience and understand how frustrating this must be.
This is definitely not the experience we want for our customers. Regarding the issue with the T-shirts, we’d be happy to offer you a special discount coupon so you can place a new order with confidence.
In the meantime, our customer service team has already reached out to you and will continue following up to make sure your concerns are properly addressed. Please kindly check your inbox (and spam folder) for our message.
Thank you for your patience, and we sincerely apologize for the inconvenience caused.
Great tee shirt - good quality and cute cat design. Really happy with it. Only negative was that it took a while to arrive as it only had half the address on the package and not as supplied!
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