I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quality vape juice at a good price. A great variety of flavours and every delivery I have had was within 3 days. Recommended.
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Mehr ansehen
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Kontaktinformationen
2 Bramhall Place, PE1 5YS, Peterborough, Vereinigtes Königreich
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Gave me a £10 voucher for my birthday…
Gave me a £10 voucher for my birthday so got myself a new vape was delivered fast and no issues whatsoever prices are really good to especially for vape kits 👌
Thank you to everyone at vapeshop 🤍

Antwort von Vape Shop
Great products, great value, great service.
I've been a loyal customer of Vape Shop for quite some time. Good quality products, good value and on the rare occasion there are any issues, customer service is quick and helpful. Their loyalty points are great too for getting money off your orders. I used to shop around before discovering Vape Shop, now I don't - they've been my go-to for ages. Definitely recommend them.

Antwort von Vape Shop
Great company
Great company. Always anser any query I have. Easy to use website. Quick delivery and always arrive in perfect condition. Would highly recommend

Antwort von Vape Shop
Great
DPD decided to leave my parcel outside in a communal area, Vape Shop investigated and resolved within days.
No trouble other than needing to confirm delivery address.

Antwort von Vape Shop
I made a mistake and ordered the wrong…
I made a mistake and ordered the wrong juices, because I realised before opening the protective seals Vape Shop allowed me to return the item and gave me clear steps on how to do so. The customer service was super helpful, kind, understanding and very prompt which I appreciate so much. I had a great experience with the customer service and I was provided multiple options on how I would like to receive a refund also including exchange, credit or full refund to my account which is amazing and I could not fault the team! Thank you Vape Shop I will always be a returning customer.

Antwort von Vape Shop

Antwort von Vape Shop
Great Customer Support/Services
Been using these guys for a while now and have always received excellent service. This time unfortunately the package went astray and I had to contact the customer services. Not only did they immediately redo my order, but they put a free bottle in as well. Great work getting ontop of my issue, thanks.
I have been buying my e liquids from…
I have been buying my e liquids from vape shop for quite some time now they always deliver promptly and any queries are dealt with speedily. I have used customer services several times to return items and this has always been dealt with very professionally, no quibbles about returns or refunds. I woukd highly recommend them
Wouldn't shop anywhere else.
Having done my research, nowhere else compared to The Vape Shop when it came to choice, availability, cost and deals, so I gave them a try.
Fantastic customer service, who actually respond (very quickly!) to any questions, superfast delivery, and the products arrive well packaged and perfectly as described.
I have a shop close by, literally at the end of my road, but no one can beat The Vape Shop when it comes to meeting every requirement, which is why I will be a customer for life (I have no intention of giving up vaping. I gave up cigarettes and alcohol, so give me a break 🤷🏼♀️😂)
Would highly recommend!
Our go to every time for vapes/pods 👍
My go to every time for my daughter’s vape/pods. Order online and they even send me money off discounts. Sam epically helped me when I ordered the wrong ones with a refund or replacement. Thank you Sam for all your help and excellent customer service.
Amazing team and customer service is…
Amazing team and customer service is absolutely brilliant. Couldn't ask for a service. 1st class . Rapid delivery, Rapid response and will sort any problems you may have. I highly appreciate everything you have done for me. And thank you 😊
I bought two of the exact same product…
I bought two of the exact same product but different flavours. We opened them on the same night. Supposed to be 8000 puffs. One lasted not even 8hrs and the other lasted about a week. When I raised the concern I was asked to send pictures ( how they can ascertain a faulty product from pics I don’t know) this was on a Friday and it took 3 days for a response and then I walked to visit a local shop- nearest one is miles away- and if I can’t get to a shop then I had to post it back to them at my own expense. It’s a £10 product ffs. Customer service is really, really poor. Would not recommend based on this and I won’t purchase anything else from this site
Order from here every month and would…
Order from here every month and would not use anyone else. Fantastic service and extremely fast delivery . 5* 👍🏻
Great range of products
Great range of products, dispatched quickly, special offers are fab
Easy tonuse website
Order a vape and in the deal it said 1…
Order a vape and in the deal it said 1 smok zrex vape and 3 extra vapes this was on Ebay got receipt of Ebay with the order on says the same got the order only vape device came no.vape pods rang vape shop only be told the order is wrong this has happened twice so don't order anything from vape shop online they are so.big liars and and thevies
Fab customer service
Fab customer service, Sam was super friendly and professional! Part of my order had unfortunately become out of stock after I ordered but Vape Shop contacted me straight away offering me alternatives or a refund. I didn’t see the initial email so they contacted me again to ensure I didn’t miss out on my order. Once I decided to go with an alternative product they upgraded my shipping to ensure my order still got to me in time. Thanks guys will deffo be using again!
Absolutely amazing customer service
Absolutely amazing customer service, above and beyond. Really helpful and specific. Excellent all round.
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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