Veezu Bewertungen 

Used Drive many times with no problems. Booked a taxi 2 days in advance for 4.15am. Needed to get into town early hours to join a feeder coach for my holiday. Received a confirmation text message for the date and time I asked for. On the day and time - no taxi. I called to see where it was only to be told he would send out the job now to see who picks it up. I was absolutely fuming. I told him I booked it in advance to get the taxi the time I needed and received a confirmation. He kept saying we send out the jobs. The taxi came eventually and we got there on time. Very expensive compared to others.

I ask why take my booking I you haven’t booked the taxi. You are not reliable. I will never use this company again.

How can this company improve? Shut down.

Unreliable. Made a booking - turned up half an hour too late.
Complained using their online feedback form - No response, never mind an apology.

Hopeless.

I accidentally left a car key on the back seat of a taxi, obviously my own fault.

However the response from Veezu since this has been appalling. They offer little to no help at all, and even though my car key is with the taxi driver it has taken a week and a half to get it back.

The service is so bad and they will not do anything to help their customers retrieve lost belongings. I strongly suggest using other taxi companies such as Uber.

Done a job for weezo 4.8 miles for £11 fix price, but the road supposed to take were shut and I've had to divert ending to 7 miles, called office to adjust the price Bean told to open a ticket, after 3 days some one replayed;; Unfortunately we don't increase the fixed fare for road works and diversions as the passenger agrees to the fixed fare at the point of booking. Whoat about me driver I agry the same 4.8 miles, scam company, thiefs.

Pre-booked a taxi days in advance as I've done with other operators in the past and never had an issue. On the day at the pick-up time a vehicle had still not been allocated. 30 minutes after this we still didn't have a vehicle allocated despite chasing and being told we were a priority. We were forced to drive to an onward connection and pay £100+ in parking charges. After complaining I was told that they don't guarantee any timings and it was my fault as their terms state you should book a vehicle for 2 hours before you actually need it... Really? Stay away from this company, they don't care. I'm sure a local company (if there are any left after veezu buy them all) would really appreciate your custom.

If I had done this review 3 hrs ago I would have given 5 stars. First time using them and was really impressed esp the online booking form. The 2 drivers I had were exceptional. However as im very new to the app when I booked a cab to go home from a stressful appnt I put the address in incorrectly. Instead of putting in Spamedica, Pendeford business park I just put the business park so I cancelled it. I then rebooked using the correct address. The taxi came and half way home I get a call from veezu saying they're waiting for me at Spamedica. I explained im a new customer and the situation and that I had cancelled the first taxi. It seems that the taxi I had cancelled turned up. The one on the phone was very rude and said thanks for messing me about.Im now in 2 minds whether to use them again. Its not my fault the cancelled cab turned up. This is the prob when you order and pay online rather than speaking to someone

missed my prebooking terrible service should be shut down . if i could give no star i would . would not reccomend them

The driver was prompt pleasant and we had a comfortable ride.
My son and I accidentally left some important items in the car and Veezu went out of their way to make sure they were returned.

Veezu York -- Friday 31st July -- Absolutely appalling service!!

In York for a 3 day mini break I booked a taxi at 4.30pm for a 5.00pm pickup, giving the company 30 minutes notice. I had a table reservation at 5.15pm, so timing mattered. By 5.40pm the taxi still hadn't arrived but they managed to ping several car numbers over to me! No taxi, no proper communication, no concern whatsoever for the inconvenience they had caused.

This wasn't a minor delay, it was complete incompetence! Accepting a booking that you clearly have no intention or ability to fulfil is simply unacceptable. As a result, my restaurant reservation was ruined because Veedu York taxis couldn't provide the basic service they promised.

When I eventually spoke to them, I told them in no uncertain terms exactly how incompetent their service was. They had wasted my time, caused unnecessary stress and showed a complete lack of professionalism or respect for their customers.

If you need a taxi you can actually rely on avoid this company. Based on my experience, they're completely unreliable and would recommend other taxi services in York !!

Pre-booked a taxi 24 hours ahead. Sadly this company have taken all over all the local ones so we have no choice but to use them. Had to change around the booking earlier in the day to a later time and to reverse the journey, all confirmed. However, at the time they were supposed to collect us, they decided that they were going to stick to the original journey which was the wrong way round! We managed to get through to them and make sure they came to the address. Despite the error, no apologies made. The app then decided to cancel our order completely we therefore had to get back to them again. They then told us it was our fault (it wasn’t) by this time it was now 1130 for a taxi. When we said we had a child at home and this wasn’t Acceptable, they hung up on us. Eventually got through again and we were offered 12. At this point, we had no choice but to accept the offer. We therefore didn’t get home until far too late for our babysitter. This just highlights the problem of an organisation just using an offshore call Centre and relying on the app for everything. No margin for error and adapting to difficult circumstances the app doesn’t care that you’ve got children at home waiting. No flexibility whatsoever.

Really poor service - taxis never arrive on time despite pre booking well In advance - on several occasions I’ve tried to book specific vehicles 5 or 6 seaters for family with kids only to be told this can’t be guaranteed and may be 2 vehicles and 2 fares !!! Tried local independent company who were fantastic and provide the vehicle needed and arrived promptly. Shop around you’ll get better service.

Pre booked two taxis a week in advance for a corporate event. Called to see where they were and was told they were 75 minutes away which was unacceptable so I cancelled and booked two Ubers instead. More concerningly they have taken £45 payment from me and after 3 phone calls and a web form I’m struggling to get this refunded as they have no record of taking it despite me having the ‘receipt’, booking reference and credit card proof. AVOID!

If i could give 0 i would
Left in the cold for over an hour late, for a PRE BOOKED taxi. Still no refund
Not that they care about the amount f bad reviews, but hopefully this puts you off from booking with them

Booked early afternoon to be picked up after an event late that evening ,so that we wouldn't have to stand around in the cold at night, especially with one of us being disabled. Waited almost an hour after our booked time and had to call them twice before we got a car. Their excuse was that it was a busy time of night, however the reason we booked ahead was to avoid having a wait and to ensure we got picked up straight away.
Absolutely dreadful company. Won't be using them again as there's no point booking.

Pre-booked taxi for ride home after wedding. Taxi was a no show. When I called they had no record of my booking.
Very poor since the member of staff for the booking took so many details it really felt like she knew what she was doing.

This operator constantly breaks the regulations governing Hackney Carriages and PVH operators. They state they are not responsible if a driver does not turn up, claiming the contract is between the passenger and driver-partner. Point 3 of the Hackney carriages and PVH Regulations states that when a taxi is booked via a PVH operator (Veezu) - as is legally required, then the contract is between the passenger and the OPERATOR, as it is the operator who sets the fare. Veezu are totally unreliable as a service provider (please note that the driver-partners are not employees of Veezu, so are totally innocent of the failures of this scraping the barrel operator

Needed safe taxi with room for my wheel chair to hospital appointment and return.picked up no problem,but left me at hospital with no way of getting back, as (Thier) payment system was declining cards..Again on another booking, the same left me at pick up as card system not working.Rang them twice explaining I am disabled ,1, fobbed off saying it was my cards fault ( it) wasn't,2 cut my call off.Notgood service was it,(but still charged me for the two bookings.

The driver was on time, in fact early. However, I got into taxi number 142 and the driver had clearly just had a cigarette in the car as it stunk of smoke. I had my toddler with me. This is unacceptable. At least check where your destination is going.

Veezu gets 2 stars because some drivers put an effort. Last driver was rude, telling me that I was responsible that he took me to the wrong place. He didn't even tried to rectify. He said "that's your problem ". He clearly knew what he did wrong and was trying to get away with it.
He should be not doing this job. Also during the whole trip he was on the phone.
I think it's time to change service.