The sales team were excellent from the start, kept me updated on the vans progress with ms-rt. Bradley was exceptional, even messaging after work hours to discuss the order. Will be back for future ve... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My wife and I called into Vertu Ford Orpington on 9th June to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June 26. The service that we... Mehr ansehen
Unternehmen hat geantwortet
I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I liv... Mehr ansehen
Unternehmen hat geantwortet
My wife and I called into Vertu Ford Orpington yesterday afternoon (9-6-26) to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June. The s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Vertu Motors - Ford Orpington Transit Centre
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Sevenoaks Road, BR6 7LP, Orpington, Greater London, Vereinigtes Königreich
- 0344 558 7044
4,1
Gut
30 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Awful company
Awful company, so slow at dealing with vehicle problems, mine been dragging on for almost 2 months now, they dont listen to customers or call you back, commercial vans are used predominantly by trades for buisness purposes, please do not purchase a vehicle or use this company for service / warranty issues, be warned..
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0602 Kind regards, Matthew.
Great experienced at service and quick…
Great experienced at service and quick set up to get out on the road.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Absolutely dreadful customer service
Absolutely dreadful customer service! appointment cancelled or forgotten about TWICE, incorrect name used on correspondence, refusing to carry out warranty work on a 2 year old vehicle and no response to a complaint email sent to both Managers. Do not use this dreadful facility. They're happy to take your money when purchasing a vehicle but after sales customer support is non existent.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Hi Dan, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1D08/01 Kind regards, Keith
Absolute Nightmare
Absolute Nightmare, Absolute Nightmare,
Keep Away!! (Vertu Motors - Ford Orpington
Transit Centre
Sevenoaks Road, BR6 7LP Orpington, Greater London, GB)
So many broken promises just to get you to buy, then once you've paid, You hear all sorts of stories blaming each other crazy.
They
charged me £1,444 for delivery cost transit custom from Southampton to Orpington there show room.
Didn't realise till I received invoice.
Ridiculous,
I have my new van only 3 days now and want to return as already giving me problems, they said NO I can't return.
Now I how to go above through ford direct.
KEEP AWAY YOU BEEN WARNED!!
CHECK GOOGLE REVIEWS YOU’LL SEE IM NOT THE ONLY ONE!!
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM1OD1512 Kind regards, Matthew.
Fantastic experience
From start to finish my experience with Ford was exceptional. Sales rep ISh did a fantastic job with tailoring the right vehicle for my needs. I would highly recommend vertu motors.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Very good service and good customer…
Very good service and good customer support
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent service
Luke was welcoming and always on hand to answer questions throughout the process of purchasing my van. A couple of minor issues popped up but they were sorted as soon as they appeared. Couldn't ask for better service.
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service …
From the first moment I stepped into the Orpington vertu showroom I was amazed at the service I received.
I cannot thank Luke and Francesca enough.
They were there for me with any queries I had and always available to talk me through anything that I required.
Thanks again
10 out of 10 service
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Good morning, Jon. Thank you so much for your kind words! We are so happy to hear that Luke and Francesca were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Outstanding
I had been let down by another company, and decided to ask Vertu Ford if they could help in getting me a Raptor.
This was on a Thursday. That same day, all paperwork and financials were completed by Bradley Malin, and by Tuesday he handed me the keys. Outstanding service.
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.