Vinodcookware Bewertungen 

Extremely Poor Customer Service – Would Not Recommend
I am extremely disappointed with Vinod Cookware UK and the appalling customer service I have received.
I placed an order worth £92 on 19 October 2026, and despite all this time, I still have not received my parcel. Evri tracking continues to show it as in transit.
I have tried contacting the company by email but received no response. When I telephoned, I was spoken to extremely rudely by Sweta Bansal.
She told me to wait until Friday 30 October and said that if my parcel had not arrived, they would refund me. However, when I called again on Friday because the parcel was still missing, I was told to wait until the end of the day.
Considering the weekend was about to begin, this was completely unreasonable. I explained that I would not be available on Monday to receive the parcel. I was then told that if I did not collect it, they would only refund me once the parcel had been returned to them.
So I am left waiting for a parcel that has not arrived, with no clear resolution and no guarantee of when I will get my money back.
The lack of communication, the rude attitude and the complete absence of customer care are unacceptable. A customer should not have to keep chasing a company for an order they have already paid for.
This experience has seriously damaged my confidence in Vinod Cookware UK. I certainly would not recommend this company based on the way I have been treated.
Think twice before ordering.

Ordered a pressure cooker and on delivery the handle was broken so I sent them several emails and tried to call them but it's a fake phone number and address so I have lost out on £75 with this scammer

I purchased two items frying pan and tawa both from platinum triply range in August 2025. Both items were delivered well in time from Vinod Cookware UK website. Over four to five months usage, tawa started to loose its nonstick costing then pan also started to loose coating. I tried to contact through email, phone number and contact form given on the website. There is no response till now. Phone number given on the website does not exist!

Poor customer service.
Pot lid with manufacturers defects, obviously no quality control.
Sent two emails and as to date I have had no reply.

Poor communication from seller. I ordered 4 items from them, they only delivered 3 and emailed me that the last item is unavailable. I've been sending emails to them to refund me, and got no response from them. Their phone line is not working.

Product not received.
No communication from company: not responding to emails, phone number is bogus. Avoid at all costs

I bought an anodised aluminium pan from this company. When it arrived it had a powdery surface which I assumed was just part of the manufacturing process. After washing it, the coating of the pan started coming off, it clearly hadn't been anodised correctly. I tried contacting the company twice to make a complaint, but my emails have been ignored.