Poor customer service. Buyer beware.
I am extremely disappointed with both the product quality and customer service provided by Vintage Lane.
I purchased a necklace advertised as being 40cm in length. When it arrived, it measured approximately 42cm. As the company states that its jewellery is made to order, I reasonably assumed this reflected their standard sizing and subsequently purchased a second necklace based on the fit and appearance of the first.
The second necklace was also advertised as being 40cm in length. However, when it arrived, it measured only 39cm. This means there is a 3cm difference between two necklaces that were both sold as 40cm items. When worn, the difference is obvious and significantly affects their appearance.
What makes this even more frustrating is that both necklaces use the same size beads. I find it difficult to understand how two made-to-order necklaces, advertised at the same length and made with the same size beads, can vary by 3cm. Producing necklaces to a consistent length would seem to be a basic quality control requirement.
What is particularly disappointing is Vintage Lane's response. Rather than acknowledging the inconsistency and correcting the issue, they expect me to pay for the alteration, return postage and postage back to me, at a total cost of approximately £10.
Had both necklaces been made consistently to the advertised 40cm length, or even to the same length as each other, this situation would never have arisen. Instead, I am being asked to pay to rectify a problem that was not of my making.
The jewellery itself may be attractive, but inconsistent sizing and poor customer service have left me feeling very let down. I would advise potential buyers to be aware that lengths may vary significantly, even when ordering the same style in the same stated size.