I purchased a pair of Vittoria Pista…
I purchased a pair of Vittoria Pista Speed tubulars expecting the highest level of quality and reliability, given their reputation as one of the premium track racing tyres on the market.
Unfortunately, one of the tyres suffered a mechanical failure, which is extremely disappointing for a handmade tyre designed for elite-level racing. Preparing and gluing tubular tyres is a time-consuming process, so when a tyre fails due to what appears to be a manufacturing issue, it's not just the cost of the tyre that's affected—it also means lost time and confidence in the product.
I submitted a warranty claim to Vittoria over two weeks ago and, despite sending all the requested information, I have received no response. The lack of customer support is just as disappointing as the tyre failure itself. There doesn't appear to be any way to speak to someone directly, leaving customers waiting indefinitely for an email response.
Premium products should be backed by premium customer service. I hope Vittoria improves both the quality control of its products and the responsiveness of its warranty process.








