I popped into my local store today to stock up, and as usual the staff were amazing. I went in to purchase the new self juice sweets retro violets flavour as I grew up on parma violet sweets and if yo... Mehr ansehen
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Das sagen Bewerter
Just finished our holiday in Cornwall and stopped in Camborne for food. Went into VPZ as it was opposite the pasty shop. I’d heard bad things about camborne so didn’t expect much when I walked in. I... Mehr ansehen
Unternehmen hat geantwortet
Racheal and Alex were amazing. I am thinking of quitting smoking and moving to vaping... and wanted some good honest advice. I will definatley be returning to the store when I am ready to transition t... Mehr ansehen
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I ordered my products online on Thursday 25th June 2026 and paid extra for DPD guaranteed next day delivery. To date... Monday 29th June 2026 I have still not received my order. When I telephoned cu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Vom Unternehmen geschrieben
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
Order Online Today
Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Kontaktinformationen
1 Huly Hill Rd, EH28 8PH, Edinburgh, Vereinigtes Königreich
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
3,9
Gut
16 011 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bought online and in store
Bought online and in store.
Never had any issues with purchases
17. Februar 2025
Antwort von VPZ
Hi Darren,
Thank you for your kind words. We appreciate your loyalty and the positive feedback. We're glad you've had a positive experience with our products and services.
Thanks again,
VPZ
My experience with vpz
I've used vpz for years there service is second to none I buy aeq 2.0 devices and pods my last order was aeq 2.0 pods which I use with nasty salty gold blend tobacco which is great smoke as helps me deal with my follicular lymphoma cancer
12. Februar 2025
Antwort von VPZ
Hi Alan,
Thank you for your kind words and for being a loyal customer.
We appreciate your feedback and are glad to hear that you have had a positive experience with our products and services.
We are committed to providing the best possible experience for our customers.
Many thanks,
VPZ
The delivery service is first class and…
The delivery service is first class and the website is easy to navigate. your get a good discount on large orders which is a bonus. I can relax knowing that the products are of the highest standard.
11. Februar 2025
Antwort von VPZ
Hi Steven,
We appreciate your kind words and are thrilled to hear you're enjoying our delivery service, website, and discounts.
We strive to provide high-quality products and a seamless experience for our customers, so your feedback is truly valued.
Thank you,
VPZ
Knowledgeable and helpful guys who…
Knowledgeable and helpful guys who work in store. Great flavours on the self juice with new flavours regularly.
Great rewards scheme on card.
Wouldn't go anywhere else now
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi David,
Thank you for your kind words.
We are thrilled to hear that you appreciate our knowledgeable staff, delicious juice flavours, and rewarding program.
We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Thanks again,
VPZ
VPZ BERWICK
Great personal service. The staff in Berwick are very knowledgeable about the products.
The vape liquids are the best flavour I've tried.
Five stars.
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Louise,
Thank you for your kind words. We're delighted to hear you had a positive experience with our staff and products.
We strive to provide excellent customer service and are glad you found our vape liquids to be of high quality.
Thanks again,
VPZ
Antwort von VPZ
Hi Joanne,
Thank you for your kind words! We're thrilled to hear you're enjoying our vapes, vape juices, and customer service.
We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Thank you,
VPZ
Antwort von VPZ
Hi George,
We're thrilled to hear you had a positive experience with our product and delivery!
We appreciate your kind words and feedback.
Thanks,
VPZ
Good products and reliable service
12. Februar 2025
Antwort von VPZ
Hi Colin,
Thank you for your kind words.
We appreciate your positive feedback and are glad you enjoyed our products and service.
Thanks again,
VPZ
I recommend VPZ, been with them for years
Since I gave up smoking have tried other stores & one line vape store.
Since trying VPZ, I have stayed with them. I live in England so I get things on line, When I visit Scotland, Always stock up in the Rutherglen store in main street.
Really friendly staff, answer any questions I need to know about new products, or give me testers to try on new oils.
100% satisfaction every time.
So much so my friend gave up smoking & recommend him to try VPZ, recommend to all,
" You wont be disappointed"
14. Februar 2025
Antwort von VPZ
Hi Lynne,
Thank you for your kind words and for taking the time to share your positive experience.
We're thrilled to hear that you've found our products and service to be helpful in your journey to quit smoking. We appreciate your loyalty and the fact that you recommend us to your friends.
We strive to provide excellent customer service and are glad that our staff has been able to answer your questions and help you find the right products. We value your feedback and will continue to work hard to ensure that our customers have a positive experience.
Thank you,
VPZ
Exelent company to deal with..I haven’t had one problem
Exelent company to deal with..I haven’t had one problem when making my orders..10/10
11. Februar 2025
Antwort von VPZ
Hi G,
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our company.
We appreciate your business and look forward to serving you again in the future.
Thank you,
VPZ
Friendly and knowledgeable
Knowledgable, friendly and informative. I was really impressed with the customer service
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Beth,
We appreciate your kind words and are thrilled to hear about your positive experience.
We strive to provide excellent customer service and are glad that our team met your expectations.
Thank you,
VPZ
Great tasting vape flavours
Great tasting vape flavours, delivered to your door and a great all round service
19. Jänner 2025
Antwort von VPZ
Hi Jeanne,
We're thrilled to hear you're enjoying our vape flavours and our delivery service! We strive to provide a great experience for all our customers, and your feedback means a lot to us.
Kind regards,
VPZ
I contacted customer service but they…
I contacted customer service but they ignored my problem and gave an unhelpful suggestion.
I gave up trying to get help from you
19. Jänner 2025
Antwort von VPZ
Hi Hayden,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience. We understand your frustration and want to clarify that we did respond to your inquiry. We mentioned that you are more than welcome to visit our store for an exchange of the unopened liquids. Unfortunately, we didn't hear back from you after that.
We genuinely want to make sure you're satisfied with your purchase, so if you still wish to exchange the items, please feel free to stop by or get in touch with us again. We're here to help!
Best regards,
VPZ
Helpful service
After my order hadn't been delivered after a week, I reported it not received and a new order was sent with different courier which arrived within 48 hours. Very helpful service. Thank you.
18. Jänner 2025
Antwort von VPZ
Hi Jules,
Thank you for your kind review!
We’re glad to hear that our team was able to assist you and that your order arrived quickly with the new courier. We appreciate your patience and understanding, and we're always here to help if anything else comes up.
Thanks again for choosing us!
Kind regards,
VPZ
Caoilfhinn and Gerry where a good help…
Caoilfhinn and Gerry where a good help , will be back .
30. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Alan,
We appreciate your kind words about Caoilfhinn and Gerry. We're thrilled to hear you had a positive experience and that you'll be back.
Thank you,
VPZ
Penzance VPZ
I use the vpz shop in penzance regularly. The guys in there are amazing. Always helpful both the Ants are knowledgeable and will always help with advice on juice or vapes and sometimes life lol. We wouldn't go anywhere else for our vaping supplies.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Abbey,
Thank you for your kind words! We are so glad to hear you have such a positive experience at our shop.
We strive to provide excellent customer service and knowledgeable advice, and it's wonderful to know our team is making a difference in your vaping journey.
We appreciate your loyalty and hope to continue serving you for many years to come.
Thank you,
VPZ
There is a member of staff called BEN I…
There is a member of staff called BEN I believe at the Clacton store.
He should be promoted he was very helpful and informative. Explained prices and even helped me with a new vape as the one I had wasn’t cutting it. He showed every step of how to fill the vape and how to use it. He was polite and spoke in a welcoming manner.
He’s an asset to the company
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi NH,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that he went above and beyond to help you find the right product and provided such helpful information.
We appreciate you taking the time to share your feedback.
Thank you,
Jakub
I always bought vapes here with no…
I always bought vapes here with no issue. Today, I have been asked to provide an identification. Hence I showed my Biometric Residence Card (BRP) which has proof of my birth date , and is accepted by the government as a valid form of ID. I have been denied service, even though I tried explaining that I can not possibly go everywhere carrying my passport.
27. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Gulce,
Thank you for your feedback. We sincerely apologise for the inconvenience you faced. We completely understand your frustration, as your Biometric Residence Card (BRP) is a valid form of ID. Our team is trained to follow strict identification protocols, but it sounds like there was a miscommunication during your visit.
We’ll be reviewing our procedures to ensure that all forms of government-approved ID are handled correctly in the future. We appreciate your understanding and hope to serve you again soon.
Please don’t hesitate to reach out if you have any further concerns on 0131 322 8888 or support@vpz.co.uk.
Thank you,
VPZ
Customer service?
I have been in here a lot for myself and my partner, to add I actually worked for VPZ for a while so I am aware of the customer service that’s required and how you are meant to be with customer service and the greetings and steps.. the girl in Dereham store needs to go re-do her training as when you walk in the store soon as you shut the door all you get is a “what can I get you?”… what you can get me is nothing now because I find your mannerisms rude and abrupt and that is not the way VPZ expects you to greet or communicate with customers!! Seriously considering switching vape shops as this is the same with her every time you go to the store
27. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi L,
Thank you for sharing your feedback with us, and we’re sorry to hear about your recent experience at our Dereham store.
It's clear that the standard of service you received fell short of what you expected, and that’s not the experience we want for any of our customers.
Please rest assured that we’ll use your comments to improve, and we hope you’ll give us the chance to show you the high standard of service that VPZ is known for.
If you'd like to discuss this further or if you have any specific concerns, please don’t hesitate to reach out on 0131 322 8888 or support@vpz.co.uk.
Thank you,
VPZ
I always purchase from VPZ and they…
I always purchase from VPZ and they always deliver. After Chirstmas i had placed an order and one item was missing. I contacted them and they shipped another one out free of charge on a next day. Cannot ask for anymore than that.
Amazing service would recommend and best prices.
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Joshua,
We appreciate you taking the time to share your positive experience.
We strive to provide excellent customer service and are glad to hear that we were able to resolve the issue with your order promptly.
We value your continued support and are committed to ensuring that all our customers receive the best possible experience.
Thank you,
VPZ
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