I popped into my local store today to stock up, and as usual the staff were amazing. I went in to purchase the new self juice sweets retro violets flavour as I grew up on parma violet sweets and if yo... Mehr ansehen
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Das sagen Bewerter
Just finished our holiday in Cornwall and stopped in Camborne for food. Went into VPZ as it was opposite the pasty shop. I’d heard bad things about camborne so didn’t expect much when I walked in. I... Mehr ansehen
Unternehmen hat geantwortet
Racheal and Alex were amazing. I am thinking of quitting smoking and moving to vaping... and wanted some good honest advice. I will definatley be returning to the store when I am ready to transition t... Mehr ansehen
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I ordered my products online on Thursday 25th June 2026 and paid extra for DPD guaranteed next day delivery. To date... Monday 29th June 2026 I have still not received my order. When I telephoned cu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Vom Unternehmen geschrieben
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
Order Online Today
Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Kontaktinformationen
1 Huly Hill Rd, EH28 8PH, Edinburgh, Vereinigtes Königreich
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
3,9
Gut
16 012 Bewertungen
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Mary's Mixes
I really enjoy visiting this store to buy my vape juices and coils in bulk.
Any time I've been in store the staff member Mary has been really lovely and helpful with her suggestions on new flavours to try, and she was very helpful in helping me decide what new vape to buy when I needed an upgrade.
Top quality customer service and an all round lovely person!
Five stars.
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Andrew,
Thank you for your kind words about our store and Mary.
We are thrilled to hear you enjoy visiting us and appreciate Mary's excellent customer service. We strive to provide a welcoming and helpful environment for our customers, and we are delighted that Mary's suggestions and assistance have been so valuable to you. We are committed to providing top-quality customer service and appreciate your positive feedback.
Thanks again,
VPZ
⭐️Customer care is one of a kind, 5 star⭐️
Customer care in store and online is one of a kind, always so helpful, have time for you and make sure you are satisfied and comfortable with your purchases. Any time I have needed assistance whether it be in store to help with my device or online to query an order I am making, I’m treated kindly, respectfully, efficiently and professionally. Have shopped with VPZ for over 7 years and have never once been unsatisfied with their service and cannot say enough good things about this company. 5 stars a+++
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Rachael,
We truly appreciate your kind words and loyalty.
It's wonderful to hear that you've consistently experienced exceptional customer care both in our stores and online. We strive to provide a positive and helpful experience for all our customers, and your feedback reinforces our commitment to delivering the highest level of service. Thank you for being a valued customer for over seven years!
Thanks again,
VPZ
Vpz derby store
I visited vpz in derby earlier this year to help me stop smoking. The experience and knowledge from elliot and Alex are second to none. They have been a massive support to me over the last 12 months and I have achieved my goal in quitting. These guys are amazing at what they do.
They always have time for questions and will support you with everything.
Well done to vpz
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Adam,
Thank you for your kind words and for sharing your positive experience. We are thrilled to hear that you found our services helpful and that Elliot and Alex were able to provide you with the support you needed to achieve your goal of quitting smoking.
We are committed to providing our customers with the best possible experience and we are proud to have played a role in your success.
Many thanks,
VPZ
Alex was fantastic
Alex was fantastic. Great knowledge, great experience 💯
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Rebecca,
We're thrilled to hear about your positive experience.
We appreciate your kind words about Alex's expertise and service.
Thank you,
VPZ
Alex was an amazing help
Alex was an amazing help, and a sweet person ! Thank you ! amazing service
15. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Em,
We are delighted to hear that you had a positive experience. We appreciate your kind words about Alex and their service.
Thank you,
VPZ
Alex in Derby was amazing
Alex in Derby was amazing. Always helpful and great knowledge to help me with what I need.
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Ben,
We're so glad to hear you had a positive experience with Alex. We appreciate your kind words and will share your feedback with them.
Thank you,
VPZ
Nice staff and helpful
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi James,
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad to hear that our team was helpful.
Thank you,
VPZ
Vpz derby are great
Vpz derby are great, very helpful and very knowledgable
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi There,
We're thrilled to hear about your positive experience! It's wonderful to know our team was helpful and knowledgeable.
Thanks,
VPZ
Wonderful place and staff no other…
Wonderful place and staff no other place worth going to for vapes
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Darren,
We're so glad to hear you had a positive experience with our staff and products.
We strive to provide our customers with the best possible service and selection.
Thank you,
VPZ
Derby store really friendly staff…
Derby store really friendly staff always now the juice i won't
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Stephen,
We're so glad to hear you had a positive experience at our store. We appreciate your kind words about our staff and their knowledge of our products.
We strive to provide excellent customer service and are happy to hear that we met your expectations.
Thanks,
VPZ
great staff and very helpful
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Charles,
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful.
Thank you,
VPZ
The Derby store I couldn’t fault in any…
The Derby store I couldn’t fault in any way!! Elliot usually serves me and he’s absolutely amazing. all the staff are great ! They are always so helpful nothing is ever to much for them! always have the best advice for customers and best deals. Always get served with a big smile on there face! I wouldn’t ever want to go to any other vape shop
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Taymar,
We truly appreciate your kind words and are thrilled to hear about your positive experience at our Derby store.
It's wonderful to know that our staff, particularly Elliot, have consistently provided you with exceptional service, helpful advice, and great deals.
We strive to create a welcoming and supportive environment for all our customers, and your feedback reinforces our commitment to delivering outstanding customer experiences.
Thank you,
VPZ
offer good deals and prices for vapes…
offer good deals and prices for vapes and liquids. Staff are very pleasant and well mannered at the VPZ shop in derby.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Xabier,
Thank you for your kind words! We're thrilled to hear you're happy with our deals, prices, and the friendly service at our shop.
We appreciate your support and hope to see you again soon.
Many thanks,
VPZ
Derby store is great!
They’re very helpful. Always have a good laugh when I go in. Many thanks to the staff at the Derby branch.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Samuel,
We appreciate your kind words and are thrilled to hear you enjoy the friendly atmosphere at our Derby branch.
Our team strives to provide exceptional customer service and we're glad you find them helpful and engaging.
Thank you,
VPZ
Derby
Brilliant customer service.
Always happy to help
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Konstantin,
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
Thanks again,
VPZ
Derby VPZ is the best vape store ive been to!
The customer service is like no other. They make you feel welcome and are always advising you on the best deals and the best devices. I am a frequent visitor because i know they will provide exactly what i require. 100% recommend the derby VPZ as your go to vape shop. The staff is top notch :)
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Tyler,
Thank you for your kind words! We are thrilled to hear that you have such a positive experience with our team.
We strive to provide exceptional customer service and we are delighted that you feel welcomed and appreciated.
We are passionate about helping our customers find the perfect products and deals, and we are glad that you find our advice helpful.
Thank you,
VPZ
The staff at the derby store are always…
The staff at the derby store are always incredibly helpful and friendly. In particular Elliot and Alex. They always know my order and always there to help with any new flavors. A***** customer service
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Kristy,
We are so happy to hear about your positive experience!
It's wonderful to know our staff is making such a positive impact. We will be sure to pass your kind words along to Elliot and Alex. Thank you for taking the time to share your feedback.
Thanks again,
VPZ
I was sent the wrong item in my order
I was sent the wrong item in my order. I reached out to the customer care team who rapidly dealt with the error and sent out what was missing without hesitation. 5 star customer service 👌
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Alexandra,
We're so glad to hear that our customer care team was able to quickly resolve your order issue.
We strive to provide excellent customer service and appreciate your kind words.
Thank you,
VPZ
Great shop and staff are so helpful and…
Great shop and staff are so helpful and friendly and certainly know what they are talking about, always have a laugh and joke with staff in Nairn store feel like friends now .
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Andrew,
We are thrilled to hear about your positive experience!
It's wonderful to know our staff in Nairn have made you feel so welcome and provided you with the helpful service you deserve.
We value your feedback and are glad you feel like you've made friends with our team.
Thank you,
VPZ
Grate staff
Visit your shop in derby this morning and the 2 lads was very helpful and guide me to what I needed
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von VPZ
Hi Ray,
We're thrilled to hear about your positive experience at our Derby shop.
It's wonderful to know our team was able to provide you with the assistance you needed. We appreciate your kind words and hope to see you again soon.
Thank you,
VPZ
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