You guys just dont k ow when to quit, I removed a very negative review,, You did contact me at 3am, you did not make it easy at all to solve my problem, the bike needed a battery one week... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My biggest complaint is the throttle. If it was a button or a lever that would be better. Several times I have stopped and my hand lightly turned the throttle and the bike lunges forward...one time ca... Mehr ansehen
Unternehmen hat geantwortet
I am American child, I much like this electronic bicycle. This bike allows american children and me to super fun! I ride bike to factory all days! Bike is much fast, Xi with friend Sean and Rick ri... Mehr ansehen
Great products! The larger seat makes a huge difference in comfort for my Antelope. Highly recommended!
Unternehmen hat geantwortet
Unternehmensdetails
Über VTUVIA Electric Bike
Vom Unternehmen geschrieben
Ride Easy. Ride Free.
VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures.
Kontaktinformationen
4250 Shirley Ave. El Monte, CA 91731, 91731, El Monte, Vereinigte Staaten
- (+1) 240-748-0109
- support@vtuviaebike.com
- vtuviaebike.com
4,2
Gut
42 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I always enjoy the speed at which my…
I always enjoy the speed at which my parts arrive! Top notch service.
24. November 2025
Antwort von VTUVIA Electric Bike
Hi Tony,
Thank you for taking the time to leave us a review! We’re thrilled to hear that your parts arrived quickly and that you’re happy with our service. Fast and reliable support is something we always strive for, and your feedback means a lot to us.
Enjoy your ride, and we look forward to serving you again!
Best regards,
The VTUVIAEBIKE Team
VTUVIA SJ26 IS A GREAT BIKE
VTUVIA SJ26 IS A GREAT BIKE. MOT A PROBLEM TILL AROUND 2500 MILES AND STARTED HAVING SOME PROBLEMS. YOUR SUPPORT WAS NOMINAL. HAD A REAL HARD TIME GETTING INFO ON THE CORRECT PARTS TO REPLACE. ALL IN ALL, I AM PLEASED WITH VTUVIA. YOU MAKE A GREAT AND DEPENDABLE PRODUCT.
25. November 2025
Antwort von VTUVIA Electric Bike
Hi Garry,
Thank you for taking the time to share your honest feedback and for riding your SJ26 for over 2,500 miles — that truly means a lot to us.
We are very glad to hear that you find the SJ26 to be a great and dependable bike overall. At the same time, we sincerely apologize for the frustration you experienced when trying to get support and correct replacement part information. That is not the level of service we aim to provide, and your feedback helps us understand where we need to improve.
We are actively working on improving our support experience and making parts information clearer and easier to access for our riders. If you ever need assistance in the future, please feel free to reach out to us directly at support@vtuviaebike.com
, and our team will be happy to help.
Thank you again for your support and for being part of the VTUVIA rider community.
Best regards,
The VTUVIAEBIKE Team
Order was late but they kept in touch…
Order was late but they kept in touch to see if that was ok. Very good customer service.
30. Oktober 2025
Antwort von VTUVIA Electric Bike
Hi Beverly,
Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us!
Best regards,
The VTUVIAEBIKE Team
Antwort von VTUVIA Electric Bike
Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us!
Best regards,
The VTUVIAEBIKE Team
The light is a good product
The light is a good product. But it took a very long time to receive it and the tracking is so confusing.
14. Oktober 2025
Antwort von VTUVIA Electric Bike
Hi Phillip.
Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase!
Best regards,
The VTUVIAEBIKE Team
Good product support.
Quick service and helpful with answering questions about the purchase.
9. Oktober 2025
Antwort von VTUVIA Electric Bike
Hi Brad,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us.
Best regards,
The VTUVIAEBIKE Team
Excellent Knowledge customer service…
Excellent Knowledge customer service Thank You.
12. September 2025
Antwort von VTUVIA Electric Bike
Hi Stephen,
Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service.
Best regards,
VTUVIAEBIKE Team
Fast and efficient
The support team reviewed my issue, sent the parts needed and received them timely
22. August 2025
Antwort von VTUVIA Electric Bike
Hi Mark,
Thank you for your feedback! We are glad to hear that our support team was able to resolve your issue quickly and get the parts to you on time. Your satisfaction is very important to us!
Best regards,
VTUVIAEBIKE Team
Great bikes and accessories
I love all the eccessories I got You guys have good products. I hope you keep it that way.
20. August 2025
Antwort von VTUVIA Electric Bike
Hi Tina,
Thank you for your kind words! We are thrilled to hear you love our bikes and accessories. We will continue working hard to keep providing high-quality products you can enjoy.
Best regards,
VTUVIAEBIKE Team
Amazing customer service
Vtuvia’s customer service is top notch! They called and emailed to let me know when my order shipped, and even followed up with me a couple of weeks after I had received the bike to make sure everything was as I expected. They were very nice and quick to answer any questions I had. I would 100% recommend them!
18. August 2025
Antwort von VTUVIA Electric Bike
Hi P McQ,
Thank you so much for your wonderful feedback! We are thrilled to hear that our team could provide timely updates and support throughout your experience. Your recommendation means a lot to us!
Best regards,
VTUVIAEBIKE Team
Impressive....
The customer service has been very responsive and polite. Item arrived fast and brand new.
I did run into one issue.
But it was an issue on my end.
I forgot to read the fine print.
And they have responded professionally.
I would give it the 5th star.
But I have to pay for a full unit piece, all for a spacer.
Which they will not sell alone, only with the kit.
That 1 star deduction, is only because of that.
I have been impressed with their products.
Definitely would highly recommend them.
14. Juli 2025
Antwort von VTUVIA Electric Bike
Hi Rickie,
Thank you for your detailed feedback! We are glad to hear you are impressed with our products and our customer service. We understand your concern regarding the part purchase, and we appreciate your honesty. Your recommendation and kind words mean a lot to us!
Best regards,
VTUVIAEBIKE Team
I purchased the SX20 two years ago
I purchased the SX20 two years ago, I have a 20 miles riding every week. So far so good. I can enjoy the outdoor fun and pedal for exercise. low step through and stable system. Truly Knee free.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von VTUVIA Electric Bike
Thank you for sharing your experience! We are thrilled to hear that your SX20 has been reliable and that you are enjoying your weekly rides. It’s great to know the low step-through and stable system are making your rides comfortable and knee-friendly.
Best regards,
VTUVIAEBIKE Team
after researching several reviews and…
after researching several reviews and went with Vtuvia SN100, We ride both in the desert and on roads and these are perfect.I would recommend Vtuvia to anyone looking to buy a solidly built e-bike。
4. August 2025
Bewertung ohne vorherige Einladung
Where my bike dude
Well was easy to buy
Hard to get didn’t have what I wanted took substitute
Then tracking shipping was bad
Was in Calfi shipping facility
July 30 Never has shown leaving there
Even it says devilery the 6 Aug
So where is it ?
5. August 2025
Antwort von VTUVIA Electric Bike
Hi Victor.,
Thank you for your feedback, and we're truly sorry to hear about the confusion and frustration regarding your delivery.
We want to clarify that your bike was shipped out promptly on July 31 via FedEx (Tracking #: 883197086580). It was picked up the same day and departed our Arcadia, CA facility shortly after. According to FedEx updates, your package has already arrived in Kansas City, MO and is on schedule to be delivered by August 6.
We understand how concerning it can be when tracking information is unclear — especially when the label needed to be replaced, causing temporary updates to be delayed. Please rest assured your bike is on its way and moving through the network, just across the country.
We appreciate your patience and are always here to help if you have further concerns. Please feel free to reach out to our support team directly anytime.
Trash company
Trash company, 6 months into owning the bike I was accelerating across a crosswalk and made it to the other corner when the crank bolt just fell out and it caused me to fall into a guy knocking him in myself to the ground that later I learned was a cancer patient just getting over chemotherapy so I contacted the company let him know that the crank bolt had fallen out causing me to wreck into somebody and they wouldn't replace the crank bolt.
Then at alittle over a year and noticed it had never gotten the 40-50 miles off a charge it was supposed to. So I checked it from full charge twice and it was only getting 10-15 miles, despite only having 166 total miles on it. I contacted the company and they asked me to check the battery with a multimeter, when I reported back the low levels discharging from a fully charged battery, I was told it was damaged like this was some huge discovery. The truth is the battery is defective with as few miles as are on the bike there is no reason for the battery to behave this way. When I pointed this out to the company they said they would not stand behind their product and they hoped I understood. This is a trash company I will be reporting to the FTC, buy anywhere else👎.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VTUVIA Electric Bike
Hi Ben,
Thank you for taking the time to share your experience. We are truly sorry to hear about the incident you described and are glad to know that no serious injuries resulted.
After reviewing our records, we would like to clarify a few important points to avoid any misunderstanding:
First, your e-bike was purchased through an authorized dealer. For dealer-sold products, warranty and after-sales service are primarily handled by the dealer, as they are responsible for supporting the products they sell. We always recommend contacting the dealer directly for service and parts replacement, as they are best positioned to assist in these cases.
Second, regarding the battery performance: based on the information provided, the bike had a total mileage of approximately 166 miles over more than one year. Lithium batteries require regular use and proper maintenance. Extended periods of low usage without periodic charging can lead to deep discharge, which may negatively affect battery performance. This is considered a maintenance-related issue rather than a manufacturing defect.
We understand your frustration and regret that this experience did not meet your expectations. Our goal has always been to provide reliable products and transparent support, and we appreciate the opportunity to clarify the situation.
If you would like, we are still willing to review your case further together with the dealer to explore any reasonable next steps.
Best regards,
The VTUVIAEBIKE Team
Avoid Jason from Vtuvia
Jason (do not know his chinese name) is a very poor quality salesperson, he promises to help but takes months to respond. I am very dissatisfied with his service. He blocks his customers. Vtuvia is a crap company I do not recommend it at all.
3. April 2025
Bewertung ohne vorherige Einladung
First off…These reviews are a joke!
First off…These reviews are a joke!
Just got mine and my wife’s in the mail and mine had a broken mashed in headlight before I took it out of box. Second, my front disc for my brake is warped so that’s lovely. Assembly directions are a joke and I’ve put together ikea furniture for years because I’m married…..now 3 years later I finally get a reply!! Amazing and I’ll happily send pictures of both bikes to prove it
4. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von VTUVIA Electric Bike
Hi,
Thank you for sharing your feedback. We take product quality and customer experience very seriously and would like to review this matter properly.
At this time, we are unable to locate any matching order or service record based on the information provided. To help us verify and assist, please contact us at support@vtuviaebike.com
with your order number, purchase channel, and supporting photos.
Please note that we welcome genuine feedback from verified customers. However, if a review is found to be unverified or intentionally misleading, we reserve the right to take appropriate steps to protect our rights in accordance with platform policies.
We appreciate your cooperation and look forward to clarifying this situation.
Best regards,
The VTUVIAEBIKE Team
Great purchase Sf20 corvette red
Great purchase Sf20 corvette red set up book incomplete poorly written watch vtuvia tube before you set it up never had Ebikes before still leaning how to use it so it far has been good
9. November 2022
Bewertung ohne vorherige Einladung
Love my E bike and service from Vtuvia !
Hi, I just moved from Boston to Fort Myers Florida, I love spending time at Fort Myers Beach but during season it can take over an hour to get from my house to Fort Myers Beach by car, I spent weeks online learning about electric E bikes and finally made my choice on the SF 20. Now it only takes me 20 minutes to get to the beach, while at the beach I meet all kinds of people that have also bought Electric bikes & they pay thousands more than I did and I believe my bike is a better bike, I weigh 230 pounds and not only does the bike not struggle I easily go 25 to 28 miles an hour just on throttle. The only problem I had so far was a rear flat tire, but that was my fault because I was driving across the parking lot made up of seashells and it caught my tire perfectly in between the treads, when my wife came to pick me up all I had to do was fold up the bike up in 5 minutes put it in the back of the car. Anyhow honestly I hardly drive my car anymore I just use the bike for short trips to the store or even all day long to the beach . no car means saving me $30-$40 a day parking. Best investment I’ve made so far in Florida thank you. PS, twice now I contacted vtuvia for questions about the bike and I’ve always gotten a quick response.
22. Juli 2022
Bewertung ohne vorherige Einladung
Good Bike, Recommended
I am American child, I much like this electronic bicycle. This bike allows american children and me to super fun! I ride bike to factory all days! Bike is much fast, Xi with friend Sean and Rick ride together! Buy bike right now or not good life. Really good bike you buy recommend.
22. Juni 2022
Bewertung ohne vorherige Einladung
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