Wantable Bewertungen 2 136

Antwort von Wantable

Vor 4 Tagen

Hi Hannah! We’re really sorry to hear how stressful and frustrating this situation has been, especially while you were out of the country. We completely understand how concerning it is to see a charge like that when you were expecting your return to be handled.

We do want to help clarify what may have happened. While we’re always happy to extend return dates when needed, the package does still need to be scanned by USPS for it to be recognized in our system as “in transit.” If it isn’t scanned, the system may automatically process a charge once your returns are overdue, even if a pickup was scheduled but not completed. We understand how frustrating that can be, especially if the pickup didn’t happen as expected.

If the pickup option isn’t reliable in your area, you can also return items by dropping them off at your local post office or nearest USPS drop-off point and requesting a receipt: this helps ensure it’s properly scanned right away.

We also tried to locate your account using your Trustpilot profile, but weren’t able to find a match. We’d really like to look into this further and get it sorted for you. Please consider giving us a call at 855-926-8225 or reaching out via Facebook or Instagram DMs with your account details so we can review everything and assist you directly.

We truly want to help make this right and appreciate you working with us on this.

Antwort von Wantable

Vor 4 Tagen

Hi Chelsea! We’re really sorry to hear how frustrating this experience has been, especially after you made the effort to return everything so quickly. We completely understand why this situation feels upsetting, and we truly want to help get this resolved for you.

First, we wanted to clarify that canceling your subscription doesn’t automatically cancel an order that has already been placed or processed. Orders already in progress would need to be canceled directly with our team, which may be why the shipment still went out. We understand how that can be confusing, and we’re sorry that wasn’t clearer at the time.

We did try to locate your account using the information on your Trustpilot profile just so we could fix everything regarding the item that you were billed for, but unfortunately, we weren’t able to find a match.

To help get this sorted as quickly as possible, we recommend reaching out through another channel. You can give us a call at 855-926-8225 or send us a message via Facebook or Instagram DMs with your account details so we can locate your order right away and review the return and charge.

We really appreciate your patience and the chance to make this right.

Antwort von Wantable

Vor 4 Tagen

Hi Lynda. We’re really sorry for how this experience felt, especially after you were excited to try the service. We completely understand how confusing and frustrating it must have been to have your order canceled without a clear explanation.

In situations like this, our system may attempt a pre-authorization on the card on file before an order is processed. This is a standard step we use to help protect against unauthorized transactions and ensure everything goes smoothly. If the card can’t be successfully pre-authorized, whether due to insufficient funds, card details, or other verification factors, the order may be automatically canceled, and any styling fee is refunded.

We understand that this may not have been clearly communicated, and we’re sorry for the confusion it caused.

We truly appreciate you considering Wantable and giving us a try. In the meantime, we hope you’re able to find a styling service that better fits your needs, and we wish you all the best.

Antwort von Wantable

24. März 2026

Hi there! We’re really sorry this has been such a frustrating experience, especially after giving us another chance. We completely understand how upsetting it is to deal with billing concerns more than once.

It looks like the $25 promo may not have applied when placing the order, which can sometimes happen depending on how the order is processed. When that occurs, our team can step in to review and manually apply any eligible credits. We just want to make sure it’s handled correctly for you.

We also understand your concern about being charged before seeing the credit reflected. Charges are based on what’s confirmed at checkout, but we should still follow through on any promised adjustments, and we’re sorry this hasn’t been resolved yet.

Regarding the missing item, you should never be charged for something you didn’t receive, and we want to make sure that’s properly addressed.

We’d really like to review everything and get this fully sorted for you. Since email has been difficult, please give us a call at 855-926-8225 or DM us on Facebook or Instagram with your order details. We’ll take a closer look and make sure your refund, credits, and missing items are handled properly.

Antwort von Wantable

9. März 2026

Hey Victoria! We’re really sorry to hear about this experience. Finding a hole in a sweater after only wearing it a couple of times, especially when you followed the care instructions, would be disappointing for anyone. We completely understand why that left you feeling frustrated.

We work with many trusted brands and aim to send pieces that customers can enjoy for a long time, so hearing that an item didn’t hold up the way it should is something we take seriously. We’ve shared this with our team so they can review it and ensure it meets our quality standards. We want to make sure we’re sending you clothing that lasts long term, and we truly appreciate you bringing this to our attention.

When concerns like this are escalated, they’re reviewed by a specialized team so we can determine the best resolution. That said, you shouldn’t have been left waiting without an update, and we’re sorry for the delay. Our email team has been working through a higher volume of requests recently, but we know that doesn’t make the wait any easier.

We’d really appreciate the opportunity to look into this further and help make it right. We have located and responded to your email and will look into working on this with you. We’re truly sorry this experience led you to cancel, and appreciate you bringing it to our attention. We hope the solutions we offer will help regain back your confidence with us.

Antwort von Wantable

4. März 2026

Hi Laura! We’re truly sorry for how frustrating this experience has been. Finding a hole in a sweater you were excited to wear, especially after deciding to keep it, is so disappointing. We completely understand why that would feel upsetting.

Our customer service team has been handling a high volume of requests recently, which caused delays in follow-ups. That’s not the level of communication we aim to provide, and we sincerely apologize for the wait.

We did review and resolve your concern, and you should see our updated response in your Instagram DMs. A return label has been provided, and once your returns are processed, your refund will be issued. We’ve also added a store credit to your account as an apology for the inconvenience and delay.

We never want you to feel unheard or disrespected. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right.

Antwort von Wantable

Aktualisiert am 23. Feb. 2026

Hi Mary! We’re truly sorry this has been your experience. We completely understand how frustrating it is to pay for an item, wear it once, and then notice damage, especially when you’ve been waiting weeks for a clear resolution. That’s not the level of follow-through we want you to feel.

When a case is escalated, it’s typically sent to a specialized team for review, but we know that without timely updates, it can feel like nothing is happening. Our email support team has been working through a higher-than-normal volume of requests, which has unfortunately led to longer response times. That said, your concern absolutely deserves attention.

If you’d prefer to return the item, we can certainly help with that. We’d also love to step in directly and review your case to get this resolved as quickly as possible.

Please feel free to give us a call at 855-926-8225 or send us a DM on Facebook or Instagram with your order number and details so we can take over right away. We appreciate your patience and truly want to make this right.

Antwort von Wantable

11. Feb. 2026

Hi Marcia! We’re so sorry this has felt like such a frustrating cycle. Anyone would be upset seeing shipping emails continue after canceling, especially when you were trying to stop it.

Because it’s our busiest season, our email team has been handling a high volume of requests, but we’re happy to clarify what happened and to get this sorted out.

First, if an order is already in styling or fulfillment, it can still ship even after a cancellation request. Once returns are scanned and processed, charges for unkept items are reversed.

In your case, it looks like the post office sent the package without an initial scan, which triggered the billing notice. Since we can see your return is on the way, we’ve taken care of this to stop further notices.

For future returns, we recommend asking for a receipt to confirm the scan. That can be a form of assurance that your returns are taken care of. You can also reach out to your post office or USPS if you didn't receive an activation email.

If you ever need quicker help after emailing us, you can DM us via Facebook or Instagram or call 855-926-8225. Hope this helps!

Antwort von Wantable

11. Feb. 2026

Hi Jane! We’re really sorry this was your experience. We understand how frustrating it must have felt to receive an Edit after canceling and then feel rushed with the return timeline—especially when you’re balancing work and everything else in life. That’s a lot to deal with.

To clarify, if an order has already been processed for styling or shipment, it can still go out even if the membership is canceled afterward. That said, we absolutely want the return process to feel manageable. We do offer due date extensions when needed, and we’re always happy to help adjust timelines if you reach out. Returns can also be scheduled for pick up from your office or home if you are pressed for time.

We’re also sorry the pieces didn’t meet your expectations. Our stylists curate based on quiz responses and preferences, but when we miss the mark, we want the chance to make it right.

If you’re open to it, please send us an email at hello@wantable.com, give us a call at 855-926-8225, or send us a DM via Facebook or Instagram with your order details so we can review what happened and help resolve any remaining concerns.

Antwort von Wantable

2. Feb. 2026

Hi Kylie! We’re really sorry this has been such a frustrating experience, and we understand how upsetting it is to see repeated charge attempts when you’ve already sent your returns back. That’s understandably stressful, and we’re sorry it’s caused you to feel this way.

We reviewed your order, and while we did receive your returns, the items that were getting charged to you don't seem to be in the Edit when it arrived. That's the reason why you were being charged for the items. That said, we absolutely want to make sure you’re not charged incorrectly.

We also appreciate your feedback about the free gift. While it’s intended as a small thank-you, we understand it didn’t meet your expectations, and your comments will be shared with our team. We also want to remind you that for future Edits that may include a gift, it's free with a purchase, so if you're not keeping an item, make sure to send it back so that you won't be charged for it. In this case, we're making an exception for you.

With all this said, we have made this right, and you will not be billed for any of those items that likely got lost in transit. Please always know we take your sentiments seriously and want to provide you with the best experience possible. Please email us at hello@wantable.com or give us a call at 855-926-8225 if you have further concerns or questions!

Antwort von Wantable

Aktualisiert am 2. Feb. 2026

Hi Carla! We’re truly sorry to hear how stressful and upsetting this experience has been, and we understand why you feel frustrated and hurt by what happened. Issues involving unexpected charges, bank impacts, and collections are incredibly serious, and we never want any customer to feel misled or unsafe when working with us.

We do offer payment arrangements to help make purchases more manageable, and when those are set up correctly, our goal is always to honor them. If payments were attempted in full while an arrangement was still being reviewed or adjusted, we understand how alarming that would be.

We’re genuinely sorry for the stress this caused, and for the financial impact you experienced. Our customer service team is dealing with a high volume of requests right now and is doing its best to address everyone's concerns. While we can’t speak to credit reporting decisions made by banks or collection agencies, we do take feedback like this seriously and review cases like yours internally to improve how we communicate and handle billing concerns moving forward.

If you’re open to it, we would still like the opportunity to review your account in detail and clarify what occurred, even if only to provide transparency and closure.

You’re welcome to reach out via email at hello@wantable.com or give us a call at 855-926-8225 with your account information so a senior team member can take a closer look. Our phone lines are open Monday - Friday 7am to 9pm CT, Saturday and Sunday 9am to 6pm CT. You may also consider sending us a DM via Facebook or Instagram.

We regret that this experience led to such a negative outcome for you, and we appreciate you sharing your story so we can make this right.

Antwort von Wantable

2. Feb. 2026

Hi Ace! We’re truly sorry this was your experience and understand why you’re upset. Receiving a damaged package and discovering an item was missing is frustrating enough, and being charged for something you never received only adds to that stress. We appreciate you noting the issue during checkout, and we’re sorry it didn’t feel properly addressed at the time.

When items are reported missing, our team does review the situation with both our warehouse and the carrier to ensure everything is accounted for. If a charge was applied incorrectly, that’s not what we want, and we regret that this wasn’t resolved in a way that gave you confidence in our process.

We also understand your disappointment with the quality and pricing. We partner with established brands that set their own prices based on materials and craftsmanship, but we know expectations can differ, and your feedback is heard.

If you’re willing, we’d like to take another look at this and ensure the missing item charge is handled correctly. Please feel free to reach out via email at hello@wantable.com or give us a call at 855-926-8225 with your order details so we can assist further. Our phone lines are open Monday - Friday 7am to 9pm CT, Saturday and Sunday 9am to 6pm CT.

You may also send us a DM on Facebook or Instagram. We’re genuinely sorry this experience led you to feel this way and we hope to get this resolved for you as soon as possible!