Wardrobe Direct Bewertungen 

It's worth knowing as other reviews have said; wardrobe direct take these reviews REALLY seriously. They also tried to call me the day I posted this review then they complained about this review, Trustpilot saw fit to post it. Thank you TP. THEN they just asked for more information from me, it's weeks later, through Trustpilot. They clearly spend a lot of time attempting to look good. Their ways in this world - needs avoiding. I just wanted a wardrobe. My review stands as it was:

Terrible customer service. After writing clearly that I could not accept a ground floor delivery - it took 13 emails back and forth to gain reassurance my wardrobe would be delivered to my basement door. They then called at 1pm on delivery day (a Saturday) stating they "do not have delivery drivers every Saturday" no apology and quite a rude attitude frankly, towards majorly inconveniencing me. They'd had a week to sort this date out. They then LIED. Stating that I had been called on the Friday - there was not one communication on that Friday. Do they forget that EVERYTHING is recorded. After requesting a delivery next Tuesday, it took another 6 emails back and forth -they seem not to read the clearly concisely written emails requesting next Tuesday. Very strange and frustrating - CANCELLED my order. They are unprofessional time wasters. It's like the unnamed sales team is a 10 year old.
AVOID is my advice.

Delivered and assembled as scheduled.
Very nice wardrobe. Exactly as described.
Smart and sturdy.
My only suggestion would be better communication from the company between the point of order submission and delivery and installation. We were left without updates for some time and had to request.

Hi Simon,
As I've said twice now that no one had to level anything, they just had to call me and I was going to put the bit of wood on the floor!

I made the mistake of ordering a wardrobe, with assembly, from this company. After a month it hadn't arrived. I complained via their site, but was ignored. After, writing by recorded mail, demanding a refund, I got a rude email from them, but a polite phone call from someone who said he was the manager. I was persuaded to give them another chance. Big mistake! The fitters arrived on time, but my wardrobe hadn't been loaded on their van. So, after two months, no wardrobe. These items are big, you have to move all your furniture, even light bulbs, to make room for installation. Days off work too. I want a full refund!

I disliked the driver very rude, boxes had footprints on it while I paid for £50 special delivery, but I really like the wardrobe stunning

Very good product and assembled by specialist.

Really quick to take my money
Not so quick to deliver wardrobe and even slower to respond to the problem once delivered

Good quality wardrobe. Instructions were clear, spent some time marking up which piece was which and got it built in about 3 hrs.

Great response to an email on a Sunday from Wardrobe Direct Aftersales service, following minor frustration with Live Chat.

The wardrobe was delivered within the time frame their website stated (although I had to chase them for an update, so that could be improved). It took 2-3 people to build/ install the wardrobe, but it only took about half a day to do and the instructions were easy to follow. The wardrobe is a really good size, and I really like it. My only niggle is that one of the side walls pops out a little bit at the top if we close one of the the sliding doors with a push, so we have to make sure the we close that for gently. My husband says that will be easy to fix though with wood glue/a bracket on the inside.

website easy to negotiate and placing the order trouble free

Wardrobe we ordered I think its very good price to quality, order processed very quickly, even state it takes 4-5 weeks to deliver, we received delivery comfirmation after 5 days, assembly of wardrobe it's easy, did it by myself only, on the manual stated 3 people need, i'am handyman for work so that's maybe help, oweral all perfect, wardrobe it's beautiful, thank you very much.

Looks good company easy to order hope products are worthy of purchasing.

Great service and well made wardrobe.

The wardrobes are of really good quality. We were so pleased we bought 2. The delivery guys were great and they arrived on time. I would highly recommend this product.

Awful customer service, as stated in some other reviews regarding wardrobe direct they just seem to ignore you.
I ordered a wardrobe door almost three months ago now and still have not received it. I emailed multiple times and tried communicating via their online chat however it was just ignored. I later received an email apologising and they said they would get back to me but I didn’t hear anything. I of course emailed again and received only a sorry about that apology and said I will not be getting any money back.
I will never be using this company again.

Awful customer service , damaged goods delivered and assembled, refusal to collect or refund… cowboys

I’ve had contacted Wardrobe Direct over 3 times via email regarding a fault with the wardrobe doors, I’ve filled out a warranty form online and tried to call numerous times (mailbox is full on the answer phone) and nobody answers on the number I’ve called now resorting to trying to get in touch through here. Please can someone get back to me?

We are still waiting for a drawer slider and the wardrobe was very badly assembled

Wow, too some time to get things right with my order and now it has been placed I am counting down the days to getting some professionally made wardrobes to replace my old catalogue ones that have seen better days. Oh I am so excited and I just can not hide it !!