I bought a spa through Currys, and it arrived with an incorrect panel. I contacted Currys for a resolution, but common sense could not prevail; although I was talking to a human, it was very mu... Mehr ansehen
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Das sagen Bewerter
I don’t know if we just received a faulty spa but it has been a complete disappointment from the moment we unboxed it. Faulty controller, replaced it. Filter system does not work. Heat pump Ron’s cons... Mehr ansehen
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We bought a Garda 4 person hot tub, ordered on Friday morning and paid for next day delivery, it arrived on time!! Took a little longer than 20 minutes to build but was quite easy following the inst... Mehr ansehen
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Excellent service! I needed this part to get my hot tub back up and running, and the order was handled promptly and professionally. Elizabeth was so helpful in making sure everything went smoothly. Hi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Wave Spas
Vom Unternehmen geschrieben
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Kontaktinformationen
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, Vereinigtes Königreich
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4,2
Gut
7206 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Elizabeth is wonderful
Elizabeth is wonderful. She listened to me and made me feel cared for. And she also resolved my issues.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely 5-star review! We’re really happy to hear that Elizabeth took such great care of you and made you feel heard and supported while resolving your issues.
She’ll be absolutely delighted to know her help made a difference to your experience.
We truly appreciate you taking the time to share your feedback.
Wave responded quickly to my delivery…
Wave responded quickly to my delivery problem, Elizabeth was particularly helpful in resolving the issue. Wave dispatched the order very quickly, unfortunately the delivery company where not as quick.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that our team responded quickly and helped resolve your delivery issue, and that Elizabeth was especially helpful throughout.
We’re also glad we could get your order dispatched promptly for you. We really appreciate you taking the time to share your experience with us.
Hi I have been in liaison with wave spa…
Hi I have been in liaison with wave spa following an issue with my heater unit stopping working, they have been very helpful and we have tried various methods to re set it.
These did not work but wave have arranged to have the unit collected and returned to them to carry out further tests and rectification
Milly in customer services has been brilliant throughout, even responding to emails over the weekend ( which I did not expect)
I look forward to the return of my heater unit
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear that our team has been able to support you throughout the issue with your heater unit and work through different solutions with you.
It’s great to know Milly has been especially helpful and responsive, even over the weekend, and we’ll be sure to pass your kind words on to her.
We truly appreciate you taking the time to share your experience and your patience while everything is being taken care of.
Problem solving
Elizabeth helped me with a problem and got it resolved extremely fast
Quick to help try with problem solving and now my hot tub is absolutely amazing and just in time for the sunny days to come thank u wave global ☺️
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that Elizabeth was able to help resolve your issue so quickly and that everything is now working perfectly with your hot tub.
It’s great to know you’re enjoying it just in time for the sunny days ahead—we really appreciate you taking the time to share your experience.
Great service
I was quite stressed as we had been sent 2 different sizes for our spa. Antria was helpful and patient and sorted everything out for me - very quickly. I am looking forward to enjoying our spa. Would def recommend
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Antria was able to help you so quickly and patiently get everything sorted out for your spa.
It’s great to know the issue was resolved and you can now look forward to enjoying your spa—just what we love to hear!
We truly appreciate your recommendation and you taking the time to share your experience.
Elizabeth was extremely helpful &…
Elizabeth was extremely helpful & efficient.
She helped me straight away when I got in touch regarding the warranty set up for our Wave Hot Tub
Thank you
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear that Elizabeth was so helpful and efficient in getting your warranty set up quickly for your Wave Hot Tub.
She’ll be delighted to know she was able to help you straight away.
We truly appreciate you taking the time to share your experience.
The five stars review is really for…
The five stars review is really for Elizabeth who is currently helping to resolve my issue of a new unused hot tub that needs repair. My experience with the product so far hasn't been great though, but things happen and the important thing is how issues are dealt with.
Elizabeth has been responsive to my emails, friendly and proactive in trying to fix the problem, which is appreciated.
Thank you.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your 5-star review and for sharing your experience. We’re really pleased to hear that Elizabeth has been responsive, friendly, and proactive in supporting you and working to resolve the issue with your hot tub.
We truly appreciate your patience while this is being addressed, and it’s great to know you feel supported throughout the process. We’ll be sure to pass your kind words on to Elizabeth.
Thank you again for taking the time to leave your feedback.
Purchased the wave spa Tahoe rigid foam…
Purchased the wave spa Tahoe rigid foam hot tub 1/15/26 along with the energy bundle and couldn’t be happier . Hot tub retains hot even during one of the coldest winters we’ve had in years in New York. To help retain heat and keep spa out of the elements I enclosed it in a 10x 9 ft “bubble tent” from Vevor. Keeps unit dry and helps retains the heat even better during these cold winter months.
14. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re really pleased to hear you’re so happy with your Tahoe rigid foam hot tub and energy bundle, especially with how well it’s holding heat even through such cold winter weather.
It’s great to know the additional setup with your enclosure is working so well to help protect and retain heat—that’s fantastic feedback and really useful for others too!
We truly appreciate you taking the time to share your experience.
Superb Garda 6 person hot tub
Superb Garda 6 person hot tub. We've had for 2 years now and only just got around to the review. Can't recommend highly enough. Great after sales service with any queries and on the rare occasion we've had any problems. Everything sorted quickly and the kids love it. Brings the whole family together. No screen time, just lots of conversation and fun, day or day, summer or in winter snow!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear you’ve been enjoying your Garda 6-person hot tub for the past two years and that it’s become such a big part of family life.
It’s wonderful to know the whole family is getting so much joy from it, bringing everyone together for fun and relaxation all year round. We’re also really pleased to hear our after-sales team has been able to help quickly whenever needed.
We truly appreciate you taking the time to share your experience and your kind recommendation.
Wave Spa customer service with David Grieveson
So I bought the six man wave spa and I have loved it from day one till the other day on a hot day. I went outside and the inner liner became a little brittle and started flaking. I contacted Wave Spa and spoke to David Grieveson and he instantly without question replaced my inner liner! talk about great customer service A+ to them and as far as this, Wave Spa, I would buy and refer my friends to this company over and over again thanks again, David
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear how much you’ve loved your Wave Spa from day one and that David was able to assist you so quickly and smoothly.
It’s wonderful to know you received such prompt support and that everything was taken care of to your satisfaction. We’ll be sure to pass your kind words on to David—he’ll be thrilled!
We really appreciate your recommendation and your support of Wave Spa.
Antria Rules!
Antria Rules!
I had a shipping enquiry for some parts for my hot tub and Antria had it fiugured out for me same day.
GREAT customer service over there at Wave Spas. Four thumbs up!!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that Antria was able to help you quickly and sort everything out the same day.
It’s wonderful to know you had such a positive experience with our customer service team, and we’ll be sure to pass your kind words on to her.
We really appreciate your support and your fun “four thumbs up”!
A nightmare of a company. AVOID!!!!!!
Ordered my spa on a Friday and it arrived on the Wednesday. After a couple of hours of trying to assemble it was clear that parts were missing. I reached out to customer services immediately. They said my order was split over 2 deliveries and the rest would be delivered by the Friday. But they would keep me up to date. It’s now the following Thursday and I still have no complete delivery. The customer service has been nothing short of shocking. I have been lied to twice about the rest of the order being dispatched when it hasn’t. Not once has customer service provided an update without me having to chase them first. No tracking number have been made available during the whole process. It has got to the point where I have had to contact my financial provider to initiate a charge back.
The last email I got from wave spa, 2 days after they assured me the missing parts were dispatched, was a request for me to confirm what was missing!! Again I had to contact wave spa first , before they asked me to confirm.
One of the most stressful purchases I have ever made and this nightmare is still it over. I have requested that my issues are escalated to director level, but I very suspect that customer service are gate keeping this from escalation
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for taking the time to share your feedback.
We’re really glad we’ve now been able to resolve the issue with the missing parts and that you are enjoying your spa as intended. We appreciate your patience while we worked through everything and got the situation fully sorted for you.
As recently promised, we’ll continue to keep you updated and will be in touch shortly with further confirmation and any relevant next steps.
Thank you again for giving us the opportunity to put things right.
Spa is very good BUT....
My Spa arrived in a timely manner BUT missing both the inflatable lid and top cover!! Cover was sorted by Elizabeth almost immediatley, however the inflatable lid (which helps keep the heat in) took weeks to arrive - and when it did looks like it has a leak somewhere now.
Whilst waiting for the cover to arrive, I also had to fix a leak on the filter pipe - to me looked like 2 circlips were missing, so I sorted this and all is now leak free!
Even though these issues are now resolved and I received a partial refund and spare filters for the trouble, I feel as though I should not have to go through this experience at all. The customer support was spot-on but I feel also held-back by poor/lack of components/supply chain issues.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for taking the time to share your 5-star review. We’re really pleased to hear that Elizabeth was able to support you quickly and get everything resolved, and that your spa is now up and running as it should be.
It’s great to know you’re enjoying the product and that the customer service team was there to help when needed. We really appreciate your patience and your kind words about the support you received throughout your experience.
Thank you again for your feedback and for choosing Wave Spa.
First class customer service
Wow! What amazing customer service at Wave. David responded almost immediately to my queries, even in the evening or at the weekend. He quickly found a solution to the problem and is always a pleasure to talk to. Thank you David
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear about your experience with David and that he was able to respond so quickly and help find a solution for you.
It’s great to know you felt well supported throughout, even outside of usual hours, and we’ll be sure to pass your kind words on to him.
We really appreciate you taking the time to share your feedback!
Very helpful
Elizabeth was very responsive and helpful.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your lovely feedback! We’re so pleased to hear you found the service helpful and that Elizabeth made such a positive impression. We’ll be sure to pass on your kind words it will mean a lot!
Kind regards,
The Wave Team
I have found Wave Support to be prompt…
I have found Wave Support to be prompt and professional assisting me with some issues that are now corrected. Overall, I like the Wave set up as it is modular and it is easy to replace a part without replacing the whole hot tub, unlike soft tub, which has zero customer service.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your great feedback! We’re delighted to hear you’ve found Wave Support to be prompt and professional, and that you’re enjoying the flexibility of the Wave setup. It’s wonderful to know the modular design has made a positive difference to your experience.
Kind regards,
The Wave Team
Quick replies from Elizabeth
Quick replies from Elizabeth, and very good instructions.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your kind feedback! We’re so pleased to hear that Elizabeth’s quick responses and clear instructions made for a great experience. We’ll be sure to pass on your lovely comments to her.
Kind regards,
The Wave Team
I asked for an update on my order
I asked for an update on my order, Antria was quick to respond, reassuring me that my order would arrive on time.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your lovely feedback! We’re so pleased to hear that Antria provided a quick and reassuring response. It’s great to know you had a positive experience with our team.
Kind regards,
The Wave Team
Forget expensive Airbnb
Forget expensive Airbnb! The energy bundle is a game changer. I’m excited about it, just need the sun to behave and never leave!
Setup was easy and quick. Everything needed is in the box, and instructions make sense. It heats faster than expected and stays hot with the cover, maintaining temperature well.
It's big! I got the 6 person model, and it fits comfortably. The bubbles are powerful and relaxing (surprised actually).
I’m ready for summer. Perfect for garden drinks and better than pricey weekend getaways for a hot tub. Great value and the best garden buy. Highly recommend! 👍
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for such an amazing review! We’re thrilled to hear how much you’re enjoying your energy bundle and that the setup, performance, and overall experience have exceeded your expectations. It’s great to know it’s already becoming a highlight for relaxing and socialising — just what it’s all about!
Kind regards,
The Wave Team
Great service from Antria even if the product doesn't seem to last
My Wave spa is great and the kids especially love it. Unfortunately the liner kept deflating after six months but Antria was great at sorting the issue out for us!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Wave Spas
Thank you for your wonderful feedback! We’re so pleased to hear that Antria provided great support and that your Wave Spa is bringing so much enjoyment to the family.
Kind regards,
The Wave Team
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