First time user, really can't complain.
Pretty seamless. This is sort of a blanket statement regarding both of my orders (one of Mutsumi, the other of Tomori). For the latter even, I even got a signed sticky note and a penguin bandaid, small as it is it was pretty nice given how those are things fitting for her character.
Delivery was fast for both, especially Mutsumi, and good price for something shipped all the way here, because in other places I'd be paying ripoff prices, but these were pretty reasonable, since I did want some merch of this recent new favourite series of mine, but I'm also living payday to payday so I've always gotta be budget-conscious, so that helped too.
That's really the extent of it, plushies are both really soft and well designed, goodsmile are great and I might consider getting a couple more if I can afford it.