Same day call out which was much appreciated. Kameron polite and thoughtful and remained cheerful even when problem turned out to be very minor. Explained everything clearly and was reassuring. Left e... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We've been using Western Fuel for 5 years now and are very happy. I regularly do a price comparison when ordering and they are always the best price. The service is very reliable and the drivers alw... Mehr ansehen
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Mehr ansehen
Unternehmen hat geantwortet
What a shame. Having checked prices on Jan 4th, my neighbours and I, three customers, were about to place orders (which means the vehicle only travels from depot to village once, a 68 mile round trip)... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Kontaktinformationen
197 Bristol Road, TA6 4BJ, Bridgwater, Vereinigtes Königreich
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Hervorragend
1465 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Superb
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details with no idea of cost! They were also 10p per litre cheaper than Boiler Juice with a faster delivery date. I will definitely be ordering from them again.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon Becky,
Thank you very much for your kind review! We aim to be as transparent as possible with our customers regarding price and are pleased you appreciate this. We are delighted that you will be ordering with us again and look forward to your next delivery!
Have a lovely day! - JW
Delivery in spite of the market turmoil…
Delivery in spite of the market turmoil was at the price quoted at the time of ordering.
Thank you - 😊
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon,
Thank you for your kind review!
We aim to be transparent with our customers so are honouring the prices we quote at the time of ordering. We are pleased you appreciate this.
Have a great day! - JW
Highly recommended
So very good to have such a good supplier at all times, but especially in these uncertain times. Delivery in good time, at the price quoted when ordered. Highly recommended.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Morning,
Thank you for your lovely review!
We are pleased you were impressed with our timeliness and transparency regarding prices. Thank you for your continued support and for recommending us.
Have an excellent day! - JW
Thank you for the recent order…
Thank you for the recent order delivered in good time and at the quoted price. Good communication throughout as always. Have been a customer for many years.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon,
Thank you for your lovely review!
We are glad you were impressed with our communication, timeliness and transparency regarding the price. Thank you for your continued support. We look for ward to your next delivery.
Have a great day! - JW
Western Fuel is the best!
Reliable, easy ordering process, delivery as described. We've ordered from Western Fuel but via a third party- after encountering many issues with the company (deliberately cancelling orders, poor customer services, lack of care) I decided to order from Western Fuel direct- it was so easy and actually much cheaper. Highly recommend using this supplier for all your oil needs.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you found our ordering process easy and that your delivery met expectations. It’s especially great to know that ordering directly with us made things simpler and more cost-effective for you.
We truly appreciate your recommendation and your support—it means a lot to the whole team. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Thanks again for choosing Western Fuel! - TJ
Price quoted honoured
Western Fuel delivered fuel within time period agreed,,2 wks after placing order and paying for it . Western Fuel honoured order price. Day of delivery price on website 40% increase because of the Iran conflict. Thank you !.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you so much for taking the time to leave this feedback — we really appreciate it!
We’re glad to hear that your fuel was delivered within the agreed timeframe and that we were able to honour the price you originally paid. At times, external market events — such as ongoing global tensions impacting energy prices — can lead to rapid increases in costs across the industry, which may be reflected in live prices on our website after orders are placed.
It’s great to know that this didn’t affect your experience with us, and that you felt well informed throughout the process. Your thanks means a lot to the team, and we’re delighted we could support you when you needed us.
Thank you again for choosing Western Fuel! - TJ
Exceptional service in exceptional times
I ordered oil on 3/3/26 with a delivery date of 12/3 at 70p per litre. Hearing companies were refunding customers and then charging higher prices I was concerned when my delivery date was changed to a blank - however, next day the delivery date was showing as 14/3 and my order was delivered, at the original price and I received an email to update all customers on the situation. I am absolutely bowled over by the amazing service provided by Western Fuel at these times and in these circumstances. Thank you so much for keeping me in heating and cooking.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you so much for your wonderful review!
We completely understand how concerning it can be when delivery dates shift, especially during these challenging times in the energy market. We’re thrilled to hear that your order was delivered on time and at the original price, and that our updates helped keep you informed throughout the process.
Your kind words mean a lot to the team — knowing that we could keep you heating and cooking comfortably makes all our efforts worthwhile. Thank you for trusting Western Fuel, and we look forward to continuing to serve you whenever you need us. - TJ
Western Fuel ... the best
Western Fuel .... full marks for keeping the oil flowing to your customers. I placed my order and kept my fingers crossed, but you delivered as planned at the price quoted. Thank you SO much. Highly recommended company, hence 5 big stars 👍👍👍
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you so much for your fantastic review! It’s wonderful to hear that your delivery went smoothly and at the price quoted — keeping the oil flowing for our customers is always our top priority.
We really appreciate your recommendation and your 5 big stars… it’s a shame Trustpilot doesn’t give an option to make it a 6-star review! 😄
Thanks again for choosing Western Fuel — we’re always here when you need us. - TJ
No Drama!
The current oil crisis caught me with an almost empty tank, 1 week left! As my order slot drew nearer with headline news worsening by the hour I expected the worst! Or at best a 5 day delay. BUT Western Fuel confirmed my delivery the evening before and delivered on the day. No fuss, no problem, GREAT service!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you so much for your kind words!
We completely understand how stressful it can be when your tank is running low, especially with all the news around the current oil situation. We’re delighted that we could confirm your delivery promptly and get your order to you on time — no fuss, no drama!
Your feedback means a lot to the team, and we’re thrilled that you had a great experience with Western Fuel. Thanks again for choosing us! - TJ
Ordered some heating oil
Ordered some heating oil. There are reports of companies cancelling orders and them trying to charge at a new, higher rate. This did not happen through Western - good people.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you for taking the time to leave us such a positive review. We’re really pleased to hear that your experience ordering heating oil with Western Fuel went smoothly.
We understand there have been reports of orders being cancelled elsewhere and prices being increased, so it’s great to know you felt confident with our service and price. We always aim to be transparent and honour the price agreed at the time of ordering.
Your kind words about our team mean a lot — we’ll be sure to pass them on.
Thanks again for choosing Western! - TJ
Heating fuel at agreed price!
We have just had a fuel delivery, postponed because of driver absence but the price per litre remained the same when it could have easier been increased! So well done Western fuels, great service and customer care as always.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you for your kind review.
We really appreciate you taking the time to share your experience. While we’re sorry the delivery had to be postponed due to driver absence, we’re pleased we could still honour the agreed price and get your fuel to you as soon as possible.
Providing reliable service and looking after our customers is very important to us, so it’s great to hear that this came across. Your continued support means a lot to the team.
Many thanks again for your feedback, and we look forward to delivering to you again in the future. - TJ
Western fuel are an excellent local…
Western fuel are an excellent local company who have supplied the local area in Somerset at excellent prices for many years. Just prior to the present war in the Middle East we placed an order for heating oil that has just been delivered. It would appear from the news that some companies are profiting from the huge increase in the cost per barrel of oil and cancelling contracts. Western held their quoted price for which we are extremely grateful.Great service from a local company who understand how important it is to have a loyal customer base. They repay this by great service at a very fair price. Well done Western Fuel.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Thank you very much for taking the time to leave such a thoughtful review. We really appreciate your kind words and your support.
As a local business, looking after our customers and honoring the prices we quote is extremely important to us. We always aim to provide a fair, reliable service and to treat our customers the way we would expect to be treated ourselves.
Your feedback means a lot to the whole team at Western Fuel, and we’re very grateful for your continued support.
Thank you again for choosing Western Fuel. - TJ
Excellent service as always
Kept informed about arrival time, which is very helpful. Matt was so professional and courteous. Everything done with great and friendly efficiency.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Morning,
Thank you so much for your great review!
We’re really pleased to hear that you found the arrival time updates helpful and that Matt provided such professional and courteous service. I’ll be sure to pass your lovely feedback on to him.
We truly appreciate your continued support and look forward to helping you again in the future!
Have a great Week - TJ
You have moved the price from 54p to…
You have moved the price from 54p to over 90p - / litre - incredible.... Rip off Britain.
Bye Bye
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good morning,
Thank you for your message.
We completely understand how frustrating price increases can be, particularly when the change is as significant as it has been in a short space of time. To put it in real perspective we have had increases of over 41ppl over the past 3 days with no idea if the market will rise further, settle or fall. Please be assured that we are working incredibly hard during what is currently a period of peak demand with massive uncertainty, driven by the situation in Iran and the resulting pressures on global supply. Our priority throughout this time will be to ensure that every order we commit to including those priced last week are completed as agreed.
We can only offer prices based on the rates at which we are able to secure supply. These costs have risen sharply, and unfortunately that is reflected in the pricing. It’s worth noting that at the time of your original quote, our price was, as you mentioned, well below £1 per litre, while many other suppliers were already significantly above this level or not quoting at all. We have also taken care not to overcommit on orders at unsustainable prices, as some suppliers have done, which may ultimately result in non-delivery for their customers when we are looking at a potential dip in temperatures over the coming weeks.
If you’re not comfortable with the current price, we completely respect that decision. Our honest advice would be to wait and monitor the market until you feel the price is at a level you’re happy with.
We value your business and hope we can support you again when the timing and pricing feel right for you. - JW
Quick and professional.
The fact that i did not have o wait for days.
Kameron was very professional and patient when working and had the problem sorted quickly.
Will now use firm to do annual servicing.
PM.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Morning,
Thank you very much for your kind review.
We are delighted that you were impressed with Kameron's service and promptness. It's great to see that you will now be using us for your servicing! We look forward to next time.
Have a great day! - JW
Swift response to our distress call…
Swift response to our distress call concerning our leaking oil tank. Their excellent engineer Kameron was friendly and professional, and managed to sort the issue for us.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon,
Thank you very much for your kind review! We are pleased you were impressed with Kameron's service! I have passed your lovely feedback onto management, who will pass it on to Kameron.
Have an excellent weekend! - JW
Six stars if I could.
I would just like to thank Western Fuel for doing a fantastic job. I had a new base and oil tank installed which took 3 days. The team of Noah, Dan, Mino and Harry were superb and worked so tidy. They suggested about changing the tank and moving the base so that it conformed to building regs. This saved me money and looks so much better so thank you again. If you want a professional company and at competitive rates give them a call. I lost £1150 by someone who did a really bad job but Western Fuel have sorted it out. I get my oil and they do my boiler service and I will not be going anywhere else.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon,
Thank you for your lovely review. We are delighted that you were pleased with our tank team and that their suggestion saved you some money! I have passed your kind words onto the management team, who will pass it on to Noah, Dan, Mino and Harry. We look forward to the next time we serve you.
Have a lovely day! - JW
First class
Very helpful, friendly office staff, cheerful, efficient delivery driver, speedy service and the best price I could find anywhere. I would thoroughly recommend this company.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Afternoon Viv,
Thank you very much for your lovely review. We are delighted that you were happy with our office staff and delivery driver. We always aim to offer competitive rates for our customers, so we are pleased you were impressed with our price. Thank you for recommending us. We hope to deliver to you again!
Have a lovely day! - JW
Poor administration and customer service
Paid online for my oil delivery in Dec 2025 then by phone separately paid for a tank sponge, which I was assured would be on the delivery vehicle. It was not. Then in Jan 2026 I received a reminder and final warning for payment of the oil. I told them they had made a mistake and asked when was my tank sponge going to be delivered and fitted. No reply so I had to call. Then I was sent an email stating tank sponge delivery was imminent - only received about an hour notice. When once again it didn't arrive I called again to be told the delivery had been cancelled, the reason was unknown to the agent. I had not been notified. Hard to believe the good reviews elsewhere as my experience has been extremely poor admin and customer service with no apology offered for their accusation/final warning of non payment.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good morning,
We are very sorry for the frustration caused by your recent experience and fully acknowledge that our admin and communication fell short on this occasion, and I am very sorry for the inconvenience this has caused.
We’re sorry for the incorrect reminders regarding payment for your December oil delivery. This should not have happened, and I understand how disappointing it must have been to receive this after you had already paid in full.
With regard to the tank sponge, this was an unfortunate oversight. Our lorries can only carry a limited number of tank sponges and additives due to space restrictions on the tanker, and during a particularly busy period the vehicle attending your delivery had not been restocked. This should have been identified and communicated to you clearly at the time.
Tank sponges are an excellent tool for reducing condensation build-up within oil tanks. Over time, excess condensation can lead to water contamination, which may cause issues with boiler performance and reliability, so we fully appreciate why you were keen to have this fitted promptly.
Thank you for bringing these matters to our attention. Your feedback is taken seriously, and we will be reviewing our processes to prevent a repeat of this situation. Please be assured that we are keen to resolve this properly and restore your confidence in our service. -JW
Be very cautious!
Ordered oil in December, a failed delivery due to access which was promptly resolved. Then they just didnt turn up, days they said they would deliver then didnt even attempt this which went on for a month. On days we were told that the delivery was due we were at home and waiting for this to happen, ensuring there would be no issued, only to be notified that they would not deliver to my property leaving me low on oil and having to arrange an emergency delivery at a much higher cost. Extremely poor service.
I would like to add to my review as the reply is incorrect. There was only one incident of you being unable to deliver and evidence has only been provided for that time. Every time I was advised that a redelivery was due, I was vigilliant with access, I was always at home and my office overlooks my garden and I saw noone enter my garden, I had no knock on my door. My original order was on 17th December and now I am dangerously low on oil, I dare not turn on my heating as I work from home I am freezing.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Western Fuel
Good Morning,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify what happened.
The delays were not due to any unwillingness to deliver, but arose from issues involving the third-party company the order was placed through, which will lead to delays in communication. The initial delivery attempt was unsuccessful because access to the property was blocked. Following this, we were unable to reattempt delivery until authorisation was provided, as approval is required before a further attempt can be made. This unfortunately caused additional delays outside of our direct control.
When a second attempt was arranged, the driver had to abort the delivery on site due to obstructions in the garden, specifically dog mess that prevented the safe pulling of the delivery hose. For safety and hygiene reasons, the driver was unable to proceed under those conditions.
We fully understand how stressful it is to be low on oil, particularly during the winter months, and we regret that the situation resulted in the need to arrange an emergency delivery elsewhere. We strive to provide a reliable service and are sorry that, in this case, a combination of access issues, safety concerns, and third-party processes led to a poor experience.
For urgent or potentially problematic deliveries, we would always recommend dealing directly with us, as this allows you to speak directly with the team arranging your delivery and helps issues to be resolved more quickly. - JW
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.