For a complete newbie into this side of things, Wild Secrets was an eye opener! There were so many things to choose from and such a variety of price points. I got a good little haul and let’s just say... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Roses are red, Violets are blue, I bought a Satisfyer Pro 2+, And forgot about you. A masterpiece of modern engineering wrapped in silicone elegance. Efficient, effective, and far more relia... Mehr ansehen
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I'm very happy with the anal plug set I got from wild secrets. I wanted to explore anal with butt plugs and wanted something beginner friendly. I came across this set while scrolling through my optio... Mehr ansehen
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Purchasing lube can be a bit of a slippery slope. If you get it wrong you can end up in a sticky mess. However Wild Secrets makes the process slick and smooth with great product descriptions and helpf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 1993, we have been the leaders in the Australian sex toy and lingerie market for over two decades. Our exceptional customer service, same day shipping, discreet delivery, best price guarantee, extensive product range and easy-to-use website have brought joy, satisfaction, fun and enjoyment to over a million customers – and counting.
Kontaktinformationen
1 Stafford St, 3067, Abbotsford, Australien
- 1300 651 561
- support@wildsecrets.com.au
- wildsecrets.com.au
4,6
Hervorragend
555 Bewertungen
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Das haben sich andere Leute angesehen
Insulted honest attempts to fix a mistake
Bought a product and opened it, didn’t use but went to put it away and realised we already had one still in its box from 20 months ago (we’ve bought a lot of toys). Initiated a return but as it was opened this was denied. Contacted them to request return of the unopened one which was denied despite being the same product of a different colour. They told us the previous order didn’t exist (it was only 2 orders back?) -no apology given when shown that was wrong. We Could have just swapped the new and old and sent it back but we did the honest thing and let them know. Asked them for a solution since they denied all three of ours and they essentially insulted our efforts and pushed the 90day policy like a power trip. Long Time Customers no longer.
The response from Wild Secrets is entirely predictable and corporate. No apology for insult and mistakes made. I encourage everybody to fight back against the business. Their return options are designed to result in a policy denial. You have to customise return requests through an entirely different link to instigate a request for defective items. I’d like to point out that no, they are not going to be able to tell undamaged packaging has been opened carefully, the insinuation is to discourage readers to do the same. For a huge business like this the profit gouging is deplorable.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Tahali,
Thank you for your feedback. We’re sorry to hear you're disappointed, but we would like to clarify a few key points regarding your return request.
Firstly, as clearly outlined in our Returns Policy, change-of-mind returns are not accepted on adult products due to strict health and hygiene regulations — regardless of whether the item has been opened or not. This policy is in place to protect all of our customers.
Regarding the items in question:
- The most recent item was purchased in December 2024, which is outside of our standard returns window, even for items eligible under change-of-mind (which this category is not).
- The second product you referred to — which was still sealed — was purchased in 2023 and is an colour we no longer carry meaning the acceptance of the return would come at a loss to us as it couldn't be resold.
In terms of locating the order history, our team initially had difficulty identifying the previous purchase because it was referenced by the colour— and the colour mentioned did not match what was in your order history. Once the correct details were provided, your previous order was located.
While you mentioned that you could have “just swapped the products” before returning one, we must clarify that all returns are carefully inspected, and such actions could be identified — further reinforcing why our return policies must be upheld consistently.
We understand your frustration and genuinely appreciate your past support. However, our team has followed our policies correctly and communicated professionally throughout the interaction.
If you have any further questions or concerns, we’re happy to clarify — but our position on this matter remains in line with our published policy.
-- Amelia
EDIT - We note that you have amended your review.
We are genuinely unsure where you feel you have been insulted.
However, suggesting that our team is incapable of identifying whether a product has been opened, resealed, or is a completely different item is not only inaccurate but unfairly disparaging to staff who are trained in these processes.
Our return policy is clearly outlined on our website and available to all customers before purchasing. Given the nature of our products—items designed for intimate use—it is standard and necessary industry practice to not accept returns based on a change of mind. This ensures the safety, hygiene, and peace of mind of all our customers. We're confident that most would agree that receiving a previously handled sex toy would be unacceptable.
We also want to clarify that we do offer return options for faulty or defective items, and this is handled through a dedicated process to ensure those cases are managed properly and efficiently, as you would know as you are currently claiming warranty on another item. Our aim is not to discourage genuine return requests, but to maintain safety standards that protect everyone.
We understand that it can be frustrating when a return is not accepted, but we respectfully maintain that our policies are in place for valid reasons and are not designed to “gouge” but to uphold the safety, trust, and wellbeing of our customers.
Easy to use website
Easy to use website, fast delivery.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Michael,
Thanks for the feedback, much appreciated.
-- Amelia
Excellent product
Excellent product. Excellent service, great value for money and swift delivery.
13. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Marcus,
Thanks for your positive feedback, it means a lot.
-- Amelia
Have the items that I like
Have the items that I like, love the different styles and some promos. Only down side is that they changed their package from box to plastic. When the items arrive sometimes they're squashed...
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Esther,
Thank you for your feedback.
Sorry to hear you received some items with transit damage!
Please note that to help keep shipping costs down for our customers, we use a combination of padded parcel bags and boxes. The packaging used depends on the size of the order.
Should you ever receive your order with a damaged product, please be sure to let us know so we can assist.
-- Amelia
Happy customer
Easy ordering,fast delivery and great quality.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Troy,
Thank you for your kind review.
-- Troy
Checkout and searching was a breeze
Checkout and searching was a breeze, so hard (that’s what she said)not to buy anything else, fantastic website
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Mikester,
Thanks so much for your feedback!
We hope to see you shop with us again soon.
-- Amelia
Awsome products and deals and great…
Awsome products and deals and great service
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Dale,
Thanks for the kind review, much appreciated!
-- Amelia
Solis ascend 2 pro
I called up since my toy stopped working, and the team was super kind and helpful! Love this store! Had a few laughs as I said I wanted a replacement as the toy was just, PERFECT! 10/10 would recommend to a friend!! Came super fast, as anyone who uses this toy would! 😋
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Cushla,
Thanks for your support.
We are sorry to hear there was an issue with a product purchased but are very happy to hear it was resolved for you.
-- Amelia
Quick delivery
Quick delivery, easy to use website, i mean, what more can you ask for?? Delivery was a neat little blacked out thing too
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi there,
Thanks for your feedback and for shopping with us!
-- Amelia
Wild Secrets - Wildly Good Experience!
Too easy! Lots of stuff, a variety of options and reasonable prices, plus discounts + sales! Love this site, and arrived super quick. Thank you!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Jade,
Thank YOU!
We appreciate you providing your feedback and your support, means the world.
-- Amelia
The ease of using the website to make…
The ease of using the website to make my purchases & the excellent delivery service. The purchase was for my partner and it was the first time she had used a vibrator and was throughly satisfied.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Tony,
Pleased to hear this, thank you for sharing.
-- Amelia
Coming to fruition!
Great range of prostate toys at excellent prices. But wait, there was more - a choice of a free qift I could select at checkout! Package was rapidly dispatched to my AusPost parcel locker at work. Could not wait to get home for the fun to begin so the free plug gift was quickly inserted. Made every meeting that day, sooooo much more enjoyable......
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi there,
Thanks so much for providing your feedback, its really appreciated!
-- Amelia
Mother-In-Laws experience
Omg! So I’ve been looking at the website for MONTHS now and the prices have been great even recommended to my mother-in-law!! Well..welll..well theres now six new customers! She’s shared with friends and some family members 😉
She loves the website and the various toys definitely brought back aome spark if you know what I mean
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi there,
Happy to hear that you were able to spread the love!
Thanks for shopping with us.
-- Amelia
Impatiently waited then thrilled
Delivery was initially scheduled for one day then reset to a window for two to four days after the initial day and was delivered on the third day. Over all product was what was expected and we love it! The variety in the pack is cool and convenient as all in one. We will be shopping more!
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi April,
Thank you for feedback, we appreciate your patience with the shipping process.
-- Amelia
Affordable product and a very easy and…
Affordable product and a very easy and attractive website
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Michael,
Thanks for the feedback, much appreciated.
-- Amelia
Smooth company
Purchasing lube can be a bit of a slippery slope. If you get it wrong you can end up in a sticky mess. However Wild Secrets makes the process slick and smooth with great product descriptions and helpful tips. The swiftness of delivery confirms that the company is a well oiled machine never needing anything more than regular maintenance. Thanks Chris
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Chris,
Sounds like you really gel with our service! We try to slide past any hassles and keep things running smoothly.
Thanks for the glowing review—you're clearly well-lubricated in the art of wordplay!
-- Amelia
A must for your play box repertoire..!
The toy I purchased was great quality and delivered…. :) It is Must for any ones play box. As they say… he got a biscuit.. but this one delivered me the complete packet..! It delivers for both G spot and clit.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Cushla,
Thanks for sharing your feedback, its greatly appreciated.
-- Amelia
Highly recommend purchasing from here
The purchasing experience is great. Highly recommended you purchase from here. Fast delivery. Great secure packaging and discrete.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Alisha,
Thanks for the support, we really appreciate it.
-- Amelia
Ohh…. Joy she said
Quick delivery for quick fun, well packaged for my package had my wife screaming, oh joy!! When it came or should I say they came
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Jason,
Thanks for reporting back! Much appreciated.
-- Amelia
Firstly
Firstly, a great range of products and an easy site to navigate, secondly fast and efficient service, and arrived earlier. Then, expected definitely shop here again, cheers guys, 👍
21. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Wild Secrets
Hi Peter,
We are so pleased to hear this and really appreciate you sharing your feedback!
-- Amelia
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