Woodpecker Flooring Bewertungen 

Absolutely lovely flooring and great customer support.
Will definitely buy woodpecker should we need this type of flooring

the mop i purchased for my woodpecker flooring broke after a year. i contacted Woodpecker and they have kindly replaced. the response was quick and helpful

We went for Brecon River Oak Flooring because of the 25 year Warranty. It is now splitting and peeling, purchased through Wrens Kitchen. The flooring was put down professionally, got in touch with Woodpecker they just insist it's been put down wrong, the floors must be uneven, in no way could it be the bad product. DON'T TOUCH IT TERRIBLE PRODUCT AND COMPANY!!!!!!

Yorick and the team were really quick to dispatch the order to me so that I could get the job done.
Really nice to speak to and they were really helpful and efficient.

We purchased Woodpecker Seashell Oak Herringbone for a kitchen floor. Within 10 months, corners of boards started to lift and gaps began to form. It was replaced by Woodpecker as a ‘gesture of goodwill’ - apparently nothing to do with their 25 year guarantee. They advised that they had had problems with the flooring joins and had therefore increased thickness of boards by 1mm, and had altered the joins to make them stronger. Our carpenter couldn’t see any difference when comparing two boards side by side.
Less than 12 months later, the same thing happened again. This time they eventually sent a surveyor to assess. Apparently because one end of our kitchen was 3mm higher than the other, this caused the entire floor to fail. Our carpenter (who was blamed for poor installation in the surveyor’s report) is disgusted and said that most floors will not be 100% level unless they have had a levelling compound used. He added that he has had no issues with other brands of similar types of flooring over the years, and will be steering clear of Woodpecker in future.
The flooring is not fit for purpose. I can see others have had the same problem and wish I had read these reviews first.

Interestingly, the surveyor that attended was leaving the company and we understood from his comments that we’d have no luck with Woodpecker customer service, no matter what we do, as they are so poor to deal with.

The after sales customer service is dire. The local (not linked to Woodpecker) store we purchased the flooring through were ignored by the Woodpecker rep for months, and only when a manager from the store escalated the issue higher with Woodpecker did they deign to respond.
What a diabolical company to deal with.

We bought Chepstow Washed Oak Engineer Wood RWA-001 £225 apprx per box from Woodpecker. The product comes with a 100 years WARRANTY. Apprx over 3 years has passed and the engineer wood has started to crack from the middle and side edges.The product has failed and has a fault. I had contacted the woodpecker and as requested by simon have send all photos of the issues raised. I have been passed from one person to another , one department to another. Its feels that i going through an intense investigation for a faulty product and the customer service quality is very very poor.
The company keeps on asking more & more questions after questions, the reason behind this is because they do NOT want to honor the product WARRANTY. Perhaps blame it on consumer neglects, blame it on installers, blame it on any third party, exclusion etc to AVOID ANY company liability. Even after addressing the issues many times again and again the member of staff Indira feel that i have raised my voice against her but the reality is cannot understand how frustrated customer can become when inconvienced and material distress is caused and do not help.THIS COMPANY DOES NOT CARE! The products has fails and the manufacturer Woodpecker flooring beleive that its nothing to do with them. I am so upset and disappointed that i purchased a high end product run by a 4 or limited people owned company that does not care about their consumer. Its almost been a week now and i am still waiting to hear for a decision about my issue raised. Its been passed to the HEAD of Quality who is busy in Scotland dealing with other important customers than me.So when they available they will look into the situation. I will not recommend or repurchased from such a company ever again. Stay Away from purchasing any product from this Company! Avoid! Complaint Ref 7536. Total Disappointed

Recently installed Garden Oak flooring. Fantastic product, all pieces arrived in good condition, no damage when unpacked. Easy to install for competent diy’er. Reasonably forgiving over my ‘not quite level’ existing wooden floor. Looks amazing!

We bought a laminate floor from woodpecker through wren kitchen. They have given us 25 years warranty. Within 3 years started to peel off from the edges. We contacted to the company and also send some photos so they could see the poor quality. They replied and said that is not covered because we used under layer and it s not meant to be. Obviously it has nothing to do with under layer. I wish i could upload some photos here. Avoid this company.

We had woodpecker installed back in 2021 throughout our hall, utility, kitchen, family area and dining area.
In the last year we have noticed gaps appearing between planks, the laminate has now peeled at corned of several planks. It looks terrible!
Woodpecker sent someone out to review and agreed that it was a manufacturing process error that was causing the boards to warp.

I was asked to send over a quotation for the lifting and re-fit the new flooring. I have done this and had to chae up a resonse, to be told it was too high a quote. My response was that if they can get a team to come up from England and do it at a cheaper prcie, then please do let me know their next availible date....I am yet to have a response and that was back in April 2025.

I would highly reccomend poelple to look elsewhere for a better quality of product and customer service.

Great chat, enquiries answered no problem.

What great customer support. Woodpecker are a professional organisation. I did have an issue with the flooring laid by another third party company - well known nationwide kitchen company - which laid floor without ensuring subfloor met the required tolerances which were clearly stated by Woodpecker. Consequential issues with the flooring arose due to faulty installation. Contacted third party kitchen supplier and their selected fitter about the problem and got ignored by both. However, Woodpecker came good. Honoured their guarantee, inspected the flooring and agreed to lift damaged flooring and replace whole kitchen flooring free of charge. Great company to deal with and they kept in touch promptly during the full time from responding to my initial concerns to fully processing the solution. Also, flooring looks great and appears to be long lasting in a well trodden area. Thanks Woodpecker.

Quality of products.
Excellent service from Cjay Roberts who was polite helpful and knowledgeable

Exceptional experience from wood pecker flooring, very pleased from the service from Cjay Roberts

Amazing service and fantastic quality products. Cjay Roberts was very knowledgable and helpful throughout the experience.
Thank you

Great experience with C-Jay Roberts from Woodpecker. Fantastic rep and a great asset to the company.

Lee Riches of WoodPecker Flooring is an absolute legend, always there to support and always goes that extra mile 👊🏻

grate product and vert helpful people.

Worked with this company's flooring several times and absolutely amazed by it

Lee and the team are helpful with pricing and keeping me updated on products

What a beautiful flooring! So happy with the finished product, easy maintenance compared to previous flooring best decision ever!