worldoftiles.ie Bewertungen 165

Do not buy from this company. I paid 1400 for tiles they said they were not in stock never got the tiles and refused to give me different tiles or a refund and won’t respond to my emails or phone calls. I literally paid 1400 for nothing.

We had a great experience with World of Tiles. Yash was excellent. Good job.

**TL;DR: Extremely poor customer experience with significant delays. Dismissive response from senior management regarding issues, alongside accusations of dishonesty among employees.**

I recently had a disappointing experience with World of Tiles concerning a €870 order.

Initially, I ordered white tiles, which I was informed would take 3 to 4 weeks for delivery. To my dismay, they arrived nearly six weeks later.

Upon receiving the tiles, I raised concerns about their color with the manager in Sandyford. He assured me that once installed, the lighting would change their appearance and that they were indeed the correct shade. I regrettably chose to trust his professional opinion.

Unfortunately, the matte white tiles I ordered turned out to be a concrete effect. I brought a sample tile into the showroom, where the manager and I confirmed that the tile on my wall was, in fact, not what I had ordered. The manager was courteous and agreed that there was a mistake, promising to investigate the issue further.

Days turned into weeks without any updates. When I finally followed up, the manager informed me he was in contact with the tile supplier, who was supposedly investigating the matter. Both the tile and the box were marked as the correct order, but, as we discovered, the tile itself was not.

After weeks of silence, I reached out again. This time, the manager asked what remedy I was seeking. I requested either a full or partial refund, acknowledging that I could not return the tiles. Given that these were my first four tiling jobs in the house, I had already purchased additional tiles for another project.

Weeks went by without any communication. Eventually, I was contacted by senior management, who asked me to explain the situation and provide photographic evidence.

The ensuing conversation took an uncomfortable turn. When I mentioned that the manager had previously communicated with the supplier, I was told this was untrue, implying either I or the manager had misled them. Just when I thought we could reach an amicable resolution, my concerns were dismissed. They insisted the tiles were white, not grey, and disregarded the conversation I'd had with the store manager, where he acknowledged the mistake and we identified the incorrect tile together.

While I recognize there are various shades of white, the tile I received is different—grey, not white. I did not conceive the visit with my wife and the store manager as a figment of my imagination; it was a clear acknowledgment of the error.

Overall, my experience with World of Tiles has been incredibly disappointing and frustrating. Given the numerous alternatives in the tile market, I would strongly recommend using a different provider.

Be aware there is a strict 30 day return policy for unopened boxes of tiles. I tried to return 5 boxes of unopened tiles after 2 months. The shop in Limerick told me the tiles I have might not match the shade they are currently selling. I asked if he could check the shade of tiles I had bought versus the tiles they are currently selling and he refused.

In my experience other tile companies are more accommodating when it comes to returns.

I recently purchased laminate flooring from "World of Tiles" Kylemore road and had an exceptional experience. Store manager Priyanka who assisted me went above and beyond to help me choose the perfect flooring for my home. Her knowledge and expertise were evident as she patiently explained the different options available, ensuring I made an informed decision.

What truly stood out was her willingness to go out of the box to meet my needs. She provided personalized recommendations based on my preferences and even offered design tips to enhance the overall look of my space. Her friendly and professional demeanor made the entire process smooth and enjoyable.

Moreover, she arranged for a speedy delivery, which was a huge plus. The flooring arrived promptly and in excellent condition, allowing me to proceed with my renovation project without any delays.

Overall, I am extremely satisfied with my purchase and the outstanding customer service I received. I highly recommend "World of Tiles" to anyone looking for quality flooring and exceptional service. Their commitment to customer satisfaction is truly commendable. Thank You.

I was very happy with all the products and materials I purchased from World of Tiles.
I have to thank Jason in the Mullingar branch for his time and expertise. He helped me choose the correct tiles and materials for my particular bathroom. The bathroom is no longer a cold dreary room. Its a new bathroom with sleek, simple lines & shapes. Its more spacious and more functional now.
Thanks Jason

While I was setting up my new home, I was looking kitchen & bathroom tiles, I went to several showrooms until I stepped into World of Tiles in Tuners Cross Cork. From the moment I walked in, the staff was incredibly friendly, knowledgeable, and attentive. They took the time to listen to my design ideas and helped guide me through their wide selection of tiles, offering helpful suggestions based on my style preferences and budget. What stood out the most was how patient they were during the decision-making process, which was challenging and overwhelming, but they made easy by providing detailed information about the different types of tiles, maintenance tips etc. Even after my purchase, they went above and beyond by coordinating a seamless delivery and taking back what was not opened.
I even bought the showers and shower door which are top quality brands at a good price.
My kitchen & Bathrooms looks amazing, I couldn't be happier.
Big Thank You to Allia, Dino, Agatha & Nicolas, YOU GUYS ARE THE BEST.

I have received the wood delivered as promised to my new house with a very short notice. It was a pleasure to deal with Mark and Jason in Mullingar.
They both have been very helpful, competent and professional. Highly recommended.

Absolutely excellent experience. Just finished my second bathroom renovation with World of Tiles. The best thing about the shop in Mullingar is Jason. Jason is incredibly helpful, knowledgeable and can give great advice. Every time he is in the shop he is always smiling and helpful. This is my third major DIY project that Jason has helped and advised me on and it certainly won't be the last. ABSOLUTELY EXEMPLARY CUSTOMER SERVICE.

World of Tiles-Mullingar
Both Jason and Mark are a pleasure to deal with. Patient and give great advice. The lads in the warehouse are friendly. Highly recommend to anyone looking for tiles.

I ordered engineered flooring on sale, then a salesman rang and said it wasn't in stock and they would refund me. It's been almost 2 weeks now and no sign of my money back! Not ideal in the middle of a house build! AVOID

We just bought tiles for the kitchen while our kids made a lot of noise playing in the show room lol. The sale assistant remained kind, focus and friendly throughout the whole process. We really appreciated that x

Excellent customer service!! I had a few queries during and after the order and every single one of them was answered swiftly. I am very happy with the purchase as well as the service received, which would definitely make me return as a customer!

James is amazing so helpful, noting was a problem

Good selection and very well displayed!
Thanks a mill for James(Tralee) for being so patience and helping us out with our purchase.

Dealt with Jay Masterson in the Mullingar store and wow what amazing service we received. Not only was Jay so helpful but also what a nice guy to deal with. I would highly recommend this store and especially Jay.

We dealt with Mark O’Carroll in Tralee and his advice, attention to detail,and overall service was top drawer

My experience with World of Tiles was very good. They placed a special order for me and when it arrived Mark went above and beyond to get the product to me. He was brilliant to deal with and couldn't be more helpful.

Fantastic Johnathan was great...very helpful and polite

Great customer advice and welcome.