Wusthof Bewertungen 73

I had a 19 year old knife with a broken handle. The knife had been a gift so I had no proof of purchase. Notwithstanding this, Wüsthof honoured the lifetime guarantee and sent me a replacement knife without any issues and very quickly.

I have been so grateful to Amy for her ongoing support and care. Having purchased my Wusthof knives many years ago I’ve made several enquires regarding both replacements, sharpening and purchasing new items. Amy has been so forthcoming and informative in her responses. She has really helped me to make informed decisions.

Thanks to Amy in customer service for seamlessly resolving an issue I had with one of their knives!

Our Wusthof knives have been amazing - we’ve had them for years. Recently, we notice that the handles were starting to chip away after having dropped them on a few occasions. I contacted customer services to see if they offered a repair service fully expecting to pay for that but to my delight they replaced our two knives as they cannot be repaired. What customer service! These are definitely worth the investment as knives for life. Very thankful to Amy and the team for such a speedy and pleasant response.

Absolutely outstanding customer service from Wüsthof UK.

I was cutting a pineapple when I suddenly heard a “ping” and realised the tip of my favourite knife had broken off. This is my go-to knife from the set — the one nobody else in the house is allowed to use! It has always been extremely well looked after: never dropped, never put in the dishwasher, and always used carefully.

To be honest, I was devastated when it happened, especially as I’ve recently been made redundant and replacing it would not have been financially possible right now.

I contacted Wüsthof UK expecting a long warranty process involving inspections, shipping delays, and months of waiting. Instead, the whole experience was professional, stress-free, and incredibly fast. Amy handled everything brilliantly and made the process so easy.

It’s rare these days to find a company that stands behind its products and treats customers with genuine care and understanding. The level of service I received has made me an even bigger fan of the brand.

Thank you again, Wüsthof UK — truly exceptional service.
Vaughan

Claimed on my warranty for the knife, had a new one on the way inside 24 hours. Spectacular work, shout out to Amy from the support team. <3

Wow ...excellent customer service!
Dropped our 20cm Classic breadknife on the wooden floor in our kitchen and the blade broke. So I eMailed customer services, explained what happened and sent photos. They replied the following day and after I filled out their standard form, they agreed to replace it. The new knife arrived this morning, after just a couple of days.

It's so rare to be treated so well.

Quality product and great service - Thank you so much.

I had a query about the slot sizes on a knife block. They got back to me with useful information within a few hours. Subsequently ordered the block and a few knives, which arrived today. Those and my existing knives all fit beautifully.

Quickly replaced my bread knife under warranty when it broke - excellent customer service

Thank you very much to Amy for replacing two broken Wusthof knives under their lifetime warranty, supporting the very reason I bought these knives in the first place. Great customer service and honoring their promise on quality and warranty. Happy customer 😀

The customer service team were outstanding. They explained step by step what I need to do in order to request a refund. Genuinely a team that looks after its customers and cares about the reputation of the company. With this great experience, of course I will continue to recommend Wusthof to friends, families and colleagues.

I had an issue with one of the handles on my lovely knives. I contacted Wusthof to see if they could suggest anything and I was met with excellent service from Amy who promptly arranged to replace it. Excellent communication and service from Amy and a great representation of the company. Thank you

Wusthof are an exceptional company. I have been using their knives for years, they are reliable and great quality.
The Customer service is very helpful and resolved and issue had without fuss.

I dropped a knife on a tiled floor and the blade snapped in 2, even though I have had it a few years they sent a replacement. Finally a lifetime guarantee that actually means lifetime! Well Done Wusthof!

Excellent products (always), great customer service, quick reply after a product fault, replacement sent under warrantee

I've built up a lovely Wusthof knife set over 20 years and I love every one. They are great to work with in the kitchen and a pleasure to care for. I love even more how Wusthof respond when one goes wrong after many, many years' use. Amy takes charge and fixes the issue. Great knives, great company and a feel good customer service :-) Bravo Wusthof!

One of the most professional companies I have dealt with. Honoured a warranty on a 12 year old knife that had become damaged and sent out a replacement after I provided them with photos and proof of purchase.

New knife arrived promptly and up to the usual standards I’ve come to expect from Wüsthof.

A pleasure to deal with and needless to say I’m a Wüsthof fan for life.

Thank you Amy and team.

After nearly 30 years of use and misuse, four of my Wusthof knives were no longer in great shape. They were replaced under warranty, no arguments. This is superb service by any estimation, and is greatly appreciated.

We exercised our warranty on a chefs knife (that my husband loves). Amy was brilliant, she was responsive to emails, managed my expectations and gave me a timeline. Couldn't fault the experience.

I have to say I've been truly impressed by the customer support team at Wusthof UK. I had a set of Classic Ikons and the handles had been cracking and chunks were starting to break off. I was in John Lewis looking at replacing them. Got chatting to one of the staff who said the knives had a lifetime warranty, so worth getting in touch with Wusthof. Which I did, and I'm so thankful as they've all been replaced with no quibble. I was without them for a couple of weeks and have to say really missed them, having to make do with an old set that never kept a sharp edge! So looking forward to receiving my replacements.
Thank you so much and especially to Holly.

Having purchased a knife through Amazon a year ago it developed a fault in that it split along the back edge. I tried to go through Amazon to get a replacement under their warranty period which proved impossible, they completely ignored my requests. I contacted Wusthof directly, I was helped by the amazing Amy Tan. She immediately provided me with a replacement knife, no problems at all. Amy is a credit to Wusthof, this is how customer service is supposed to work.