4crests Bewertungen 

Ordered a family crest ring in March,never received ring. Was told 1 months later the original requested image was lost and to resend it. We resent the image and after a few weeks we reached out again, but was told they could not do that image and sent a very poor quality image of the coat of arms they could do. We requested a refund and still have not received the ring nor the refund after 3 months. Very poor customer service. Does not respond to emails, no phone number listed, after obtaining the phone number to the owner multiple calls and messages left unanswered. Very displeased and now out $300! Do not do business with this company.

Yes, 4Crests.com wonderful and invaluable historical heritage store site. This is where to go for families with a coat of arms where ever you are! This is an appropriate and essential resource for coat of arms and family history with most common last names in European heritage. Any body what ever your looking for in Euro families surname data and products at affordable costs, this is a must do. This resource also includes greater Europe, with the near isles, and as well lovely variations on these last names. If a name is not in this comprehensive base, this is maybe not applicable to such, and you may want to look else where for personalized products. Please ask your friends and relatives with Euro names to check this 4Crests, for goodness sakes! We love this!

I had ordered from this company prior to reading all of the reviews. I became very apprehensive once I saw how many people were displeased with their experience....... However, I must say that this company was fantastic during my purchasing experience. I had placed my order and asked for an artist draft on a couple of my items before production began. Within 24 hours, I had an email with the layout of my family crests being used. They gave me 48 hours to make any changes before production began. Each email regarding my order status or potential ship date was answered within 48 hours being sent. Mikayla was fantastic with updating me on the status and even emailed me a day before I received my tracking information from the company to let me know my order was complete. Customer service was A+ through the entire process. The order was high quality and I was completely satisfied with all of the items I received. I would definitely recommend using this company, but would advise being patient. There is a time frame set for completion of items on their website for a reason. They are made per order and take time. Overall, my experience was fantastic and differed drastically from most that are listed in these reviews.

Have yet to receive my order which was placed beginning of May. Plus they don’t answers any of my e-mails. Mine was a simple order nothing that would take long.

We just received the family crest ring in silver. And I have to admit that the ring is amazing. Nice quality nice engraving. Please note that it took 4 monthes to received it and that I sent a couple of worried emails to 4 crest that did not get an answer.. But if you are patient.. it is worth buying at 4crest.

SCAM !!!Take your money and NEVER respond or send the product

I wish I had read these reviews before I used this company. They do not return email correspondences, and have never fulfilled the order I placed. Worst customer service possible. DO NOT USE THIS COMPANY!!!!!!!!!!!! This is exactly what you can expect out of people that live in Washington. Thieves.

Never received order, it's a scam.

I ordered two framed coat of arms and history prinst in a rush for my wedding without noticing that the advertised delivery time was after my wedding! I contacted their company via email. Like many companies they have switched to an email only customer service, but this didn't bother me as they answered my email the same day. After chatting back and forth via email they had totally resolved the shipping issue by putting a rush on production and upgrading the shipping service free of charge. We received them in time and we got so many compliments on them during the wedding! I normally don't leave reviews online, but they were just so helpful and professional I had to leave one.

I made an order with 4crests about four weeks ago. I purchased a lovely glassware set for my mother for Christmas. I received a sample the next day for my approval, which was really appreciated. About two weeks later I checked my email and saw I had received my shipping notice a couple days earlier. To my embarrassment I realized I had shipped it to the wrong address! I immediately emailed their customer service and got a response within about half an hour. I talked to Kyrsten and she went above and beyond to contact Fedex for me and have the address switched to the one I meant to have had it sent to. Kuddos to their customer service and the quality of the product received.

What others have shared here about this company I must now re-echo. I was a customer and a repeat customer. I believed that I could trust this company to act reasonably, ethically and responsibly. I was in for a very great disappointment.

Over several years, I had bought a number of their products, usually heraldic flags for myself, friends and other family members. The quality of these seemed to be reasonable with the price and I was glad to own them and to give them.

My problem began when I ordered some of their glassware as a gift for my brother. This was displayed in their on-line catalog and had a price tag approaching $200.00. The catalog never claimed that this set of a decanter and four glasses was "crystal." So I expected it to be glassware as advertised. However, I expected it to be the same glassware that was advertised. What I got was completely different. It was etched with my family coat of arms; and, to my mind, it was incredibly ugly! I sent the company an email immediately and received no reply. Two days later, I tried again with the same result. So I contacted the Spokane BBB. They are only too familiar with 4Crests (aka Origin Of Names) and they have an impressive collection of complaints against them. Action by the BBB got me a response within a few hours!

The company claimed that they did not know that a different set of glassware had been sent to me. They said that their "supplier" had changed styles without informing them. They offered me a discount of 30% to keep the merchandise. But by that time, I was really angry and had done a little research on my own. The decanter they had sent was still in its original box and I was able to find that most low-end department stores carry this glassware. I found the same set on-line for about $30.00 boxed or for about $70.00 personalized elsewhere. So I declined their "compromise" and demanded the right to return what was sent to me for a full refund. Today, that was finally accomplished and I cannot give enough credit to the BBB for their help and support.

I notice here that there are other similar problems and complaints. Taken together they seem to show a pattern of business practices that is, on the face of it, "honest," but not quite ethical. This company does not want to hear from a customer - except to receive an order and the money to go with it. Contact addresses on their website do not work and there is no telephone number. This business is run out of a residence in Spokane. Michael Kennaugh is listed by the BBB as the sole proprietor. Since he has already responded to another frustrated customer and that response is available here, I think I should use that as a good example of his dealing with the public. He says, "You do not get an A+ rating from the Better Business Bureau from ripping people off." That is very true. Unfortunately, his business does not have an A+ rating and I wonder if it ever did. Their rating with the Spokane BBB is an "F."

Meanwhile, they have claimed to have "thousands" of happy customers. By they time they were responding to my complaint it was "tens of thousands." So why would they allow less than 40 people to get them an "F" rating with the BBB? Why would they not take care of a customer's problem with dignity and respect? Someone else here has labeled them a Fraudulent Storefront and I believe that they are pretty close to the mark. I believe that most of their merchandise is ordered from someone else as they need it. I believe that their "supplier" (at least, in my case) is their nearest cheap department store. And I believe that this company's business ethic has been best demonstrated by its owner, Michael Kennaugh, in his quote above.

Buyer Beware!
Google: 4Crests
Google: Michael Kennaugh

my son ordered a Christmas present for my husband and I on November 8, 2014, paid 210.00 through pay pal. Today is March 7, 2015 and we still don't have our order. There were numerous emails sent to them that they ignored, finally they replied in February only to say the order was lost and that they'd get it out right away. In good faith I trusted them but since that time tried numerous times to email again about the status and we've been ignored. We just want our money back now. This is the worst company I've ever dealt with, this is a scam to take your money and never keep a promise to deliver. The pay pal deadline has passed, If the company is reading this, please just give my son back his money. He ordered this thinking you were a reputable company but sadly you are not. Do right by refunding the money.

I ordered one item in Oct and another item in Dec. Neither order was fulfilled. There was no word on shipping status or anything. Multiple emails were ignored. But they sure charged my credit card asap! After opening a case with paypal they finally refunded the money. From what I observe, they simply take orders with no intention of fulfilling or shipping them, then they sit back and take in the money while only giving refunds to those that speak up and open cases against them.

Just wanted to say thank you for the wonderful item.
My mother loved it!
I know sometimes the only time people take the time to write is when they have something negative to say so I thought I would write to let others know how pleased we were.
This is my way of thanking you!
Thanks again
Mindy

This company is absolutely terrible. I wish I had read some reviews before doing business with them. As stated in many other reviews, this company has terrible customer service, its almost as if they want customers to be unsatisfied with their service. I place an order over 1 month ago and have yet to receive that order. I have made several attempts to contact them requesting an update, and have not received a single response. Their online store clearly states the customer should receive the item in 1-2 weeks for the particular order being placed. Ive waited patiently for my order, which was a birthday gift, to arrive thinking it would be here with plenty of time to spare, boy was I wrong, and there isn't even an option on their web page to pull up your order. I took matters up with paypal before the 45 days grace period was up, and even after opening the case, they still ignore the customer, so I escalated this and should have a resolution soon. I usually don't have any issues ordering online through various other companies, but this one has got to be the worst I've had the misfortune of doing business with. It's a good thing we have the ability to write reviews on the internet for others to read, so companies like this are exposed for what they are. Needles to say, I wont be dealing with them anymore. I only wish I could have placed them at 0 stars for their "service", or lack of.

My mother ordered a package for me and my roommate for Christmas. It was the origin of our last names on nice paper, framed. I live at apartment 12 but the package was delivered to apartment 12A. I found this out after the tenant at apartment 12A told me he received it but gave it back to the FedEx delivery guy. I never received the package and thought 4crest.com would help expedite a refund or send out another package. This is what happened...

Email 1
From: Michael Delahanty
Date: Mon, Dec 23, 2013 at 11:32 AM
Subject: Please Help with Order
To: familycrests@gmail.com


Hello,

My name is Michael Delahanty. My mother, Eileen Delahanty, placed an order with you to send out 2 frames with the family crests "Delahanty" and "Whetstone" ordered through your site. The fedex courier delivered the package to my neighbor, who in turn gave the package back to fedex thinking that it was at the wrong address, not knowing it was to me. Unfortunately, fedex is unable to located the package now and is taking full responsibility for the mistake.

When I spoke with a team member in fedex's trace department, he advised me to contact you to let you know the situation and to ask that another order to be sent to me, via overnight (if possible) and fedex will cover the cost for both shipping and the package. I have started a claim with fedex, and will have the processed claim from Fedex sent over to me today. When I have the claim, I can send it to you so you can begin processing my re-order.

Please let me know if this is at all possible, as I was hoping to have this gift under my tree for Christmas.

Thanks,

Michael Delahanty

Email 2
Michphip@aol.com
12/28/13

to me
Hello Michael

I'm sorry to hear about the issue you are having.

Do you have a FEDEX claim number? If so please forward it to me.


Thank you
Michelle
Origin of Names

Email 3
Michael Delahanty
Jan 11, 2014

to Michphip
Hello,

Hope all is well.

Unfortunately I have been extremely unsuccessful with FedEx. They have denied the claim I submitted and informed me that you would have to be the one to submit the claim, as the sender. I'm not sure why, but this is what FedEx is telling me. I have no problem speaking in detail about this over the phone, or working with you to complete the claim. I would just really like to have these frames. Receiving these as a gift has kind of become a tradition in my family as I'm the youngest of 7 children. All of my brothers and sisters have them, in addition to my parents. I was the last one to receive them. It's ultimately not about a monetary value, it's simply about the sentimental aspect. It's a very special gift and I've kind of been beside myself on this.

Please let me know if you can help as I look forward to hearing from you soon.

Thanks,

Mike Delahanty

Email 4

Michphip@aol.com
Jan 11, 2014

to me
Hello Mike

Thanks for the email.

I will see what I can do on this end. We will get this figured out for you.

It may take a couple weeks .

I will let you know if I need any further information from you.

Thank you
Michelle
Origin of Names

Email 5

Michael Delahanty
Jul 17, 2014

to Michphip
Hello,

Hope all is well.

I was just wondering if I was ever going to get a response on the issue stated in the emails below?

I know my mother, Eileen Delahanty, has contacted you in regards to me never receiving these frames. She is the one who placed the order as a gift for my partner and I for Christmas. We never received the package which I have made perfectly clear in all of my correspondence.

It saddens me that my family has been ordering from your company for over 10 years with dozens of orders placed. As I stated in the email prior to this, I'm the youngest of 7. My mother has ordered for all of her children and their significant others. She has also ordered for herself and my father. I'm positive she has also given these as gifts to other family member's as well. So off the top of my head I can think of at least 16 orders my mother has placed with your company.

I noticed that you were having delivery issues this past year on a website called TrustPilot.com I have screen shot both negative reviews and the owner, Mike's response to these complaints. I find it interesting that Mike claims that if there is a problem with delivery, like if it gets lost in the mail (which is exactly what happened to me) you would refund the product 100%. This has proven to be completely false.

The truth is, we do NOT want a refund. We just want the gifts my mother ordered because we NEVER received them.

I know that you're very proud of your A+ rating with the BBB, but this is completely unsatisfactory business practices for their standards. My mother and I have kept all correspondence, and will be forced to contact the BBB if this issue is not resolved soon. I'm sick of waiting for a Christmas present from 2013.

Thank you.

Best,

Mike Delahanty

Email 6
On Thu, Jul 17, 2014 at 1:03 PM, Michphip@aol.com wrote:
Hello Mike

Although I am no longer working at Origin of Names, as of Jan 31 2014 , I can still help you.

I am only seeing 3 orders from your mom. All say they were delivered.

Order 1 she ordered 8 prints unframed

Order 2 she ordered 2 prints unframed

Order 3 she ordered 2 prints (framed) .............this would be the package that you say is missing.
Delahanty
Whetstone

Please confirm


thanks
Michelle

Email 7

Michael Delahanty
Jul 17, 2014

to Michphip
Hey Michelle,

Thanks for your reply.

Yes, Order 3, 2 prints (framed) Delahanty and Whetstone.

The package was delivered to my neighbor who in turn gave the package back to FedEx. When I spoke to FedEx they said they never received the package back from my neighbor. I live at Apt. 12 and my neighbor lives at Apt. 12A. These apartments are easily confused, but the bottom line was Apt. 12 (My apartment) never received the packages. When this all occurred I quickly began trying to get your company involved to help track the package but was extremely unsuccessful.

Email 8


Michael Delahanty ]
1:44 PM August 30, 2014

to Michphip
Hey Michelle,

Was there any reason why you decided you weren't going to email me back?

You simply could have passed along contact information that would assist in me trying to expedite this order that I NEVER RECEIVED. Instead you decided the better thing to do was ignore me?

All of these emails have been documented.

I need the contact information for someone that will actually help with this issue.

Thanks,

Mike Delahanty


So to Mike Kennaugh. You're absolutely right, there is 2 sides to every story and I'm just as interested as the other people reading this to hear your side.

All I want is my money back or the package my Mother ordered for me that was never delivered.

4crests.com has a BBB rating of A+

You don't get an A+ rating from ripping people off. We have a 100% guarantee on our products. If a product gets lost in the mail, or arrives in unsatisfactory condition, we ALWAYS refund the product. There is always more than one side to someones story.

Also, people will search out these types of sites if they have a bad experience. 99.9% of our customers are happy, and happy customers rarely seek out these types of sites to leave a GOOD review. So, please take these reviews with a grain of salt. All customers shown here were eventually either refunded or made happy in some way.

I ordered a product on Dec 7, 2011. They informed me that it was to be shipped on Dec 12 and would be here in time for Christmas. It's January 20th, and I still don't have it. As there is no phone number for the company, I had to email them...3 emails and no response even though an automated message says that you will receive a response in 3 business days. Finally I contacted my credit card company and I let 4crests know that I had to do that but was hoping that the product would still arrive and that all would be resolved. I got a very prompt, 1 sentence response stating that my order was cancelled due to my credit card company's involvement. Terrible, Terrible, Terrible service. I would never recommend this site to anyone.

I never received my full order and in fact, I had to appeal to the Washington State Attorney General's office to try and intercede on my behalf. I live in Canada and I guess that's why 4Crests decided to stiff me on my order. Leaves a very bad taste in my mouth when I think of dealing with vendors of heritage items. Shame on you 4Crests!