Advance Vauxhall Bewertungen 270

This is what Vauxhall replied to my last Review in April, we are now approaching JUNE and I have received no resolution, update or even acknowledgement from this special email..

Dear Mary
Thank you for taking the time to share your experience. We’re very sorry to read about the issues you’ve encountered and understand how frustrating and concerning this situation must be, especially given the time that has passed and the nature of the recent letter you’ve received.

This is certainly not the level of service we aim to provide, and we take your concerns seriously. The letter you’ve received may relate to a manufacturer recall, and we want to ensure everything is addressed properly and as quickly as possible, if it hasn’t been resolved already.

Please could you email us directly at ***********email******** with your details so we can investigate this further as a priority and work towards a resolution for you.

We sincerely apologise again for the inconvenience caused and appreciate the opportunity to put things right.

————
UPDATE: Still unresolved months later.
The vehicle is now sitting undriven at my in-laws’ house because I no longer feel safe using it due to unresolved faults and a recall notice. Despite being told collection would be arranged, nobody has collected the car and nobody seems willing to take ownership of the situation.
Calls are ignored from Advance management, promised callbacks never happen, voicemail boxes are full, and managers are constantly “unavailable”. The 8-week FCA complaint period is now almost over and I am preparing to escalate this to the Financial Ombudsman.
This has been an appalling experience from Vauxhall and Advance Vauxhall Slough for what was supposed to be a brand new £24,000 car.

Shaq was amazing in supporting me to find the right car. He was really understanding of what I needed and very patient with my anxious self. He was so professional and took time to explain everything to me and answer any questions. Very happy with my purchase and very grateful for such a positive shopping experience! Thank you so much

I bought my Leapmoter B10 from Josh.

Didn’t try to oversell us. Wasn’t pushy. Kept us informed.

Car’s great.

Very good sales specialist (Josh) and very good car.

We visited the dealer on Saturday morning with the idea of looking at a Leapmotor B10. Bradley Norris welcomed us and quickly made us feel at ease. He was knowledgeable and gave us all the answers we needed. After a 40-minute test drive, we were sold and quickly proceeded to order the car. Brad was fundamental in helping us make the decision, and we would give him 6 stars if that were possible. Thank you, Brad.

Absolute LIARS & cowboys they really are rogue traders. They have replied to me below. But trust me they never ever got back to me.

I am extremely disappointed to be updating my original positive review.

I purchased a used car from Advance )Hemel Hempstead)Motors Vauxhall in mid-January 2026. When I washed the vehicle properly for the first time, I discovered significant damage to the rear passenger-side wheel arch. The repair work is very poor and clearly historical. It appears the area had been deliberately covered with heavy wax or product to conceal the defect.

This was not disclosed at the point of sale. For a dealership, this is unacceptable. Customers should be able to trust that vehicles are honestly presented and not cosmetically disguised to hide previous damage.

I have contacted the company regarding this issue and, so far, have received no response. The lack of communication only adds to my disappointment.

I feel completely misled and would urge others to inspect vehicles extremely carefully before purchasing.

NOT how you treat people just wrong‼️

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Reply from Advance Vauxhall
Mar 10, 2026
Dear Jamie
Thank you for updating your review and for bringing this to our attention. We’re very sorry to read about your experience and understand how disappointing this must feel, especially after your original positive experience with us.

This is certainly not the level of transparency or service we aim to provide. Please be assured that your concerns have been raised with our Group Sales Managers and Sales Managers so that they can review the situation fully. We will also be forwarding your review directly to them to ensure it is looked into as a priority.

We take feedback like this very seriously and would like the opportunity to investigate what has happened and respond to you properly. If you have not yet been contacted, please feel free to reach out to the dealership directly so we can ensure the relevant management team reviews your case and works towards a resolution.

Thank you again for bringing this matter to our attention
Review of Tractive

Guide·20 reviews·1 photo
4 hours ago
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Tried to book my car in for a repair on 4 separate occasions, the garage workmen informed me they had forwarded my emails on to the manager who didn't have the decency to contact me back. If this is how they run a business then I am sure their practices are of the lowest level. Avoid........

I purchased my Vauxhall Mokka from Advance Motors Watford in January 2026. From the outset of the purchase, my experience has been nothing but positive. It experience was enhanced by the professionalism of the sales representative, Martin Diep. Martin was excellent and everything was explained to me step by step. Martin's attention yo detail and customer care was exemplary and many could learn many lessons from his approach, his friendly manner and his ability to make you feel like your custom is appreciated. A very big thank you to Martin - please keep up the good work. I will be back in the future.

I bought a 2017 Ford Kuga from Advance Motors Watford and the experience since the sale has been unacceptable.

The car developed faults almost immediately, starting with a tyre pressure warning the day after collection. I reported this straight away and returned the vehicle twice, only to be told everything had been checked and there were no issues. This was clearly incorrect, as a later inspection found that a sensor was missing entirely.

Within weeks, further problems appeared including issues with the start/stop system and an engine warning light indicating a misfire. The car has now been off the road for over three weeks and is still sitting with a Ford dealership awaiting instruction, with no resolution in place.

The bigger issue has been the complete lack of ownership and urgency. I have had to chase repeatedly for updates, been given deadlines that have come and gone, and there has been no meaningful progress. Even after escalation within the business, communication has been virtually non-existent and the situation has been allowed to drag on unnecessarily.

It is extremely frustrating to be left without a vehicle for almost 5 weeks with no clear plan in place.

I would strongly advise against buying non-Vauxhall vehicles from this dealership. Based on my experience, they do not have the capability or processes in place to properly diagnose or resolve issues on vehicles outside of their own brand.

If you decide to purchase anything, be aware that their communication style is ignore and avoid.

I previously left a positive review, but unfortunately my experience after the sale has gone from good to worse.
I purchased a Suzuki, and since then the Android Auto has been faulty. The service team inspected it but said they couldn’t find any issue, so they were unable to fix it and have not offered any further support. I explained that the problem is intermittent and cannot always be replicated on the spot.
I escalated the matter to the manager, but have yet to receive any response. After chasing a few times, I am still waiting to hear back from both the service team and the manager. The car is still under warranty, and Suzuki has advised that the dealership should be assisting me in identifying the root cause.
Overall, I’m very disappointed with the lack of follow up and support.

UPDATE: After I added a review I had an email from a lady that I would be contacted that was a week ago.
Nothing yet.

I recently purchased a Vauxhall Crossland X from Advance Vauxhall in Romford and had a great experience with the customer service, thanks to Josh Sumner. He handled all my enquiries and the sale from start to finish, which made the whole process feel smooth and straightforward. Josh was very friendly, provided excellent service, and took the time to explain everything clearly, covering all the details I requested. I would highly recommend the dealership to anyone looking to buy a car.

Excellent service from Martin who took time to talk through our options and discus our concerns.

The whole process of buying a car was made easy. An excellent experience. Thank you!

Had a fantastic experience purchasing a used car and part exchanging my old car at the Watford Advance dealership. Martin Diep was the salesman who dealt with our purchase and it was a delight to deal with him. Martin was polite, friendly, informative and very helpful throughout. He made buying a car very easy, smooth and an enjoyable experience. The whole team at the branch were excellent and efficient. Thank you to Martin and the team at Watford.

The service was good from first inquiring for a vehicle up until the purchase. The sales advisor Ahmed was professional,polite and kept me up to date throughout the whole process.
When going to collect the vehicle Ahmed went the extra mile.Customer service was excellent

One of the main reasons we returned to purchase our second Vauxhall Corsa from Advance Vauxhall Motors in Hemel Hempstead was because of Jamie Douglas (Sales Executive).

Jamie is professional, knowledgeable, and friendly, nothing was ever too much trouble. He communicated effectively throughout the entire process and consistently went above and beyond to ensure everything went smoothly. We especially appreciated the extra mile he went to make sure we were completely happy with everything.

Jamie is a real credit to your organisation, and I hope he is recognised for his efforts. We would definitely consider returning in the future to purchase another car, especially if Jamie is still there!

Thank you, Jamie, for your excellent and outstanding customer service and for the friendly, professional, and courteous support you provided 😊

I had a great experience with Advance Vauxhall Romford, thanks to Josh Sumner. He was incredibly supportive and patient throughout my search for a new car, taking the time to understand exactly what I was looking for without any pressure.

Josh was very informative, answering all my questions clearly and honestly, which made the whole process feel smooth and stress-free. What stood out most was how genuine he was—we built a really positive rapport, and I felt confident I was in good hands from start to finish.

I would highly recommend Josh to anyone looking for excellent customer service and a more personal, trustworthy car-buying experience.

Shaquoi Richardson in the Hertfordshire branch was very efficient and professional and has been a great human point of contact pre and post sale. I bought a black Corsa through him and he also helped me with the in car technology. I know I can contact him if necessary. A credit to the company

If I could rate with 0 stars I will do it.
I booked an appointment for a airbag recall. I waited for 1 hour and then they told me one pice was broken and needed to be change, £95. Any update of my car. I had to send emails to ask for my vehicle and the response was they didn't have date for the part. AFTER 3 WEEKS I had to go there to ask for my car. The surprise was there was other piece broken different in the first
diagnostic. It was £257.
Communication very bad, any update since I left the car, the response of my emails not good maners. In one of them they told me if I needed the car I had to sign a disclaimer and I take the car under my responsibility, the only thing I asked was when the part will be delivered.
So, very bad experience with this dealer.

Traded in my old corsa for a newer one. Ben Parker helped me massively making this purchase, he was very knowledgeable, customer service was excellent and overall made my experience buying my car great. I will definitely come back to advance motors in the future.

We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pressured and all our questions were answered clearly. It’s rare to come across someone so helpful and genuine in car sales. Thank you again for making the experience such a good one.