Ordered my new s26ultra over a week ago spoke several times to several different people. Story seems to change every time. Used them before and had no issues atall this time ive been waiting a week im... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very simple to order the phone/best network deals at much lower prices than going direct to a network supplier! No brainer! Used a few times and will in the future, I highly recommend Affordable Mobi... Mehr ansehen
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Fast delivery, which included a case and screen protector. Smooth transfer of contract. Better than a similar provider that I used for my Son the week before.
Unternehmen hat geantwortet
Deliver was quick & the price was competitive. Unfortunately the wireless charger I purchased with my order doesn’t appear to work without being unplugged then plugged in again? The stickers on the b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Affordable Mobiles
Vom Unternehmen geschrieben
Hello there...
At Affordable Mobiles, we bring you epic low prices on your favourite mobiles, huge discounts, low upfront costs, tons of data from the best UK networks, and free next-day delivery. Why pay more? Get more with Affordable Mobiles.
Free Delivery
Online or by phone, every order includes free next-day delivery.
Trusted Reviews
Join thousands of happy customers who’ve upgraded with Affordable Mobiles.
UK Customer Support
Got a question? Ask our friendly customer service advisors.
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Head over to our website.
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Check out today's best deals.
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There's so much to know.
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Available 6 days a week.
Kontaktinformationen
5a The Parklands, BL6 4SD, Bolton, Vereinigtes Königreich
- www.affordablemobiles.co.uk
4,3
Hervorragend
36 276 Bewertungen
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Das haben sich andere Leute angesehen
Absolutely terrible customer service
Absolutely terrible customer service, no help at all.
19. März 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Fast delivery
Fast delivery, which included a case and screen protector.
Smooth transfer of contract.
Better than a similar provider that I used for my Son the week before.
12. März 2026
Antwort von Affordable Mobiles
Good Afternoon Toby,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Antwort von Affordable Mobiles
Good Afternoon Dawid,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Excellent service
Excellent service, from start to finish. Quick and easy and no problems. Helpful team, would recommend and will use again.
18. März 2026
Antwort von Affordable Mobiles
Good morning Jo,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
It’s great to hear that you feel our team provided excellent service, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset. Have a great day!
Thanks,
Casey
Great experience all round 😉
11. März 2026
Antwort von Affordable Mobiles
Good morning Chris,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Antwort von Affordable Mobiles
Good Afternoon,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your new phone!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Lacy
Original order was lost in transit
Original order was lost in transit, contacted customer support who re-placed my order without fuss. Would recommend
10. März 2026
Antwort von Affordable Mobiles
Good Afternoon,
Thank you so much for taking the time to share your feedback with us.
It's fantastic to hear of the excellent service that you received and we look forward to offering more of the same great service in the future!
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Ordered my new s26ultra over a week ago…
Ordered my new s26ultra over a week ago spoke several times to several different people. Story seems to change every time. Used them before and had no issues atall this time ive been waiting a week im already paying my contract bill but still no handset. Been told a manager will co tact me ive had no emails and no phonecalls. Not happy with the customer service atall
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Affordable Mobiles
Good Morning,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you fail to do so we will require you to contact us directly on 0345 470 4000, or email us through webshop@mobilephonesdirect.co.uk for further review and assistance with this matter.
I hope you have a great day!
Kind Regards,
Lacy
Antwort von Affordable Mobiles
Good Morning,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At affordable mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing affordable mobiles. We look forward to serving you in the future.
Best regards,
Lacy
3rd time using
3rd time using. Will use again, very good prices and service. Many thanks
6. März 2026
Antwort von Affordable Mobiles
Good Morning,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Great service great deal
9. März 2026
Antwort von Affordable Mobiles
Good Morning,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your new phone! Have a great day!
Best Regards,
Lacy
Antwort von Affordable Mobiles
Good Morning,
Thank you for taking the time to leave us a review!
It's fantastic to hear of the excellent service that you received and we look forward to offering more of the same great service in the future!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Outstanding customer service from start…
Outstanding customer service from start to finish. We experienced several issues with O2, however Affordable Mobiles went above and beyond to support us throughout the process. The team was quick to respond, friendly, and incredibly helpful, making what could have been a stressful situation feel straightforward and easy. They took the time to understand the problems and worked efficiently to resolve them. I would definitely recommend Affordable Mobiles to anyone looking for reliable service and great customer care.
8. März 2026
Antwort von Affordable Mobiles
Good Morning,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Affordable mobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Being messed around
It started off with being accepted for the Samsung A56 5G mobile on 3 then I was told that I couldn't keep my number as it was on the same network so I couldn't do it.You took £36.00 out of my bank ,Then i was told the transaction was cancelled and to refuse delivery.Then i was told that if I did it different I could have a phone and keep my number so you took another £36.00 out and said all was well .But I recieved a email the next day to say I couldn't have a phone,Now I am 72.00 out of pocket And I am a Disabled OAP with diabetes -£72.00.So I am not happy .I have been a customer for a few years now but it looks like I won't be for much longer.
14. März 2026
Antwort von Affordable Mobiles
Good Morning Richard,
Thank you for taking the time to leave us a review. I’m really sorry to hear that you’re unhappy with your experience so far, that’s never what we want for our customers.
I’ve tried to contact you to discuss your experience and hopefully put things right, but I haven’t been able to reach you.
I’m very sorry you’re experiencing difficulties with your order. After reviewing it, I can see that this was set up as a new contract. Unfortunately, networks can’t internally transfer numbers between separate new contracts, which is why it has been difficult for you to keep your existing number.
I can also see that you’ve contacted us to request a cancellation. I’m sorry it has come to that. The cancellation process can take up to 10 working days, this includes the time needed for the handset to be returned to our warehouse and fully processed. Once your order has been cancelled, you’ll receive an email confirmation. After that, your upfront cost will be refunded within 3–5 working days.
If you’d like to discuss this further, please feel free to give us a call on 0161 235 0558 — we’re always happy to help.
Best regards,
Josh
Quick and easy.
7. März 2026
Antwort von Affordable Mobiles
Good Morning,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Antwort von Affordable Mobiles
Good Morning,
Thanks for taking the time to leave us a review, we’re always looking at ways to make our customers’ experience even better, and your feedback will really help!
It's great to hear of your easy experience with our website along your customer journey with us. We are always working to help improve your experience as a customer, and we look forward to offering more of the same great service in the future!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Fantastic service support my upgrade o2…
Fantastic service support my upgrade o2 and very good price
13. März 2026
Antwort von Affordable Mobiles
Good Afternoon Lukasz,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
It’s the second time I’ve used them ..
It’s the second time I’ve used them ..
Absolutely amazing.
13. März 2026
Antwort von Affordable Mobiles
Good afternoon David,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Everything made easy
Everything made easy, kept up to date, delivered next day. No messing around. And got a deal better than anywhere else!
13. März 2026
Antwort von Affordable Mobiles
Good afternoon,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Casey
Very good customer care speedy delivery…
Very good customer care speedy delivery competitive prices
5. März 2026
Antwort von Affordable Mobiles
Good morning Roisin,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Affordable Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Affordable Mobiles. We look forward to serving you in the future.
Best regards,
Casey
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