Very poor expierence
Got a ex display delivered on 10th july 2026. Viewed it a few times before buying, able was very knowledgeable at the ex display site, sadly this is where the good expierence ends.
Kane and another guy arrived on 10th july, they struggled to assemble the shed, front glass of panel of shed wouldn't sit under the roof frame took around 2 hours to erect shed. I noticed the roof is sagging, kane said it is sagging and to ring a&j, I was told Roger was on his way, waited 30 minutes then rang back to say it was his boss jordan.
Jordan arrived, I mentioned I weren't happy with the roof dipping in the middle"at display site the roof was fine", jordan pointed out few screw points inside shed walls to base weren't screwed in so kane did them. Jordan said he can see the roof is sagging and will come back to me with a solution. Since the 10th july the shed has been empty and not usable and I have told them I'm not happy with it and it's not being used.
11/7/26 sent email with photos and videos also to their whatsup "no reply"
14/7/26 rang to chase up, told jordan will ring me back - no phone call back.
15/7/26 rang again, told someone will ring me back - no phone call back
24/7/26 rang to say any news, they can't remember any issues, I told them I rang several times and sent them photos. They promised me today I will recieve a phone call back from jordan. "No phone call recieved"
25/7/26 sent email to say I will give them 7 days to action a solution otherwise be going to contact bank for refund."no reply"
27/7/26 - rang to chase this up again, frankie apologised and said they haven't got any emails or anything and theirs no log she can check about phone backs or anything I said I am not happy and she said jordan will ring me back today.
It's 1130am this review on the 27th july, will update the review if anything changes. But any issues after shed delivery or during delivery don't expect a easy solution to contact them, all you have is their office phone number to contact them.
Opened a credit card dispute now for a refund, stressed me out the last 2 weeks and ruined my holiday.








