Some of the best customer support ever. I'm new to bike packing and I've been made to feel totally comfortable asking all of the entry level questions that others can make you feel daft for asking. A... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Alpkit have always made great stuff but recently cutting corners on leaving parts out. Recently bought a new titanium cooking pot and it didn’t come with the protective mesh bag which stops it rattl... Mehr ansehen
Unternehmen hat geantwortet
Hi Sonder I just wanted to say that I love my Camino Ti. I have taken this incredible bike on numerous bikepacking trips: West Country/2 Moors; Trans-Cambrian, Badger Divide and it just effortlessly... Mehr ansehen
Unternehmen hat geantwortet
My love for Alpkit just grows and grows. From your fab stores where you can get kit (inc from other brands) repaired, to clothing you can (try to) wear to death and going the extra mile (finding repla... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since day one in 2004, Alpkit has always tried to do business the right way. They're advocates of the highest ethical standards and have always chosen the most environmentally preferable method of production. Alpkit make affordable mountain gear without compromise to performance or sustainability. Their design ethos is set in stone: to make Gear You Love For Longer, the gear you use year after year and form a lifelong relationship. They take full responsibility for the impact of their business on society and the environment, improving all the time and making theirs a business that they can be proud of for all time. Alpkit gives 1% of sales and at least 10% of their profits to charity, via their Alpkit Foundation, which gives direct awards to grassroots projects that help people get outside.
Kontaktinformationen
Unit 12-14 Oak House, NG16 3QU, Newthorpe, Vereinigtes Königreich
- 01773 417 007
- support@alpkit.com
- www.alpkit.com
4,4
Hervorragend
937 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
Great products and great value - and more importantly, I have always been very well looked after as a customer if I've had issues. Alpkit's customer-facing comms have always been excellent, and I've been buying their gear for years.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Jonathan
Such kind comments, it feels like the only way to do things.
Much Appreciated.
Regards
Nick
MD / Co Founder
Great service
Great service. I bent my tent poles, and they sent me a new set and were very responsive and helpful. Thanks!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Jonathan
So glad we could help, poles do break and band so we aim to have the spares to support some of those misadventures.
Regards
Nick
MD / Co Founder
I had many questions about Alpkit tents…
I had many questions about Alpkit tents and they were quick to answer all of them. They do actually call you back. I needed a PFAS free tent so opted for the Roundhouse . Sorted out confusion over availability and offer prices easily.
Tent has arrived as promised. Looking forward to opening it up this weekend.
Highly recommend Alpkit.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
HI Tina
The roundhouse is such a lovely tent, the sort of tent that becomes more of a weekend adventure home than just somewhere to sleep.
Super easy to put up as well so you look like a pro when others are struggling to put up there 8 berth behemoth.
Have a great weekend.
Regards
Nick
MD / Co Founder
Good quality gear at good prices and…
Good quality gear at good prices and great involvement in outdoor activity promotion.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi John
Thanks for the review, we are always surprised that some brands don't really promote getting out there. With the weather we are having at the moment, it's difficult to think of anything else.
Have a great weekend
Nick
MD / Co Founder
Really helpful customer service
Really helpful customer service, replied very promptly to my email
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Beth
Thanks for the review, much appreciated.
Regards
Nick
MD / Co Founder
Great support from Brendan to change a…
Great support from Brendan to change a delivery, thank you.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Nicholas,
Thank you for the review.
Glad we could help with the delivery of your order.
Appreciate the shoutout for Brendan too!
All the best,
Naomi
Customer Service Assistant Manager
Outstanding Customer Service From Alpkit
I had an incredible experience with Alpkit. My tent inner was damaged and was out of warranty, but they replaced it free of charge without any hassle. Their customer service is top-notch, I couldn't recommend them more highly!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi there,
Thanks for taking the time to write a review.
So glad we could keep your tent going, especially as peak season is just around the corner!
All the best,
Naomi
Customer Service Assistant Manager
Excellent customer service
I sent a beloved old jacket to have it's zip fixed at Alpkit. The store I dropped it at didn't have capacity so they shipped it to another store who talked me through the fix and shipped it back to me.
Unfortunately Alpkit were let down by the courier who lost the package. However Alpkit Customer services were fantastic when I informed them that the jacket hadn't arrived. They managed contact with the courier and when informed that the package was lost, they immediately offered me a replacement from their own line. Their customer service (Dominic) was very easy to contact and sorted everything. They built a lot of trust and really showed Alpkit's ethos.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Nic,
Thank you for taking the time to leave this review.
Really sorry to hear the original jacket was lost on its way back to you, but glad we could get you sorted. It's not often we get scenarios like this, but we always try to do best by the customer when they do.
Appreciate the shoutout for Dominic too.
All the best,
Naomi
Customer Service Assistant Manager
Alpkit Sonder gravel event
I came to your Betws y Coed Alpkit Sonder ride out. But after all my careful prep I still made the school boy error of not putting my AXS battery back into my rear derailleur. I hoped I could buy one at the store but alas no. However I just want to say a MASSIVE thank you to the assistant who didn't just give up but had the faith to let me use one of your batteries for the ride - an absolute life saver. I never got his name but he saved the day. Often people only contact to complain - but I am so glad he helped me - the ride was fantastic - the after event soup hit the spot and the laugh me my son and his friends had on the ride
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Stew
Thats so good to know but i'd be confident that everyone of us that helps run these events would do the same. We've all made school boy errors, and sense of gloom thinking the day is over or at least very miserable when a white night has come through to save the day.
Thanks for sharing
Nick
Co Founder
Fantastic aftersales service
I received 2 bike bags from family for my birthday, after placing them on my bike I realised some straps were missing & emailed customer support. I received a reply within 24 hours & the missing straps delivered within 72hrs. Fab customer service
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Patricia
Thanks for the review.
Apologies that we didn't get it right first time, and that you had straps that were missing. I am glad we solved it so quickly.
Regards
Nick
MD / Co Founder
Walking pole Issue
Visited Alpkit in Keswick today 19/02 issue wirh my Carbon Marathon poles.
Staff sorted issue after exploring spare parts option decided to replace poles with a new set. Once again Alpkit staff delivered on service and empathy with fellow outdoors enthusiasts.
Top job
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
HI Andy
So glad the team could help out, really appreciate you taking the time to place the review and the shout out for the Keswick team.
Regards
Nick
Co Founder
Expert Advice
Matt in Customer support provided a fast response and expert advice in helping me decide the correct bike size.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Paul
Thanks for the review, we've got a great bike team both in store and online.
Bike sizing can feel like quite a commitment, advice is just part of what we can offer. The 30day ride guarantee is also important as sometimes even though all the correct advice may point to a certain size only time in the saddle will tell.
Enjoy the trails.
Nick
Co Founder
Good product
Good product - good customer service and great communication
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Kiran
Thank you for the review.
I appreciate you taking the time to post it up.
Regards
Nick
The staff at the Hathersage store and…
The staff at the Hathersage store and also Matt at Head Office were very helpful and patient when I bought a bike recently and asked to make some changes to the original set up.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
HI Simon
Thanks for posting up, and the shout out for Matt and team at Hathersage. Customising a bike to your specification is part and parcel to what we do. If you need help further down the line once you've got a few miles down then we are still happy to make sure the set up is working for you.
Regards
Nick
I did something silly to break my new…
I did something silly to break my new bike and they were incredible!! I felt so looked after throughout, they collected it, assessed the issue and gave me options then solved my issue and sent it back. The communication was top notch. Even before I broke my bike I was asking for some advice and receiving good customer service is sooo appreciated when you spend a load of money on your new beloved toy and need help. You guys are amazing!! I promise to not break it again 🤣
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Charlie
That sounds exactly what our team do well, assessing the issue, gripping the problem and making it as painless as possible for you.
Thanks for the review.
Regards
Nick
Co Founder
January Snails
Long time follower/customer of alpkit. I particularly like their Kingston store.
Missed the January by a couple of days whilst waiting for some birthday money to clear.
Emailed to see if they'd honour the discounted price. They didn't. Told to keep an eye on socials for further promos! 🥱
Taking my custom elsewhere. Poor customer service.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Jack
guess we were being fare to those costumers who bought in the sale.
I think it's unfair to say that you have experienced poor service when the team have just explained the policy.
Regards
Nick
Co Founder
AlpKit is a great company that provides…
AlpKit is a great company that provides top class equipment and even better customer service. Even on the very rare occasion there is an issue they will resolve it speedily. They replaced a head torch for me 2 years after I bought it with no quibbles! Other brands (think named after Olympic sporting events) wont even post to my address Don't go anywhere else is my advice.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi CIC
Thanks for review, much appreciated.
Regards
Nick
Co Founder
ordered a tent
ordered a tent, not told it was defective till after it was dispatched. too late!!!Put stuff in basket on very cheep offer. Suddenly dissapeared with no explanation, never ever will use you again or recomend you to anyone. Cowboy company
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
HI Brian
From my understanding we sent a the tent to you with some marks on the outside bag, then emailed you to let you know. (we should have contacted you before we posted it). The tent is 100% OK and is not defective. If you have any problem just send the tent back for a 100% refund?
Please get in contact if there is problem.
Regards
Nick
Co Founder
5 star service from Matt in Customer…
5 star service from Matt in Customer support. Helped me pick the right bike ,Sorted out one issue with the description brilliant.Bike arrived safe and sound well packed and ready to go. Highly recommend company to deal with.The change of ownership caused no issues at all everything arrived on time
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
HI Boneyard
Thanks for taking the time to place a review. It's very much business as usual here at Alpkit under our new ownership. All orders are being fulfilled, returns processed, gift vouchers honoured.
Matt and Connor are an experienced team able to help navigate the 14 million permutations (I think i'm remembering the fact right). All so you can get the bike you want tailored to you.
I appreciate the time you took writing in.
Regard
Nick
Co Founder
Alpkit have a attention to detail and…
Alpkit have a attention to detail and really care about their customers
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Alpkit
Hi Luc
Thanks for the review, and yes we really do care about our customer.
Regards
Nick
Co Founder
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