Amtrak Bewertungen 

Everything would have been great! Even after the crackhead experiencing at the train depot in Wilson NC.
Traveling business. The employees were BAD! Garbage and bathrooms were not taken care of. The employees took over the dining tables. I was attacked verbally for getting a small water bottle from a “employee table” then given a bottle of water from the bar.
The employees of Amtrak hung out in this dining area. One employee was being rebranded and told she was being written up in front of us.
I was told I could NOT come to the dining car over a bottle of water.
I have traveled around the world and have never experienced anything like this!
Garbage filled that you cannot fit garbage in. Bathroom was disgusting!

The sleeper car was not secure, nor was there a place to secure luggage. My jewelry & check book were taken from my personal carry on in my sleeper car apparently while at the diner. The items stolen were in 2 zippered pouches in my bag. Whoever, took them knew what they were doing.
Staff seemed rushed & bothered to accommodate often reminding us they had 18 other cars to look after when we asked a question. More than disappointed with the experience! Rough ride as well. Road the Empire Builder, Chicago to Portland, OR 9/10/2026

Did the Maple Leaf train from Niagara Falls to New York what a nightmare! Train was supposed to depart at 10.20am it trundled in at 11am train was dirty & smelly & guards barking orders at you to hurry up all bags had to go in the overhead storage including your large hold bags no help was given we struggled but did it. On the train about 10 minutes then everybody & all bags off for US customs who were rude, customs was a farce bags scanned but not us 🤷‍♀️ kept everyone there for 2 & half hours all standing before letting us back on, which was a free for all no assigned seating. Once again being barked at to hurry up & struggling to put our bags up onto overhead storage. We finally trundled into New York at 11pm. So be aware that it’s very long dirty smelly & stressful.

ON THE WAY BACK FROM NEW ORLEANS THE STAFF FEMALE STAFT WAS RUDE TO MY WIFE AND MYSELF. OVER THE PLACEMENT OF LUGGAGE. I WAS UNDER THE IMPRESSION THAT OUR LUGGAGE WOULD BE LOADED BY STAFF. MY WIFE IS 73 AND I'M 72 WITH BACK ISSUES. MY LAST TIME OF A AMTRAK TRAIN TRIP THANKS TO THE STAFF FROM HELL ON THE CRESCENT 210

Their app and website is often down. But the worst part is that they often send false info through their notifications. For example they will keep texting you that your train is delayed by an hour, and when you arrive at the station you find out that it left on time. The trains are filthy (even in business class), which is weird because riding Amtrak costs as much as flying.

I am a Train Girl. Love trains. Feel calm by their whistles at night, road trains consistently when growing up. My Grandfather was CFO for one trains line and my Great Uncle was President of the same line for over 10 years( Illinois Central RR Wayne Johnston). I remember silver utensils and China Plates. Kind, caring staff that wanted us to have the best experience.
Well I am now on the California Zephyr. My husband and I are in the Family suit so we have more room to sleep without needing to climb the ladder. I spoke to the CarClerk about how we needed to sleep. She gave me no indication that she heard me. After dinner. And I will take pictures tonight . The food was awful. The Jumbo Shrimp looked like my pinky finger. Limp. And I could only each half of one. They gave me 3. Our table of 4 ordered an appetizer, main course and a desert. Only the main course showed up. The staff were just standing around chatting. Appetizers and Dessert never came. Currently we are sitting in the observation car. We have sat here since 7AM so that in 5 hours we can see the mountains. 2 observations cars would be helpful.
The train Conductors have been giving accurate and helpful information.
The Snack shop has been pleasant.
It is our Staff car person and wait staff that have been miserable and not willing to help with anything. At all. The bed she made for the night was so sloppy, I wish I had taken a pic. The blankets were in plastic bags for us to tuck in and arrange by ourselves.
I love to travel by train, but the staff starts out angry. Sets their boundaries which causes me and I would quess others, to be afraid. Very afraid to ask for any help.
The train is not a cheap ride. If you are wanting this line to be known as a nice, convenient way to travel. Without any thing special. You don’t even measure to that yet.
I have now been on The Southwest Chief (slightly better), the EmpireBuilder and now the California Zephyr. Each one has its weak spots and it is your staff. Right now we are 4 hours late. That doesn’t bother us because it’s not about not trying, not being kind. Not being helpful. Getting an extra blanket was a request I asked for. Not worth reviving her annoyance.
Just hire the right people. Heck. They almost left without the Cook.

If I could give a zero I would. Train 40 is always late. The train conductors was assigning seats to passengers. I don't know the logic behind that. Assigned seats are not printed on the tickets, they have us a piece of paper with a number written on it with a sharpie. If there was an accident, passengers could not be identified by seats. They were rude and trying to micromanage seating. I pray I never have to travel with Amtrak again

I went Greensboro to Baltimore. Getting on in Greensboro was great service. In Baltimore I got off the train and someone was supposed to be there with a wheelchair and there was no one. With my carryon and purse and cane, I had to walk a long way. My bags took forever to be identified and my ride was waiting for over 30 minutes in the frantic drive around. Terrible service.

Tin can on wheels with overhead announcements system that makes English sound like a foreign language/ staff ambivalent. If train is at rider capacity, perhaps add additional car.

we arrived at the station hour and half before the departure, checked 3 bags for 3 people. boarded the train after the 3 hour trip we got off and asked about checked bags. They said they got no bags for us after a few calls found they forgot to load the bags and had already loaded them on the next train arriving hours later. we spoke to destination station and they said they would call if they get there. we were staying an hour away. At first they said would not deliver them until next day but finally agreed to send that night late.

Better than plane.... But: shitty wifi (really? Is it 1999), really shitty business class seats (omg my ass hurt so bad), why is everything dirty? Stained? I know business is supposed to be better... Its not!

I booked a trip for my son and I to take the train from Boston To Tampa. He is Autistic and he was very excited as trains are his jam. We boarded the train only to be informed we had no resveration in their system, despite a ticket and a valid receipt. I was told they don't know why it happened and I had to get a commuter train back to Boston and get a flight. My son had a 4 hour meltdown over it and I am getting no where. I have spent countless hours on the phone and emailing them as you cant talk to corporate. They haven't refunded me and I'd like my flight taken care of. I would like to take him on the train another time but I just don't trust their reservation systems.

2 things about Amtrak is the absolute worst!!! Delays with no explanation and being extremely overpriced.

My husband a disabled vet and I paid for 1st class sleeper and Amtrak train canceled while we waiting to board and switched us to a BUS , HORRIBLE EXPERIANCE and never gave us back the over $300 we paid for first class sleeper.

The train was filthy. The bathrooms were worse than the train car itself. The seats were old as was the train, and the ads said we could pick our seats. No such luck. We were told where we had to sit from the moment we got on board. I had longed for a train ride again, but I will never take an Amtrak anywhere.

I took the train from Portland to Seattle and won’t choose to do it again
The price ranged from &38-$71 and the time I needed was $71 for a coach trip less than 200 miles.
The train was on schedule and it was a newer car. It was the most UNCOMFORTABLE seat I have ever had to sit in for 4 hours. The older trains had much better seats. I won’t pay top dollar to be so uncomfortable again

1.0 out of 5 stars – Completely disappointing: Outdated trains, inflexible staff, and poor views
Our train journey with Amtrak Cascades from Vancouver to Seattle was a complete letdown and fell short of our expectations in every way.
* Baggage hassling: Although generous baggage allowances apply, a huge fuss was made over a single suitcase that was allegedly just a few pounds over the limit. Extremely customer-unfriendly and annoying.
* Booking chaos: We had booked an upgrade to Business Class, but the confirmation and response only arrived one hour before departure. A very unorganized and stressful feeling right before the trip.
* Outdated and dirty condition: The train itself is simply old, worn down, and gives a run-down, dirty impression. On top of that, the windows are far too small to properly enjoy the scenery.
* Seating: Despite being on the right side (which is supposed to offer water views), our seats faced backward against the direction of travel, making the ride even more uncomfortable with those small windows.
A waste of time and money—we definitely should have skipped this recommendation. Not recommended for this route.

I had to miss my train from Saratoga Springs, Ny to Burlington due to illness.

That said, for days I tried get in touch with an agent but was not able to due to high volume.

When I finally got in touch with one, I was told to call back on a week day to speak with customer relations and I would need documentation.

They make it as hard as possible not to give you customer service and to met your needs.

I'm currently traveling from Niagara Falls to New York City, and I'm really surprised that there are no window shades on a train this expensive. I've had the sun directly in my face for hours with no way to block it other than using my hand or turning away from the window.

This is a long trip, and something as simple as a retractable shade or even a transparent sun-filtering screen would make a huge difference. Passengers could still enjoy the view without having direct sunlight in their faces for hours.

For the price of these tickets, I think this is a very basic comfort feature Amtrak should provide...

We were traveling to Fort Lauderdale and then back to NY after our cruise. The train we took down wasn't as bad as the one home. Going down to Fort Lauderdale the train was delayed over an hour. The train back to NY was delayed 3 andd a half hours. No updates as to what was happening until we got to Philadelphia where we were told we needed a new engine. It was always we will be moving shortly. Sitting on the train with no A/C, and only emergency lights. The air was heavy as it is August. Very frustrating traveling with 6 people and not knowing what is going on. Even the crew was nowhere to be found. I will be contacting Amtrak. This is unacceptable. We have traveled Amtrak before and never had such problems. Besides the delays the bathrooms were filthy and it looked as though the train was not cleaned either. We could have driven and gotten to our destination faster then taking the train.
Anyone traveling on Amtrak just do your research. It may be a cheaper way to travel with multiple people, but is it worth all the hassle.