Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Mehr ansehen
Unternehmen hat geantwortet
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Mehr ansehen
Unternehmen hat geantwortet
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Kontaktinformationen
5 Eccleston Street , SW1W 9LX, London, Vereinigtes Königreich
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Gut
8108 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great shop
Great shop, friendly helpful staff, good sizing and prices.
What more could you ask for!
Must visit again soon as the top I bought is SO comfy and warm dont want to take it off!!!!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi ,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your shopping experience.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Be aware
Be aware, sale rack stated item was down from £79.99 to £49.99.
Check out £11.70 tax and a paper bag = £70.19. Not so much a SALE.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Joanne,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Love their clothing
Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns. Then when eventually when you decipher that and contact them numerous times for your refund and proving your postage and assurances that your refund has been issued I am still waiting for the funds 10 days later. Shocking returns policy
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Amazing products
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Dr Kanukollu,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Money Scammers
Farce of a company
Made an order, their couriers lost it then they stopped corresponding when I asked for a refund. Trading Standards have been notified.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to leave a review. I am very sorry to hear that your order has been lost and you are currently awaiting a refund.
Thank you for providing your email address, I have sent you and email to work to get this issued resolved for you.
kind regards
Lauren
Animal Trustpilot Team
The store staff were so helpful and…
The store staff were so helpful and friendly.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Helena,
Thank you for your 5-star review!
We’re so glad to hear that our team in store was able to assist you with your shopping, and you found them helpful and friendly
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Absolutely awful experience
Absolutely awful experience. Similar to numerous reviews on here . I was not refunded for one of the items from my order which I returned using the QR code sent to me by the company. I chased this with numerous E mails over several weeks. The company are saying they did not receive the return. Poor customer service. I would definitely never buy from the company again.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Tina,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form https://www.animal.co.uk/pages/contact-us and include "TrustPilot Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team
Good quality product and nice customer service
The price was very good, as the quality of the product, and the customer operative Luca was very kind, professional and informative, it was really a pleasant experience.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi ________,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
Don't buy the flipflops with a design on the footbed - the printed layer deteriorates to pieces
I have had 3 pairs of Animal flipflips over the past 10 years or so, because they are so comfy and durable. However the latest pair purchased maybe 3 years ago have completely deteriorated in the footbed and I have just had to throw them away. The older ones are still going strong. The difference is that the latest pair have a printed footbed - and it's the top layer with the design that has worn away leaving rolls of rubber curling up around the patches where the design and top layer has worn off. This is no good! I cannot recommend any flipflop with a design on the footbed. Black undersole only!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Virgina,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Great service
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Ben,
Thank you for your 5-star review!
We’re so glad to hear that our team was able to assist you with your purchase.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
So So comfy!!
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I feel like crying’ because they are just so so comfy! Crying with happiness and have just bought a 3rd pair
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Lorraine,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Already reported this issue to customer Service
Already reported this issue to customer service no communication regarding this over payment shopped at the Tenby Store SA707AJ on 22-07-2026 was charged twice for the same item have had no reimbursement for overcharging only a thank you for shopping at the store I can see why they are thanking customers they are profiteering on maybe all customers. Cough up.
I have already submited all the relevant information to Animal Customer Service(1)Store whereitem was purchased.(2) Date of purchase(3) Reciept of Purchase (4) Debit Card Statement of Double Charge. No Satifaction at All.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi Colyn,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order.
We’d love the opportunity to make things right. Please reach out to us via our Contact Us form https://www.animal.co.uk/pages/contact-us and include "TrustPilot Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
Lauren
The Animal Customer Care Team
Always great
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a power cut just as we were paying but held them to one side until the power eventually came back in the area, thanks!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
Great little animal store
Nice staff, good layout of product and offers...even in Padstow!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
From top to worth 🥲
It used to be my favorite clothing brand when I lived in Poole between 2008 and 2013. Looking at it today, it's honestly sad to see how much it has changed.
Prices have increased significantly over the years.
Materials have shifted from quality cotton to cheaper, more plastic-like fabrics, despite the marketing about "recycled" and "sustainable" materials.
Design has suffered the most. The clothes used to have personality: bold logos, distinctive two-tone branding, bright colors, and unique details. You could recognize one of their hoodies instantly, even without seeing the brand name. Today, most of the collection looks incredibly plain, generic, and uninspired—more like budget H&M or Primark than the brand it once was.
Even now, when I browse their website during 60% off summer sales, I struggle to find a single item I'd actually want to buy. That's something I never would have imagined back then.
The quality has also declined dramatically. I still own a T-shirt I bought in 2010, and I wear it as a pajama. Despite years of use, the fabric, fit, and colors have held up remarkably well. The only damage is from years of wear—holes and stains from using it so much! In contrast, I bought a few T-shirts in 2025 out of nostalgia, and they were already in poor condition after a short time. The difference in quality is striking. Now, organic cotton can be found, but the fabric deforms and loses color easily.
It's genuinely disappointing to see how far the brand has fallen from what it used to be.
PS: when you see their answer underneath my review, you can clearly feel that they don’t care at all, didn’t buy item but they said "thanks for choosing our shop" . . . As I said, they have lost quality in any way possible!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
------------------ The Animal Customer Care Team
enjoyed the range of clothing and the…
enjoyed the range of clothing and the politeness of everyone
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
Kings of the animal kingdom
Absolutely love the styles and quality of items available at animal. Store well presented and staff were super helpful. Fantastic experience
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
Will went above and beyond to help me…
Will went above and beyond to help me with an item I wanted to try on in the Cromer store . Excellent and friendly staff . A loved shopping experience
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Thank you for your 5-star review!
We’re so glad to hear that our store was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
------------------------ The Animal Customer Care Team
Poor Quality
I’m have had numerous articles of clothing from animal over the years, they have generally been well made and good quality. In the last year I have bought a pair of shorts and a hoodie. The quality has clearly been lost and I won’t entertain them as a brand again.
The hoodie formed holes near the front pocket within weeks having been washed once. The stitching and material were poor quality. As I got the item discounted I put this down to experience and didn’t bother contacting them.
The shorts have been worn about 10 times since last year, I put them on yesterday and within minutes they had split across the front from the leg to the belt.
I will not be buying this brand again, the quality is not good enough for the price. I have Mountain warehouse shorts that are 10 years old and better quality.
Order number ANL192821 and ANL174005 refers.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi,
Thank you for taking the time to leave your review today.
Customer feedback - both positive and constructive - is incredibly valuable to us at Animal, as it helps us continue to improve the service we provide. I’m truly sorry to hear about the issues you experienced with your order. We’d love the opportunity to make things right. Please reach out to us via our Contact Us form and include "Yotpo Review" along with your order number in the order number field. This will help us quickly locate your case quickly and provide the best possible support.
Best regards,
-------------------
The Animal Customer Care Team
Brighton shop, staff and quality of clothing are great
Brighton shop was really nice, we hadn't really taken much notice of it before and were really impressed with the selection and quality of the clothes and bags.
Staff were lovely, especially Caroline who was really friendly and helpful.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Animal
Hi
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
------------------- The Animal Customer Care Team
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