Answer4u Bewertungen 

Responsive and helpful. No complaints!

A disastrous first impression - Having listened to a call recording we were disappointed with the way our call was handled namely:
• The agent could not say our company name (this has been an on going problem and I had been assured that this was resolved)
• The agent has not taken down the potential clients name correctly (we got 'Terry' instead of 'Tony' – this is unacceptable error for a paid answering service)
• The message was incomplete based on the information the caller gave during the call.

As a result of this we sent an email to this potential client saying ‘Dear Terry’ and not ‘Dear Tony’ and the onwards confusion has been embarrassing and made us look unprofessional. A poor first impression and we all know you never get a second chance to make a first impression. I will be looking at alternative answering services.

This Company provides my Company with a valuable Out Of Hours service would highly recommend them. They customise their service to maximise good customer service to our Clients.

We used this service as a trial to ascertain the levels of potential business outside of normal opening hours.

The set up was quick and painless, and having listened to some of the calls, they're advisers delivered an impeccable response to our needs.

Would recommend for small and large businesses alike.

Excellent solution for an out of hours telephone answering service.

FANTASTIC ANSWERING SERVICE

We have used the services for over 11 years and it is fantastic and provides us with a great customer experience for our clients. Our clients are able to contact us 24/7 by using the answering service.

Dallas is our account manager and she is always on hand to review all schemes/processes. We aim to review/catch up every 3 months - making any amendments required and providing any feedback.

Absolutely amazing company , I am delighted that I have chosen answer4u to assist my company . There service is exceptional and all staff are highly efficient when answering phone calls and managing bookings. Thank you for being a superb external partner .
Emily Aklan
CEO /Founder
Serenity Welfare

We are currently having an Answer4U call management pilot.I have used a number of call management organisations and can quite honestly recommend Answer4U for ease of set up. Account managers are knowledgeable and respond quickly, staff/operators are courteous and polite and five stars for having all data and staff 'onshore'.

Level of communication was high and very efficient. Ease and speed of set-up was simple and we felt supported throughout. Requests are dealt with very quickly.

Reasonable price and quick customer service. Thank you for your great service. Very helpful service that helps us in times of high call demand.

When we needed to make amendments with Answer4u the service was exceptional. They dealt with our request immediately and confirmed once it has been completed. I highly recommend their professional service.

Running a property company can be time-consuming, juggling the demands of tenants, rent collection, managing voids and dealing with maintenance issues. With Answer4u, I know no matter what time a call or query is made to my business number it will be dealt with professionally and politely by and experienced agent who will then email or text the information to me, keeping me updated 24/7 and giving me the freedom to respond when convenient.

Generally happy with the service, however sometimes frustrating with the lack of information that was emailed through to us from the caller.

Great company to work with and always excellent Service

Reliable and very professional set up. I have been using A4U for most of this year and am very happy with the service

Everything has been good. Quick customer support, easy setup and overall good experience.

We are very happy with Answer4u, they have enabled our customers to be able to get a out of ours message to us.
They come across very professional and helpful towards our customers.
Highly recommend.