I ordered a headset which was out of stock. There was confusion about what I had ordered vs what I thought I had ordered. Ellie King-Green called me, explained the situation and then sorted out a li... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The company really went the extra mile for our order! I ad ordered the wrong part and, when I queried what I had done, they went into action to discover the part I actually needed - going so fa... Mehr ansehen
Unternehmen hat geantwortet
I ordered a projector for my small garden cinema room, received a call from Tom to discuss my requirements. It soon became apparent that what I had ordered would not fulfill my needs. Tom talked me t... Mehr ansehen
Unternehmen hat geantwortet
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktinformationen
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Vereinigtes Königreich
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Hervorragend
440 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
COWBOYS - AVOID
If I could give less than one star I would. Purchased £160 of parts to hang a projector. Realised I didn’t need one of the two parts (in a box that was never even opened) and tried to return the item in 12 days, after informing them in 3 days. The item is worth £43. They then point to some small print that I can’t even find stating that their return rule doesn’t apply to businesses. Small businesses in my case, even though I purchased as a regular consumer.
My advice for you is that there are many companies to choose from out there and I wouldn’t choose to trade with one that treats their customers which such contempt.
BEWARE this company has many 1 STAR REVIEWS showing that when something goes wrong that aren’t interested.
AVOID AT ALL COSTS. COWBOYS.
30. Juni 2026
Bewertung ohne vorherige Einladung
A* Service!
I ordered a headset which was out of stock. There was confusion about what I had ordered vs what I thought I had ordered. Ellie King-Green called me, explained the situation and then sorted out a like for like product in a different couour for the same price. She even organised a next day delivery for me despite it by then being past the 4pm cut off. She's an absolute star and a credit to your business!!
Well done and thank you Ellie!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, excellent experience.
I ordered a projector for my small garden cinema room, received a call from Tom to discuss my requirements. It soon became apparent that what I had ordered would not fulfill my needs. Tom talked me through the options and guided me, There was not one moment of sales pressure ( I'm in sales), he did not attempt to blind me with science, just explained everything logically. I gave him a budget and he worked as close to it as possible. I've now ordered a new projector and looking forward to receiving it. Tom is a credit to the company, his knowledge,.conduct and customer relations are second to none. Thank you Tom for for such a pleasant and easy experience,.I wouldn't hesitate to buy from you again.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The company really went the extra mile…
The company really went the extra mile for our order!
I ad ordered the wrong part and, when I queried what I had done, they went into action to discover the part I actually needed - going so far as to contact the manufacturer to find the correct part.
Really happy to recommend.
Big shout out to Ellie for the way she handled my queries (and ineptitude!)
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Deborah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Brought myself a projector which needed…
Brought myself a projector which needed to be shipped from Germany and Deborah Tildesleyand has been fantastic throughout from initial enquiry, through to order updates and then in to final checks to make sure I am happy , extremely impressed with this company
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Liam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not surprised AV Parts Master rates so…
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the England World Cup game on Wednesday. He said Acer were out of stock so not likely but he would see what he could do. Erik rang me today (Wednesday) and said that he had found the last one available from their various suppliers and they would dispatch it immediately so it should arrive for the weekend. Absolutely fantastic customer service, why can't ths be the norm.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Martyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good service
Very good service. Good price and kept up to date with the order. Arrived quickly.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and easy to deal with.
Great service and easy to deal with.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning UK Electrical
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Repeated customer
This is not the first time I have done business with AV and I keep going back to them, so something has to be working.
Their product range suits me fine and it is attractively priced. Delivery is generally reliable and prompt.
I would have no problem in directing future orders with them.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Malcolm
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
All good except they need to update the…
All good except they need to update the website more often. Purchased monitors and each time after ordering was told not in stock. They did telephone and sort / source better items so fair enough.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon David
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Immediate connection and communication
Immediate connection and communication. Product arrived very quickly. Follow up communication was good. Company seems to understand customer care.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Raeesa
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really good helpful service
Really good service from Jordan. I asked for a price match and was provided with a quote and order link. Item dispatched and delivered next day.
You can't say fairer than that. good price, good service. Thank you.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would 100% recommend this firm
Second time using AV parts master for a cinema lamp - along with being a really competitive price for genuine parts, they service is first class, next day delivery and communication with humans (No chat bots or automated messages)
Would use again 100%
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Daniel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good and informative about the…
Very good and informative about the product you are buying
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Shekera
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very happy to Recommend
Very happy with service. Part was delivered to time and worked perfectly after being swopped for old component. Have always been satisfied with AVPartsmaster service and am very happy to recommend.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon ICT Chigwell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordered a gaming monitor and it arrived…
Ordered a gaming monitor and it arrived quickly. Very happy with my purchase
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Luke
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently purchased a monitor from AV…
I recently purchased a monitor from AV Parts Master and I couldn’t be happier with the service.
The whole process was smooth from start to finish. The monitor arrived quickly, was well packaged, and was exactly as described. Communication was clear, the price was fair, and everything felt professional and reliable.
It’s always reassuring when a company does exactly what it says it will do, and AV Parts Master delivered a great experience. I would happily buy from them again and would definitely recommend them to others.
Excellent (excellent) service.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Very Happy Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently brought a projector that had…
I recently brought a projector that had limited stock and I must say the customer service was excellent. Louis was very helpful in finding the right projector for me and was very patient and polite in doing so. The phone call was very professional and i’m pleased with the result.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon William
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not Next day delivery
Orders made before 4pm are not actually prepared for next day delivery. Dont rely on this even if they call you to confirm item has been shipped as they do not provide relyable information. Customer services have been of little to no help. If you need goods to be delivered by a set date best to go elsewhere.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dal
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery when not always available
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest either comparable alternatives and estimated delivery wait times. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative if not available for next-day delivery
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
These guys go above and beyond in their…
These guys go above and beyond in their service. I ordered this because they had the projector at a good price online and appeared reputable. Before they dispatched, they phoned me to check I knew the requirements for a screen (which I did, but may well not have known). The purchase was for a Hisense Ultra-Short-Throw. They were keen to let me know they could also pick up queries. Truly grateful to see internet purchases meet old school, actual care and attention from customer service.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Nich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.