AYM Bewertungen 1 716

Antwort von AYM

18. März 2024

Dear Donja,

Thank you for your positive feedback! We're thrilled to hear that you were satisfied with your purchase and the delivery process.

At AYM, we always strive to provide excellent products and service to our customers, and we're delighted that we could meet your expectations.

We look forward to serving you again in the future. If you have any questions or need assistance with anything else, please don't hesitate to reach out.

Kind regards,
The team at AYM x

Antwort von AYM

11. Juli 2023

Hi there,

We are sorry to hear about your negative experience, and we apologise for any inconvenience caused. We understand your frustration with the customs fees and the delay in processing your return and refund.

Regarding the unexpected customs fees, we would like to clarify that customs regulations and charges are determined by the destination country and are beyond our control. We strive to provide accurate information and support to our customers regarding potential customs fees, but sometimes, unexpected charges may arise. We apologise for any confusion or inconvenience this may have caused.

Further information can be found on our website here: https://www.aym-studio.com/pages/faqs-information and here: https://www.aym-studio.com/pages/shipping-services

As for your return and refund, we apologise for the delay in processing. Our returns process usually takes a shorter time frame, and we understand your disappointment with the extended wait. We will investigate the status of your return and ensure that it is processed promptly. Please reach out to our customer support team with your return details, and they will assist you in resolving this matter and providing an update on your refund.

We value your satisfaction and appreciate your patience throughout this process. If there is anything else we can do to assist you or address any other concerns you may have, please do not hesitate to contact us.

Once again, we apologise for any inconvenience caused, and we are committed to resolving this issue to your satisfaction.

Best regards,
The team at AYM x