Bake Me A Wish is fantastic. We have used them for several years, for everything from birthday cakes for remote team members, to client gifts, post-surgery 'get well' surprises and more. They've got a... Mehr ansehen
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Das sagen Bewerter
I ordered this cake for a friend. I have talked to them as to should I buy again, their answer was the cake is delicious but it came smashed on the top so presentation was not a punch.
Unternehmen hat geantwortet
I ordered the chocolate torte cake and paid for the 2nd day Saturday delivery. It showed up the following Monday completely melted and unedible . What I was most surprised about though was how small t... Mehr ansehen
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Avoid at all cost! Tried to use them for my friend's birthday. They never delivered the cake, customer services ignored all my emails and I had to contact them on social media to get through to them.... Mehr ansehen
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Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
For over 10 years, Bake Me A Wish! has been delivering gourmet quality cakes nationwide in time for our customer's special occasions, including birthdays, anniversaries, Valentines, Mother's Day - you name it! Birthday Cakes are our specialty, and we have over 25 flavors and styles of cake to choose from! Remember the excitement you felt as a child when your birthday cake is brought into the room for your special wish? As we get older, we often look over the chance to indulge ourselves, if only for one day a year, to make it a very special day. Bake Me A Wish! allows fiends and families to recreate that experience and send a delicious cake to their loved one and have it arrive on their birthday - guaranteed!
Bake Me A Wish! Gourmet Bakery Gifts
Vom Unternehmen geschrieben
- Gourmet Cakes, Cupcakes, Cookies and Brownies delivered nationwide!
On Time Delivery Guaranteed!
Have your cake and eat it too!
We'll have your cake or gift arrive on the date you select!
Kontaktinformationen
303 5th Avenue, STE 2001, 10016, New York
- 888-YUR-WISH
- customercare@bakemeawish.com
- www.bakemeawish.com
3,7
Akzeptabel
9331 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivery was perfect!
Delivery was perfect!! My son loved the treats!
12. April 2025
Bewertung ohne vorherige Einladung
Package arrived when promised
Package arrived when promised
Is a gift for Grandson so won't be opened until Friday.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Lyn, thanks for writing,
We’re so glad to hear the package arrived right on time! We hope your grandson enjoyed the sweet surprise when he got it. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
I ordered a cake for an 80…
I ordered a cake for an eightieth birthday party. When I put the billing address in it auto changed the address (city, state) for the delivery which I didn't know until the cake never arrived. I emailed the company on the day it didn't arrive and got no response except that they received my email. It was after hours and I couldn't call anybody and I had to wait until Monday morning. I called first thing in the morning, and I had to leave a message. I didn't receive a reply so I called back and basically, they won't do anything about it. And they won't honor any type of discount for another cake. It's really too bad, because the cakes are good. But, the customer service aspect is quite poor. They asked for a phone number when I ordered so that the delivery people can call if there's a problem with the delivery. But apparently, that is just for certain delivery companies according to the customer service department. I understand that it was partially my fault for not rechecking the address that I put in correctly, but then their website autocorrected and changed the city and state. They've lost a customer, unfortunately, because their cakes are worth the money.
ADDENDUM: After contacting the head of the company I was graciously given a full refund. Thank you!
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Becky, thanks for writing this back in April,
We’re truly sorry for the experience you had with your order. We understand how frustrating it must have been to miss such an important celebration due to the address issue and delayed communication. While the error appears to have stemmed from an auto-correction during checkout, we take full responsibility for not resolving it more quickly.
We did ultimately issue a refund and sincerely apologize again for the inconvenience. We appreciate your kind words about the quality of our cakes and hope you’ll consider giving us another chance in the future.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Failed.
Easy to order, but don't expect your order to actually be delivered on the due date. Ordered a birthday cake and was finally told mid day that the cake would not make it. Terrible.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Sarcasm Powered, thanks for writing,
We’re very sorry for the delayed response and for the disappointment you experienced with your birthday cake delivery. We understand how important it is for gifts to arrive on time, especially for special occasions, and we regret that we didn’t meet expectations. While we strive to honor our delivery guarantees, delays can sometimes occur due to carrier issues. We’d love the opportunity to make this right, please reach out to us directly so we can assist further.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Ordered BD cake one week in advance
Ordered a BD cake one week in advance. Waited for the cake..and nothing. After 5 emails finally received an answer:
Dear Friend,
Hello. We are writing today to sadly notify you that there was a shipping issue. Our shipping partner UPS neglected pick up the prepared shipments from our bakery for gifts set to be delivered today April 14th. We sincerely apologize for any inconvenience this may have caused. The gifts will be picked up today April 14th and will be delivered on April 15th.
Who needs a BD cake NEXT DAY!!! Successfully ruined such important day. Never again!!!
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Alex, thanks for writing,
We’re truly sorry for the delivery failure and the impact it had on such an important celebration. We understand how frustrating it must have been to wait for a birthday cake that didn’t arrive on time, despite your early planning. While we did issue a full refund, we know that doesn’t make up for the disappointment, and we deeply regret the experience. If you’re ever open to giving us another chance, we’d love the opportunity to make things right. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Melted products
The website was great. Easy to use, pay and complete the order. You figure for a business that sells baked goods and delivers them nation wide, they would do something to keep your order from melting in all the hot trucks. Wife received her gift in a melted lump. Everything stuck together and to the packaging.
12. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Mark, thanks for writing,
We’re so sorry to hear that your wife’s gift arrived melted, that’s incredibly disappointing, and not the experience we want for our customers. While we do take steps to protect our packages during transit, we clearly missed the mark here, and we sincerely apologize.
We’d like to make this right by offering you a refund or a reshipment, whichever you prefer. We emailed you about this back in April but never heard back. Please reach out to us directly so we can take care of this for you.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Cheesecake was tasty
the order process was easy; cheesecake was very tasty. However, the cheesecake was a day late so the recipient did not receive it on their birthday. And, since it was a day late and arrived on Saturday instead of Friday, and my son lives in an apartment, he couldn't get the cheesecake until Monday. It sort of ruined the whole point of sending it on his birthday.
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Cathleen, thanks for writing,
We’re so sorry to hear your cheesecake arrived late and that it missed your son’s birthday celebration. We completely understand how important timing is for these special moments, and we regret that this experience fell short of expectations.
Although some time has passed since April, we truly appreciate you sharing this feedback, it helps us improve our processes to prevent delays in the future. If you ever encounter an issue again, please reach out right away so we can make things right under our guarantee policy.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Absolutely disaster avoid and save your money
Absolutely disaster - would not recommend to anyone, expensive horrible and rude customer service,
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hi Minnie, we’re really sorry to hear about your experience That’s not the kind of service we aim to provide. Please reach out to us at customercare@bakemeawish.com so we can look into this and try to make things right. 💛
Fabulous
Fabulous ! Very well packed and delivered carefully. Thank you
7. April 2025
Bewertung ohne vorherige Einladung
We ordered a birthday cake for our…
We ordered a birthday cake for our friend's birthday as a surprise. The cake was delivered in such a horrible condition. It was really really embarrassing.
For a 100 dollars?? Never again.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Mohamad, thanks for writing,
We’re very sorry your gift arrived in poor condition, that’s not the experience we want for any of our customers. We understand how disappointing that must have been, especially for a special occasion. We’re glad we were able to issue a full refund, and we truly appreciate your feedback. If you ever decide to give us another try, we’d love the chance to deliver a better experience.
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Excellent service
Delivered on time and in good condition
5. April 2025
Bewertung ohne vorherige Einladung
Very fast service and delivery!
2. April 2025
Bewertung ohne vorherige Einladung
Great Customer Reps
Great Customer Reps. Received on schedule.
27. März 2025
Bewertung ohne vorherige Einladung
On time delivery and delicious
On time delivery and delicious! Will use this service again.
26. März 2025
Bewertung ohne vorherige Einladung
Happy Birthday from Far Away
Great selection. Great service. Family liked the birthday cake!
23. März 2025
Bewertung ohne vorherige Einladung
Late cake
I ordered a Carrot cake for my friend’s birthday on the 18th for a birthday on the 23rd. It was supposed to arrive on the 21st, she received it today, four days late. That is unacceptable. I was made aware of the delay. I gave 2 stars because she got the cake. I live in Virginia, she lives in Connecticut.
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Margaret, thanks for writing,
We’re truly sorry to hear that your friend’s birthday cake arrived late, especially after you placed the order well in advance. We understand how important timely delivery is for special occasions, and we regret that we missed the mark. While we’re glad the cake was eventually received, we know that doesn’t make up for the disappointment. If you’re ever open to giving us another chance, we’d love the opportunity to make things right. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
cake didnt arrive …
ordered a birthday cake for my moms 60th birthday , ordered said cake 2.5 weeks in advance ! Day of delivery unable to track , call the bakery and they state the cake didn’t get picked up and sorry it won’t be delivered ! I ask if anyone planned to call me so i could have made other arrangements as Noon the day of left me no options . They said they were working on making the call. thank you bake me a wish for ruining a birthday present from out of state kids and grandkids !!!
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Bake Me A Wish
Hello Jen, thanks for writing,
We’re deeply sorry for the delivery failure and the disappointment it caused on such a meaningful occasion. We understand how upsetting it must have been to plan ahead for your mom’s 60th birthday, only to be left without options at the last minute. While we did attempt to resolve the issue and communicate updates, we clearly fell short, and we regret the impact this had on your celebration. If you’re ever open to giving us another chance, we’d love the opportunity to make things right. We hope to bake your wish come true again soon!
Kind regards,
Customer Care
Bake Me A Wish!
T: 888-YUR-WISH (888-987-9474)
E: customercare@bakemeawish.com
Cake was really good and not overly…
Cake was really good and not overly sweet.
22. März 2025
Bewertung ohne vorherige Einladung
Fast and easy to order
Fast and easy to order! Love the next day delivery!! Sure is nice to have this option as a gift!!
14. März 2025
Bewertung ohne vorherige Einladung
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