Bench Africa Bewertungen 

275
TrustScore 5 von 5

4,8

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Makutsi came highly recommended to us by our friend. We weren't disappointed. The huts were comfortable and cute and the staff couldn't do enough to help us to have an amazing experience. We saw ou... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Bench was suggested to Us by friends. Reading thru many Africa tour mags. We decided to select 3 of Benches safari tours. Rebecca G from Bench listened to what we wanted to do and our expenditure.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We recently took the Deluxe South Africa tour with Bench and it was wonderful. The accommodation was first class and the organisation of transfers and day trips was seamless. Eric, the main point of c... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We asked Bench to recommend two safari camps close to Kruger as we were flying in from Victoria Falls. Bench suggested 'Nkorho Bush Lodge' and then 'Garonga Safari camp'. We also needed transfers to... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Vom Unternehmen geschrieben

Family-run since 1969, Bench Africa specialises in small group tours and tailormade journeys across Africa, offering authentic and immersive travel experiences for discerning travellers. With offices based in Australia and dedicated local operations on the ground in Africa, every detail is carefully coordinated to maintain exceptional standards and ensure smooth, seamless journeys from start to finish. Bench Africa designs customised itineraries that connect guests with Africa’s diverse wildlife, rich cultures, and stunning landscapes. Whether exploring iconic destinations like the Serengeti, Okavango Delta, Kruger National Park, or the Maasai Mara, or discovering lesser-known gems off the beaten path, each safari is crafted to suit individual interests and travel styles. Specialising in both personalised private safaris and small group tours, Bench Africa provides expert guidance throughout the planning process and on the ground. This hands-on approach, supported by experienced local guides and knowledgeable teams, creates meaningful connections with Africa’s natural environment and local communities. Beyond wildlife viewing, the safaris often include cultural encounters, opportunities to support conservation efforts, and authentic experiences that reveal the true spirit of Africa. With a commitment to responsible and sustainable tourism, Bench Africa ensures that travel has a positive impact on the regions visited. Whether it’s a luxury safari, a family safari, a solo adventure, or a tailormade honeymoon, Bench Africa’s careful planning and genuine care deliver memorable and meaningful journeys that leave lasting impressions. The combination of extensive local knowledge, personalised service, and a passion for Africa’s wild places makes Bench Africa a trusted choice for travellers seeking in-depth and unforgettable safari experiences.

Excellence through Experience

Vom Unternehmen geschrieben

Bench is there every step of the way, until you land safely back in Australia.
Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! Every member of the Bench family has a real passion for Africa and has travelled extensively throughout the continent, with many having also lived and worked there. Our advice comes from first-hand experience and we work hard so our clients can make well-informed decisions and book their perfect holiday. We look forward to helping you choose the African experience that suits you, whether you've been before or are going for the very first time!
Your African Safari Tours Reviews
We are truly grateful for the honest feedback that our past customers leave on Trustpilot. These African safari tours reviews feature on the individual tour pages on the website, which helps future travellers who are researching where to go for their African safari of a lifetime. We would really love to hear some detailed feedback on the individual properties that you stayed at as this features on our website, alongside the property or itinerary that you experienced so if you want to give fellow travellers tips and recommendations on any part of your trip, or even your whole trip then this would be really helpful!

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4,8

Hervorragend

TrustScore 5 von 5

275 Bewertungen

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4,8

Alle Bewertungen

(275)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

We had the most amazing experience due …

We had the most amazing experience due to the wonderful staff at Bench Africa.
Our time was limited so our travel person suggested quality over quantity.

We had a few days in Cape Town, extremely happy with accomodation and
transfers.Everything went smoothly and efficiently.

Both our game parks were amazing, Kings Camp and Leopard Hills. I could not be happier with the experience we had in both camps.
Each one did have something that stood out more than the other, but we were overjoyed with our experiences in both.
The safari's exceeded our expectations, and my biggest thrill was when my husband, who NEVER wanted to go to SA, said very quietly to me..."I am so pleased you MADE.. me come".
Mind you, that was the game parks only.

Wonderful experience, definitely would return for more, and certainly Bench would be my go to for advice and bookings.

6. Februar 2018
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Bench Africa

Bench Africa provided prompt response when looking at booking the climb at Mount Kilimanjaro. Even after the booking was made, they provided a quick response when questions were provided. The company that bench Africa use to complete the trek were also great.

Would like to see the packages that are sent and provided to clients be sent in the mail earlier than current procedures as we were already away and missed the itinerary and information that was inside these packs.

A list of helpful items would be great to send to clients heading on the trek as this would be useful for those who haven't done much trekking before. It is lucky we contacted a friend who had completed the climb before and told us some important items to take, which we would have not thought of taking.

4. Februar 2018
Bewertung ohne vorherige Einladung
Bench Africa-Logo

Antwort von Bench Africa

Hi Christina,

Thank you for taking the time to review our services.

I am incredibly disappointed to hear that you didn’t receive your documentation in time. I can see from the notes on your booking that we sent out your documentation by Express Post on the 22nd of December. This included a useful list of items to take, as well as your detailed itinerary. We received a notification on Australia Post tracking service to say that it was delivered at 11:04 on the 27th of December. However, having just checked the tracking number again I can see that there is a second delivery time of 04:30 on the 24th of January, which would have been after your departure date on the 18th of January. This is the first time that this has happened and I can only imagine that it had initially been delivered to the incorrect address, hence the two delivery dates and unusually long delay.

I would like to assure that we will be implementing the changes necessary to avoid this happening again and now plan to send out an email at the time of postage to notify our customers to contact us if for whatever reason they do not receive the documentation within the specified time advised by the postal service.

I will contact you directly to email you a copy of the break down of the tracking schedule for your records.

Thank you again for your feedback Christina as this will help us to further fine tune the service that we offer and I apologise again as I understand that this would have been inconvenient for you.

Warm regards,
Maria Tropiano

Bewertet mit 5 von 5 Sternen

Kenya Highlights with Bench Africa = AMAZING

Bench Africa delivered an amazing travel experience. From start to finish there was nothing to be faulted.
Kevin, our guide was extremely knowledgeable, safe and accommodating and made the whole experience fun, entertaining and educational.
The properties we stayed in were wonderful - the staff were extremely friendly and no request was ever too difficult.
Lake Nakuru Sopa Lodge was one of the most beautifully scenic places I've stayed at - the rooms had the most incredible view of the Lake and Valley and it was the most incredible view to wake up too.
Sweetwaters Tented Camp also provided a flawless and accommodating environment. The tented rooms were amazing from the spaciousness to the comfort, to the slippers! The camp itself also had a large range of extra activities - the spa treatments are definitely recommended.
The National Parks we visited provided us with sightings of a large range of wildlife - the knowledge our guide Kevin had was next level - what an amazing and enjoyable trip - something I will remember forever and happily recommend to anyone wanting to visit Kenya. Thanks Bench Africa!

28. Dezember 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bench Travel arranged not only a 21 day …

Bench Travel arranged not only a 21 day Safari Tour with Jenman but also my flights and accommodation on either side of this tour to perfection. All accommodation was excellent (more that what I'm used to actually) and I was met at airports and taken to lodges on time every time. Our African tour guides were very knowledgeable about local flora and fauna and peoples, locations, etc and were excellent in dealing with 10-12 sometimes complaining people. They were very integrous and I can't speak highly enough of them nor of Bench Travel. I felt safe at all times in such a new and unknown environment.

21. Dezember 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My Diverse Namibia Safari

My Diverse Namibia journey with Wilderness Safaris, booked with Bench Africa, was absolutely fantastic, a very good knowledgeable guide/driver, excellent camps, great variation of scenery and activities. Great adventure and lots of fun.

19. Dezember 2017
Bewertung ohne vorherige Einladung
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Antwort von Bench Africa

Dear Dirk,

Thank you so much for taking the time to review your experience with Bench. We are delighted to hear that you had a great time on the Diverse Namibia safari.

We hope we can help you with your next Africa adventure in the future!

Have a fun-filled Christmas!

From all of us at Bench Africa.

Bewertet mit 5 von 5 Sternen

Thank you to Karen from Bench who did a …

Thank you to Karen from Bench who did a fantastic job organising our tour, had a great time, The rooms in Amalinda Lodge was amazing and the view from the pool spectacular.
Our driver/guide Dumi such a gentleman and genuine nice guy, felt safe all the time.
Egypt and Jordan welcome the tourists and so much security you have nothing to worry about.
Thanks again Karen !!!!!!!!!!!!

6. Dezember 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A wealth of knowledge and experience

Very happy with the service and knowledge of Julie who helped me organise a family trip for 14 members of our family. Organising for so many, ranging in age from 7 to 66 was no easy task.
A wonderful time was had by all and the organisation was first class.
Would definitely use Bench Africa again.

1. Dezember 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bench Africa know Africa front and back …

Bench Africa know Africa front and back and if you want a stress free journey of a life time they are the way to go...

18. November 2017
Bewertung ohne vorherige Einladung
Bench Africa-Logo

Antwort von Bench Africa

Hi Tracy,

Thanks for your feedback on the service that Bench offers. I hope you had a wonderful time in East Africa.

Warm regards,

Lara

Bewertet mit 5 von 5 Sternen

Thankyou Bench

Thankyou Bench for taking care of all of the fine details and arrangements so that we could enjoy the most magnificent trip! So many incredible, unforgettable experiences!

13. November 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

One of the best weeks of my life!

One of the best weeks of my life! Crew were great, accommodation fantastic and I loved how it was all inclusive. Food was exceptional.

11. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Bench Africa

Dear Renee,

That's wonderful news! I'm delighted to hear how much you loved it all. Thank you for taking the time to review your experience.

Warm regards,

Lara

Bewertet mit 5 von 5 Sternen

Most amazing trip ever

Most amazing trip ever. Every little thing was thought of and the full experience was amazing. I would travel again with Bench in a heartbeat!!!!!!!!!!!!!!!

9. November 2017
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bench Africa were amazing!

Bench Africa were amazing! Travelling through Botswana with three young children was always going to be tough, but the Bench team had everything organised and chose the most suitable camps for a family like ours. The all inclusive activities were brilliant, especially the doors free helicopter ride over the Okavango Delta. We felt so spoiled the whole way.

9. November 2017
Bewertung ohne vorherige Einladung
Bench Africa-Logo

Antwort von Bench Africa

Hi Vicki,

I am absolutely delighted to hear that you and your family enjoyed your trip to Botswana with Bench and already we can't wait to organise your next trip. Hopefully you and your little ones have made memories to last you all a lifetime!

Thanks for your lovely comments and for taking the time to review Bench.

All the best,

Lara

Bewertet mit 4 von 5 Sternen

Outstanding Driver/Guides, Great Accomodation - just a few tweeks needed to the itinerary to make for an outstanding Safari!

Tanzania:
Our Leopard Tours driver/guide in Tanzania, Michael Lucas was outstanding - very knowledgable, thoughtful, helpful, accomodating, good sense of humour & all round nice guy. We were all very sad to say good bye at the Kenya border!

The standard of accomodation overall was fantastic! Mount Meru Hotel, Ngorongoro Farm House, Serengeti Sopa lodge all excellent but the tented camps were our favourites! Kirumuru was just great but the Satao Elerai Camp blew our minds - probably our favourite accomodation anywhere in the world!

Kenya:
Again, our Southern Cross Tours driver/guide in Kenya, Freddie was outstanding - very knowledgable, thoughtful, helpful, accomodating, good sense of humour & all round nice guy. We were all very sad to say good bye at the the end of the safari.

The only massive disappointment for the trip was arriving late in the day at Satao Elerai & not having any real time to enjoy this fabulous camp. We definitely should have stayed an absolute minimum of 2 nights but were rushed away straight after an early breakfast to transit to the next overnight stop at down town Nairobi! We just could not understand why we would suffer hours of peak hour traffic & a huge day in the car, only to end up in a hotel room in a major city - not what we came for at all! There appears to be no rational reason to go through Nairobi at all. All of us would much rather have spent an extra night at Satao Elerai, enjoyed the sunset cocktails on the deck chairs & and some chill out time around the pool & found another route to Masai Mara - avoiding Nairobi at all costs (even if this meant adding an extra night to the package).

Masai Mara Game Reserve was amazing as was Lake Nakuru. The Masai Mara Sopa Lodge was a bit of a disappointment (very tired & in need of a major refurbishment) but the Lake Nakuru Sopa Lodge was absolutely fabulous - could easily have spent another night there also!

Overall, we loved the trip but if the above mentioned changes could be made to the itinerary, it would be absolutely outstanding

1. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Bench Africa

Hi Ian,

Thank you for taking the time to review your experience with Bench Africa.

We are grateful for your constructive feedback, something that we always want to hear so that we can attempt to perfect the experiences that we offer.

Great to hear that you enjoyed your experience in East Africa! Africa is indeed a very special continent and has a habit of getting under your skin! :) We completely understand that the infrastructure can pose a bit of a logistical issue when trying to incorporate so much into one itinerary, and I do entirely sympathise with the comments that you have made. Our balancing act is always to try and make it as affordable as possible for our customers, whilst making sure that you get to see as many of the highlights without sacrificing any comfort, safety or indeed overall enjoyment of the tour.

To address your comments, the tour does unfortunately have to go through Nairobi if travelling by road from Amboseli to the Masai Mara. There is no quicker or better route to get from Amboseli to the Masai Mara by road and we would not advise doing this in one day. Any traffic delays (or otherwise) would mean driving at night, which we avoid due to safety. The alternative option that Bench offers is to upgrade to the Highlights of East Africa Masai Mara Fly-In package, staying 2 nights at Satao Elerai and then transferring by air from Amboseli to the Masai Mara, via Nairobi. This allows for a full day at Satao Elerai. This is of course all dependent on budget however as it does cost upwards of an additional $1,195 per person. This would be suggested at the time of quoting and booking if your discussed budget allows for it.

Thank you for your feedback on Mara Sopa Lodge; I have passed this on to our team.

I am thrilled to hear that your guides, Michael Lucas and Fredie were great, and that overall your experience was a positive one. I hope you have a lot of photos and good memories to take away with you,and we do hope that you will return to experience more of what the magical continent of Africa has to offer!

Warm regards,

Lara

Bewertet mit 5 von 5 Sternen

Above and beyond

Above and beyond. Maria our agent was incredible. We sent Bench our budget, timeframe and what a very vague brief of what we would like to see. From the moment we connected with Bench, we knew we were in good hands. Every detail of our honeymoon was organised, our brief was matched and we didn't have to worry about a thing! We had the most incredible experiences in Kenya & Zanzibar and our honeymoon was truly once in the lifetime. The places we stayed, the food, the services and everything in between was 5 star +++

27. Oktober 2017
Bewertung ohne vorherige Einladung
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Antwort von Bench Africa

Hi Liz and Dean,

Thank you so much for your lovely review! And a huge thank you for tagging us on Instagram throughout your adventure, and letting us share these photos too! It really was amazing to be able to see your honeymoon journey unfold.

I'm so happy that it was the honeymoon you dreamed of and hopefully you will return to Africa again! :)

Asante sana!

Lara

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