Berkeley Group Plc Bewertungen 

We are in the middle of purchasing a home with the Berkeley group. Their customer service team has been very disappointing, hounding us for our bank accounts every day, and not allowing us to know the precise measurements of our home. We are so sad as this will be our first home purchase, but its tainted with this absolutely negative and unhelpful customer service.

Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.

Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.

In general, the experience is very good.

The best developer I know. High end spec, great customer journey from the start until completion and beyond. Can’t recommend them highly enough.

I had great experiences with my purchase and recent completion/handover of an apartment at Chelsea Creek King's Tower. I am particularly satisfied with the Relationship Manager Ms. Maggie Xu, who has been assigned to my case two years' ago. Maggie is very professional, she always taking initiatives providing services.

Moved in a month ago, and really enjoyed the new home. The experiences of settling in are excellent! I had a few small snags which were fixed quickly by the after care team. Sandi and Jennifer were brilliant, super helpful at every step of my moving.

Edit after 1 year in: I'm lowering my rating after 1 year's moving in. The drama never ends. I have mixed experiences regarding Berkeley's customer service. Apparently once your money is already in their bag, there's no values to maintain good service anymore.

We bought a house off-plan in Highwood Village. Throughout the whole process the Sales and Post Sales team of people made sure our experience was great. They answered all our questions, helped us chose the decor and kept us informed of progress each step along the way giving us ample opportunities to see the house as it was being completed. Even the Build and Construction teams showed pride in their workmanship and made us feel welcome whenever we met. Once we moved in we could see we we right to trust that Berkeley Homes would build and deliver a high quality home in a well thought out development for us to enjoy! Highly Recommended.

I purchased a home built by the Berkeley Group at the Acer apartments in 2022. We have had issues from the moment they delivered the building. The main entrance door to the building keeps breaking down during the winter. The intercoms have not worked for the entire building in 4 weeks and they have malfunctioned many times before that. We currently have a huge issue with damp rising from the ground in the basement and all the doors they installed in the basement broke shortly after completion. Multiple pipes are leaking. The elevators have been out of service multiple times. Some neighbours have never had their heating work due to poor quality microbore heating systems that simply get stuck. The list goes on. Very disappointed.

We purchased our property in North Bersted Bognor Regis in 2017 which is quote some time ago. We've had multiple issues of which most we've just sorted ourselves. Missing screws from door handles, sawdust not cleaned out of locks, causing them to jam and break. Sinks leaking, and most recently after moving our integrated dish washer noticed the shoddy work by several trades. If this is what Berkeley Homes call High quality then I'm gob smacked.

High-Quality Homes
Implementing high-quality standards and targeting zero defects

QUOTE We build quality homes that delight our customers in every detail.
We adhere to stringent and enhanced Build Quality Assurance (BQA) arrangements, providing training to our staff to help implement these, checked through rigorous internal and external audits.

The above statement is off thier website. !!

If I could submit photos I would as its clear the site manager who would be in charge of signing off the Homes clearly needs to either visit spec savers or do his/her job properly. £320,000 we paid for this property.

Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!

The customer services team of Berkeley provided timely, professional and consistently good services throughout the property purchase process. It’s really good experience for us. Thanks.

Everything went smoothly from deposit to key handover.

The Customer Relations team led by Mark Searson in East London has been a fantastic support to me. I purchased the property from Mark when he worked at the sales department. Many years after he still picks up pieces of memory. The conversations are always honest and customer-centric. He always cares to solve the problem and wherever not applicable, he always let customers know why and what he could do to help. This is heart-warming in a tech-driven world where machine auto-replies take a role. The interactions with Mark and his team have been always positive, responsive, and helpful. Many thanks to Hazel Whiles who takes care of my queries effectively and thanks very much to Ruby Frampton from R&R who responded quickly to supply the building insurance materials. I really appreciate that there is always a human touch in the services provided, not only a ‘job’ to complete. I won’t forget to say thank you to Bill Cumes who managed the property for R&R who offered me empathy and tried his best to help. Thanks a lot to you all.

My recent purchase experience with St George is excellent. The customer relations did well in providing help through the sale process

Updating my review as I had originally written a one star review but it turned out to be a case of mistaken identity.

Tim reached out from Berkeley, was very friendly, professional and looked into manners further for me so that he could get this resolved. I liked how he was very quick to try and resolve my issues.

Thank you Tim :)

Nice estate management services. Snags are fixed quickly.

Good, no complain

Really positive experience purchasing a home with Berkeley Homes. Xian Deng was an incredible Customer Service Manager and the flats themselves are very well designed with quality finishings.

I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you

As a newhome owner, I have a good experience with St William Ltd, Berkeley Group. The customer service is fantastic. Appreciate the project team’s hard work, I am very satisfied with the quality of my apartment.

Sadly the windows in our high rise are falling out thanks to Berkeley Homes shoddy windows.
I bought a flat new in 2006 and have complained to them previously.
They have made no effective attempt to fix them