I ordered a prom gown for my granddaughter. It arrived a week after so I had to purchase another dress at the last minute. I reached out by chat for the return address but never received. I followe... Mehr ansehen
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Das sagen Bewerter
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... Mehr ansehen
Unternehmen hat geantwortet
Should have read reviews, I too will be reporting this as Fraud to my Credit card, as I don't believe our dress is ever coming. ordered a month ago, and they can't provide any update, and say that... Mehr ansehen
Unternehmen hat geantwortet
I ordered my dress a month ago and I was freaking out because I wasn’t sure if it was going to come on time for my prom this saturday. I kept texting customer service which they were really nice but t... Mehr ansehen
Unternehmen hat geantwortet
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Das haben sich andere Leute angesehen
Save your self the disappointment and…
Save yourself the disappointment and order elsewhere. We ordered a dress in the beginning of April and it said 6-10 shipping. Well that 6-10 is once they’ve shipped it. It is May 3 and the dress is still not here. The dress will need to be altered once it arrives. I’ve contacted them several times with the run around. Please don’t waste your time.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. The specific transit time depends on the shipping method you paid for.
If you have other questions, please contact our customer service by email.
Ordered a dress the first week in April…
Ordered a dress the first week in April still no dress no response nothing prom is in 3 weeks! I checked BBB they have a 1.3 star rating
1. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Hi Lori Salas,
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
I found you purchased order has been shipped .
Here is the tracking link:
https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=3436504761
Pls, feel free to contact us if you have any questions. Our email address is service@berlinnova.com. We are always here to help.
Kind regards,
Berlinnova Customer Care
I ordered express shipping and it says 3-5 days shipping 8 days no notice.
I ordered express shipping and it says 3-5 days. It is now 8 days and no response after several e-mails. Prom is in 13 days. I doubt it will get here so we ordered from Windsor another dress arrived in 4 days. We ordered earlier 3 dresses from Windsor and all were too large and they returned with no questions asked. We ordered again from Windsor 3 dresses smaller size arrived in a few days. Skip all other companies except Lucy in the Skys shipped fast last year also. We were scammed now by 3 different sites. One dress never arrived one a total piece of junk. I did contact Berlinnova and they did respond and are giving me a full refund because the Dress had not shipped and it is 4 days until Prom and the dress probably was not going to arrive. We are very disappointed because we love the look of the dress more than any other we purchased. It has been 16 days since ordering and it had not shipped. Next time we will order much earlier.
22. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. The specific transit time depends on the shipping method you paid for.
If you have other questions, please contact our customer service by email.
Have patience
I had ordered my daughter prom dress on 4/8/23.I waited until 10 days and still didn’t have a shipment date yet,I was very upset emailed them over and over they kept telling me the same thing over and over.Last week I received a email telling me my gown is ready and I will receive a email when it’s mail out.Today on 5/1/23 my daughter gown came.The gown is so BEAUTIFUL everything is perfect.Sometimes you got to have patience and wait.I WILL ORDER FROM THEM AGAIN PROUD MOM
8. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Hello Customer,
Thank you for your review! Berlinnova will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Berlinnova Customer Care
Has yet to come in
I ordered my Dress April 5th and have yet to receive it. I have emailed them countless times and only received one response which gave me nothing. The website to track it does not work and I need my dress soon. My order number is
WBBLNUS33471. Very disappointed and hoping it will come in time for my prom.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. The specific in-transit time limit depends on the transportation method you pay,
We checked and found that the package has been delivered normally on May 5th. If you have other questions, please contact our customer service by email.
where is my dress?
I have ordered my dress on April 8th and it is now April 30th and all I have received is a confirmation email when I first completed the order, and a tracking number in Chinese, which is not a very reliable source. I need to know where my dress is for my dance coming up. Order #WBBLNUS33731, tracking #AG068501314CN
8. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. The specific in-transit time limit depends on the transportation method you pay,
We found that the package has arrived at the local transshipment center. You can check the status of your package through the link https://www.ems.com.cn/queryLogistics. If you have other questions, please contact our customer service by email.
Where is my dress
I need to know where my dress is for my prom on May 5. The tracking says that it left JFK on April 28 to the local carrier but I have no other updates. I cannot track it through local carrier without a USPS tracking number. Please update me where my dress is.
Order #. WBBLNUS33597
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = processing time + shipping time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship.
We have found that your order has been successfully delivered on May 4th. If you have any other questions, please contact our customer service by email.
I have emailed Berlinova many times…
I have emailed Berlinova many times about my order asking them about my order and asking if it would come in before May 12th and I have not gotten a response. It would be nice if they could reply to their emails instead of no response. My order number (WBBLNUS34649) Hopefully I can a response soon from them
25. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
"Thank you for contacting us,
Your order is complete but still needs to go through quality checks before it can be shipped. Please wait slowly for your order. Once your order ships, you will receive an email with a tracking number.
If you have any questions, please email our customer service. "
Prom Dress
Ordered a prom dress on April 18th with express shipping. Stated it would be 3-5 days to ship. It is now April 26 and order has not shipped. Dress is needed by May2nd. They take 3 days to answer emails. Awful company to deal with. I don't recommend them at all. If you cancel your order they will not refund you the full amount. Last time I order from this company!
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = shipping time + processing time. Usually it takes 10-12 working days to prepare the order and another 5-6 working days to ship. We have checked that your order is currently still in preparation.
In addition, regarding the cancellation and refund policy, our website has clear instructions. If you have other questions, you can contact our customer service by email.
WBBLNUS32687 Order was told shipping…
WBBLNUS32687 Order was told shipping out on 4/13. Had now been showing at JFK since 4/18 with no update on delivery. Event is this Friday. Absolutely horrible experience. Do not purchase from this company!! Have been told I would get an email follow up never happened
24. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
We found that your package has arrived at the local distribution center. We have urged logistics to deliver as soon as possible. I believe you will receive the package soon, if you have any other questions, please email our customer service.
Order Number WBBLNUS33521
I ordered my dress from this website and was immediately sent a confirmation that my order had been shipped. The tracking information was in Chinese and cannot be translated. I've emailed the company 5 times over the course of 5 days and no response. I'm very disappointed in the lack of customer service. My order number is WBBLNUS33521. My prom is April 29th. I hope they can make this right or I will be getting a refund.
14. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
We found that your package has arrived through customs
Santa Fe Springs, CA. I believe you will receive the package soon, if you have any other questions, please email our customer service.
Please update me with my tracking…
Please update me with my tracking number. I have Emailed twice with no response.
Order WBBLNUS33462
19. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us.
We apologize for the delayed delivery. As we are in peak season and the items you ordered are very popular among our customers, our products are in high demand and we cannot meet the demand in time. Must appreciate your understanding.
Your order is now complete and left for final inspection before being made in stock. Once completed and shipped, you will receive an email with a tracking number. If you have other questions, you can email our customer service.
I placed an order for a dress they…
I placed an order for a dress they according to the website had in stock. It is April 18th and have not received the dress. I put in an inquiry to the info email address and was then shortly sent a tracking number that you cant look up on the site it’s all in Chinese and cannon get any information. It is absolutely ridiculous my daughter prom is Friday and we are just hoping that they will make right on this.
6. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Your order Your order has been shipped by JITU INTERNATIONAL with tracking number 4203793292612927005817000029397298. You can check the package delivery status through this link: https://t.17track.net/en#nums=4203793292612927005817000029397298
If you have any questions, please email our customer service
ABSOLUTELY DO NOT BUY from this…
ABSOLUTELY DO NOT BUY from this company. Please see my other reviews. I finally got dresses. They were not what I ordered, nor were they what they said they were sending. They were also damaged in shipping. I contacted PayPal. Berlinnova agreed to refund me at my shipping cost and after they received items. Why should I have to pay for their mistakes and damaged items. So they provided me with an address to ship back. All mail carries said it was over $100 to ship to china. In addition, I was informed that they did not provide a valid address. PayPal said they could not get them to communicate and all they could do is close the case and make notes about this company. What a joke. I am out $300 with ruined dresses!!! DO NOT BUY!!
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us.
We are sorry to hear that you are not satisfied with our product. We fully understand that sometimes a standard size item may not be suitable as a custom item. Regarding the return and refund policy, our website has clear instructions. If you have other questions, please contact our customer service by email.
i ordered my dress on april 2nd and…
i ordered my dress on april 2nd and payed for expedited shipping. i’ve contacted the stupid bot and they said they would rush my order to make sure it would be here for my prom april 22. it’s the 17th and i still have no tracking number. i need my dress or my full money back. this is ridiculous. WHERES MY DRESS!? WBBLNUS33174
13. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Your order is complete but still needs to go through quality checks before it can be shipped. Please wait slowly for your order. Once your order ships, you will receive an email with a tracking number.
If you have any questions, please email our customer service
HORRIBLE SERVICE
Order number: WBBLNUS32981
HORRIBLE service! My daughter ordered her prom dress well over 2 weeks ago. They say it takes 10- 12 days to process however it has been WAY longer than that. When she has reached out to the company all she gets is "waiting to be shipped" or "we will expedite your order" which has been over a week now! Her order was nothing special without specific measurements and said it was in stock. We also paid for expedited shipping! Her prom is 4/22/23. The worst part is there is no number to even talk to someone about the order just automatic responses. Future customers should stay clear of this company!
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = shipping + handling time. Usually it takes 10-12 working days to prepare the order and another 4-5 working days to ship. We found that your parcel tracking number has been sent by DHL, the tracking number is
4766424180. You can check the status of your package through the link https://www.dhl.com/cn-zh/home/tracking/tracking-express.html?submit=1&tracking-id=4766424180. If you can contact our customer service via email service@berlinnova.com to inquire about the specific situation....
I ordered my dress on March 29 and it…
I ordered my dress on March 29 and it still has not been delivered. It is now April 16 and my prom is in 6 days. Need this dress ASAP.
order number: WBBLNUS32718
16. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Our total delivery time = shipping + handling time. Usually it takes 10-12 working days to prepare the order and another 4-5 working days to ship. We found your package tracking number 4207000192612927005817000029233428. Has arrived in the United States, I believe you will receive the package soon. You can contact our customer service via email service@berlinnova.com to inquire about the specific situation.
I wanna know where my dress is…
I wanna know where my dress is contacted their email and still no response. My order # is WBBLNUS33242
4. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
We have found that your order is still in preparation. You can contact our customer service via email service@berlinnova.com to inquire about the specific situation.
Order Number: WBBLNUS33583
Order Number: WBBLNUS33583
My prom is May 13! I placed my order well over a week ago and have not gotten any shipping number, or any update whatsoever on regard to my dress! If you could please email me an update or have my packages shipped out at least before April 25, or I will be canceling my order!
Order Number: WBBLNUS33583
7. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
Your package has now been successfully delivered. If you have other questions, you can email our customer service.
ORDER NUMBER
ORDER NUMBER: WBBLNUS32190
I placed my order March 24th and it is now April 13th there has been no updates and my prom is in 6 days. Why have I not gotten an updated on my shipping. My dress shipped 11 days ago and I have not gotten an update since. I spent a ton of money and I hope this website did not just scam me. Please tell me where my dress is
13. April 2023
Bewertung ohne vorherige Einladung
Antwort von Berlinnova
Thank you for contacting us,
We found that your package was sent via USPS, and the tracking number is 4204837592612903269815100001992195. Logistics shows that the package has now arrived in the United States. Hope you will receive the package soon. If you have other questions, I suggest you contact our customer service by email. Sorry for the inconvenience.
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