Berry Croydon BMW Bewertungen 

Heena was very helpful from start to completion of my new car purchase. She kept me informed on every step for smooth transaction. Replied all queries I made. Thanks

Absolutely outstanding experience at Berry Croydon. A damaged suspension arm the day before driving to France, put a really important Xmas family holiday in jeopardy. I went to Berry's at short notice, and the amazing Matthew sorted everything out. Getting a replacement part and the work done in record time, with Connor and others coming in early to get it fixed. I really can't thank Matthew, Connor and the team enough.

Joel was amazing he helped with everything I needed and even more I couldn’t thank him more.BMW have a great customer service.

My experience with Berry BMW was a solid 10/10 super friendly, straightforward, and full of good vibes. Joel was amazing throughout the whole process.

Only thing I’d change is that I wish he helped me pick the colour I was completely overthinking it lol 😅

Thanks again

For an “Approved Used” BMW dealer, I expected a much higher level of professionalism, transparency, and care. The condition of the vehicle and the quality of aftersales support have fallen far below the standard one would reasonably expect when spending this amount of money.

Process was honest and straight forward. I got a good deal. Better car newer car. Common sense is what I expected. Very happy with the sales man who want to sell cars. No fluff. Excellent.

I purchased an Approved Used BMW from this dealership for over £26,000, paid in full, with the expectation that it would meet the advertised standard and condition. Unfortunately, the experience has been extremely disappointing from the outset.

The car was delivered with clear cosmetic issues on the paintwork that were not disclosed or properly addressed prior to collection. The dealership carried out three separate “touch-ups” to try to improve the bodywork, but each attempt made the paint finish worse, leaving visible dark patches and uneven marks, especially on the bonnet. Even one of their sales staff admitted that portimao blue was out of stock so they had used a different colour, which has contributed to the poor finish.

When I raised these concerns, the dealership repeatedly dismissed them and relied on a handover document I had signed, claiming that it meant I had accepted the vehicle’s condition. However, under the Consumer Rights Act 2015, a signed handover form does not override the requirement for the vehicle to be of satisfactory quality, fit for purpose, and as described. Despite pointing this out, I was met with defensiveness rather than genuine accountability.

I also later discovered that the car had significantly more mileage than advertised (advertised at around 33,000 miles, but actually sold with over 35,900 miles). This discrepancy was only noticed weeks later, but it is another example of the misleading nature of the sale and lack of transparency.

Throughout my dealings with the dealership, communication has been poor, the quality of the bodyshop work unacceptable, and the overall attitude dismissive. Instead of taking responsibility, they’ve relied on legal technicalities and offered “goodwill” gestures that have not resolved the issues.

For an “Approved Used” BMW dealer, I expected a much higher level of professionalism, transparency, and care. The condition of the vehicle and the quality of aftersales support have fallen far below the standard one would reasonably expect when spending this amount of money.

Expedited sale, due to me going away on Friday. So all information laid out, I agreed, and all digital paperwork signed and car will be ready by Friday morning for me to pick-up and hand my old car back.

Good collaboration and communication with Swayze through out via email lots (as I am on the phone all day)

Well where do I start I took my car to have a new airbag fitted it drove to BMW perfect they had it for almost 2 hours I got my vehicle back eventually to find my tyres had 62 PSI in them and they swear black and blue they never had that psi in them they damaged my tyres and rims that resulted in me needing new wheels I had oil taken out my engine without my consent but let’s face it the MAIN STEALERS close ranks and cover each others backsides being a mechanic myself this would of been no more then a 15 minute job almost 2 hours later my vehicle comes out with more issues then it had in the first place AVOID AT ALL COSTS COMPLETE AND UTTER CON MERCHANTS

I need BOSCH wiper blades for my M340i - Berry's quoted £70 where GSF Car Parts in Chessington quoted £39.66.
Berry's charge 80% more for a Bosch product (non BMW part) - UTTRELY APPAULING RIP OFF

Great customer service from Heena. She helped from start to finish with my order and was very knowledgeable about the cars and the specs available. Refreshments offered and was delivered a brilliant service

Sales person was great, all the way through to the final stages of purchase. Highly recommend buying a BMW from them. Honest people, honest prices and honest services. One little improvement would be to give people the priority that had pre booked appointments.

Heena Javaid and her team were professional and extremely helpful throughout my experience

Excellent service from Jake regarding my MOT for my existing car. Likewise excellent service from Tom, Janesh and Cara regarding the purchasing of my new car. I always trust Berry Croydon to maintain my cars and I have not been disappointed by their service.

What should be an exciting experience buying a new car turned out to be very disappointing experience!
I had already seen the car advertised for £24.777
FH71MYO I asked Shannon at sales team if £24.500 would be considered as I had made arrangements to have someone fly from Scotland to drive my new car back ! I asked Shannon would it be possible to speak to her manager to enable me to move forward with my plans I received an email letting me know the car had increased by over £2000 the very next day !
I found this dishonest manipulative and shows completely no regard to the customer !
If they are willing to remove goalposts before a sale is even complete imagine what kind of treatment you would get afterwards! My advice to anyone considering buying from them be very careful think twice get everything in writing before trusting them
with your money
I would not recommend them based on how my situation was handled!

Very nice reception when I arrived and Toni the sales lady was great to get me a coffee !! Not pushy at all we had a nice test drive and a chat with the Guru and yes I decided to go ahead with the car

I have been sold a car with multiple minor damage having originally been told by the sales assistant Mohammed that the car would be inspected by the BMW team and any damage repaired prior to delivery, as has been my past experience of BMW dealers for over 25 years. During my inspection of the car at Croydon it had been raining, and the raindrops masked the damage. Not that it should have been my responsibility to point out these issues.

On my visit to inspect the car I did notice that the front driver’s seat was torn. It was also apparent that there were coffee stains on the arm rest and seat edge, and debris in the cup holders and compartments despite the fact the car had supposedly been valeted. The wheels were also in need of attention due to curbing.

I rejected the car and Mohammed agreed to sort out the issues and deliver the car upon resolution.

Upon delivery of the car I noticed that the nearside rear wing had a bodge repair and had been touched up in an unprofessional manner.

I phoned from my drive with the delivery driver in attendance and BMW Croydon agreed that if I got the repair done, they would refund the cost. At this time, it was also apparent that the drivers rear view door mirror had multiple scratches and required repainting.

This was all completed and the cost refunded. However, the repair specialist pointed out that there were two shallow dents in the lower boot lid and subsequently pointed out damage to the rear bumper which had a bump, and a crease, again touched up in an unprofessional manner.

BMW Croydon agreed to pay for the dents and this has been refunded. However, they have refused to pay for the bumper repair stating ‘I did not agree to a 3rd repair bill; we will not be covering this one. I feel that we have been more than fair by already covering £714.

Apparently its ok to sell me a premium car that cost 53K with damage, on the basis that Berry paid for some of the repairs, and I am supposed to be grateful for this bearing in mind that I have been sorting out what Berry should have done in the first place.

Wont be buying from Berry again.

What should’ve been a simple repair turned into a 6+ month ordeal due to poor advice, incorrect part numbers (provided by them), and complete lack of ownership. No one took the time to properly investigate the issue—just repeated the same excuse based on one manager’s opinion. To top it off, my coolant wasn’t even topped up or bled properly when I collected the car, causing more issues on the way home.
Terrible service, poor communication, and zero accountability. Avoid if you expect professional care or basic attention to detail.

Very helpful and communicative. Swayze is the guy! Answered all my questions and very positive! Great experience and great service

Recently purchased an approved used BMW from this garage which was advertised on the official BMW website without mention of any additional fees. We were subsequently told that an additional administration fee of £179 would be added to the advertised price. This shows a lack of transparency on the official BMW site which should clearly state if any additional charges are to be applied and smacks of sharp practice which does not give a good impression of this BMW dealership.