We organised a birthday party for two little girls and booked two rooms at Better Welling Garden City. The staff were very accommodating and informative, especially as we had a few requests regardin... Mehr ansehen
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Standort
Standort wechselnStanborough Road, AL8 6XE Welwyn Garden City, GB
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Das sagen Bewerter
My children have been going to Gosling gymnastics for around 10 years, each starting around aged 4. Steve, Jodie, Ellie and the team are fantastic with all three of my daughters (aged 6, 10 & 13). The... Mehr ansehen
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Good gym. Would prefer they invested less in punching bags, leave that to boxing/MMA clubs and focus on more on lat pull down machines, cables, hack squat machines etc.. Friendly and welcoming staf... Mehr ansehen
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I’ve been a member here for 6 years now. Very pleased with the facilities, massive gym with dumbbells upto 50kg Great staff too! Always willing to help, whether you need a spot or any other advice.... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktinformationen
Stanborough Road, AL8 6XE, Welwyn Garden City, Vereinigtes Königreich
4,4
Hervorragend
190 Bewertungen
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Gosling sports centre goes downhill
I have been going to the spa at Goslings for years and parking has always been free. However, now parking is chargeable. It makes the visit there just a tad too expensive for the benefit received, combined with the fact that recently facilities have not been working and I have seen mould growing near the shower area. Not clean. The parking change was made without notification and I was stung by Gemini parking with a £60 fine. The whole experience has put me off the place as it is yet another example of exploiting customers by private companies. I am now looking for a better venue where the facilities are cleaner and the overall cost including parking is reasonable. The place has gone downhill since Better took over. It should rebrand as Worst.
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von Better - Gosling Sports Park
Good Morning Channing,
Thank you for your review.
I am very sorry to hear that you received a parking fine at the Gosling Sports Park. We do have signs in the car park which advise customers of how to register if they have a prepaid membership with us or if they are a non member, how to pay. We apologise if you were not aware of the changes, however we did notify our active members of the changes and put up posters around the centre for non members who do not regularly attend the centre. I have attached the link below to the information on our website which advises customers with prepaid memberships how to register and non members how to pay.
In regards to the issues mentioned around cleanliness, I will pass on your feedback for the attention of the centre manager so they can look into this and arrange a deep clean.
https://www.better.org.uk/leisure-centre/welwyn/gosling-sports-park/gosling-car-parking
Hope this helps.
Kind regards,
Charmaine
Great classes and helpful staff
Amazing gym and fabulous range of workout classes available. Staff are very helpful and bubbly. Membership is very good value for money. Even a mini spa! Parking free for members, just register your number plate.
13. November 2023
Bewertung ohne vorherige Einladung
Antwort von Better - Gosling Sports Park
Good Afternoon Megan,
Thank you for your review.
We are very happy to hear that you are enjoying your membership and the great range of activities available at the Gosling Sports Park. We pride ourselves on our great facilities and customer service excellence so we are delighted to hear that this is the service you have received so far. We hope you continue to enjoy this fabulous facility and I will pass on your lovely comments for their attention.
Hope this helps.
Kind regards,
Charmaine
Great gym!
Really good gym with lots of facilities for all ages. Really nice and helpful staff. Reasonably priced memberships with lots included.
9. Oktober 2023
Antwort von Better - Gosling Sports Park
Hi Matt,
Thank you for your review.
We are happy to hear you are enjoying Gosling Sports Park.
Warm Regards
Hazal
Let down by the cleaning
We joined Gosling a week ago. It has many good points but it is so badly let down by its cleaning staff. The mens toilets off the changing room are out of soap today even though I reported a problem 3 days ago. My wife tells me that the ladies changing room was filthy today (it is apparently being cleaned twice a week by one of the receptionists and I am sure she is doing the very best she can but that is never going to be sufficient - changing rooms should be cleaned at least daily. At clubs to which we belonged previously, this is done just after the club closes.) And the tennis court cleaning is very poor, with piles of accumulated dirt and rubbish all around the edges of the indoor courts and a thick layer of dust on the lower shelves of all of the bench seating.
27. September 2023
Antwort von Better - Gosling Sports Park
Hi MJK,
Thank you for your feedback.
We are saddened to hear that you have not found the cleanliness of Gosling Sports Park to not be consistent with what we strive to provide.
We have passed your comments onto the centre so they can investigate and improve on their cleaning regimen.
In addition, if you would like to contact the centre directly to discuss these issues, you can email them at: gosling.enquiries@gll.org
Warm Regards
Hazal
Just joined.. very happy
Fantastic induction by Taya. And really nice staff in general. Good set of free weights and machines. Some areas in pool area might need a bit of TLC but generally clean. Very happy to have joined
22. September 2023
Antwort von Better - Gosling Sports Park
Good Afternoon Gary,
Thank you for your review.
We are very happy to hear that you enjoyed your induction which was done with Taya. We are also happy to hear that you are enjoying the great equipment that is available at the Gosling Sports Park. I will pass on your comments in regards to the pool to the centre manager so this can be looked into and resolved if required. Through feedback we can identify improvement areas and provide a better service, so thank you for your feedback.
Kind regards,
Charmaine
Punitive Parking!
8 months into the introduction of parking charges at Gosling Sports Centre it seems to have finally gone live with parking charges of £100! being levied from August if you don’t have a ticket.
WATCH OUT!
16. September 2023
Bewertung ohne vorherige Einladung
Antwort von Better - Gosling Sports Park
Hi David.
Thank you for your Feedback.
As with most parking facilities you do have to have a ticket/permit/pay to park. If you do not have one of these, you will incur a fee.
Warm Regards
Hazal
Could be more welcoming
I would love to have given this a 5 star, but staff are not altogether helpful or friendly
And to be honest I was surprised how dirty changing rooms are, but only been in them once so far so it might have been a bad day, apart from that it was an enjoyable experience
12. August 2023
Antwort von Better - Gosling Sports Park
Good Afternoon Jane,
Thank you for your review.
I am sorry to hear that the staff were not welcoming or friendly when you recently attended the centre. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this. I will pass on your comments/feedback for the attention of the centre manager so they can resolve any issues with the changing facilities. We hope you can continue to enjoy your membership and the great activities they offer at the Gosling Sports Park.
Kind regards,
Charmaine
This place advertises a hydro spa pool
This place advertises a hydro spa pool. I visited yesterday and the pool was very cold which is not correct for a hydro pool which should be over 30 degrees. The pool had tiles missing and had a scum line which was very visable and would have taken months to get that bad. Will not be visiting again. Spent today in pain wirh arthritus
17. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Better - Gosling Sports Park
Good Morning Esther,
Thank you for your review.
Thank you for taking the time to write us a letter regarding the issues you have faced at one of our Better operated facilities. First of all, I apologise that you have not received the service you have deserved. We pride ourselves on our
excellent customer service and great facilities, and I am sorry to hear that this differs from the service you have received. We hope to improve on this. Through feedback, we identify improvement areas and provide a better service.
I will forward your feedback for the attention of the centre manager so he can investigate the areas concerned and resolve these issues.
Kind regards,
Charmaine
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