I take bio-acidophilus forte plus on a regular basis as I have had stomach issues in the past, I am happy with the product and I have not had stomach issues for a while which is a good thing:) I call... Mehr ansehen
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Das sagen Bewerter
I love Biocare products, they have such a lot of supplements for everyone’s needs. I have been using them for a number of years, and will continue using them for as long as. They are just a phone cal... Mehr ansehen
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Delivery is in time, quality of products is excellent and their R&D is exceptional I only use their products, one of items was broken , they sent me new next day
Unternehmen hat geantwortet
Great product I take 4 of their products and find them all excellent. My biggest delight is the prompt delivery. The quality and variety of their produces are also excellent.
Unternehmen hat geantwortet
Unternehmensdetails
Über BioCare
Vom Unternehmen geschrieben
At BioCare, we care. And have done for over 35 years. We care about helping people around the world be the healthiest version of themselves. We do this by creating advanced, effective food supplements without the use of unnecessary additives, made in the UK. And we pride ourselves on giving free expert advice, support and education.
While we've been here for over 35 years, we haven't stopped challenging and pushing forwards, always seeking a greater understanding: of health so we can continue to be the trusted experts, of science and research so we can formulate the right solutions and of our customers' needs.
BioCare has always been focused on playing a key role in shaping a healthier society - locally, nationally and around the globe. Not only researching and developing the most effective solutions but also offering the highest levels of advice, support and education.
- The brand you can talk to – Free advice from our Clinical Nutritionists Team 5 days a week.
- Clinically effective solutions - developed over 35 years
- Free Delivery - on every order over £40
- Next Day Delivery – for orders placed before 5pm
Kontaktinformationen
1 Hedera Road, B98 9EY, Birmingham, Vereinigtes Königreich
- 0121 433 3727
- customerservice@biocare.co.uk or clinicalnutrition@biocare.co.uk
- www.biocare.co.uk
4,9
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7037 Bewertungen
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Bad website experience good customer support
I will start and say that the customer support was great and helpful.
BUT the website and checkout process is horrible. I had to make the order 3 times as there was a bug in the system where it allowed me to order to Bulgaria without the pricing limit and then biocare had to cancel my order twice.
Also the website is outdated feels like a 90’s software. Wake up guys :) we have AI in 2026 , create a good website and checkout it’s something worth investing in.
I am a UX designer in profession so i’m not only a client but someone with a lot of experience with product and systems design.
Other than that as I said customer support was kind and patient
16. Juli 2026
Antwort von BioCare
Dear Tal,
Thank you for taking the time to share such detailed feedback.
We're pleased to hear that our customer support team was kind, patient, and able to help throughout the process.
We're sorry to hear about the issues you experienced with our website and checkout, particularly the inconvenience of having your orders cancelled. We understand how frustrating that must have been. We also appreciate you sharing your perspective as a UX designer. We are actively working on improving our online experience .
Kind regards
BioCare Customer Care Team
Thank you for your custom, we really appreciate it.
Was helpful with my order
17. Juli 2026
Antwort von BioCare
Dear Ora,
Thank you for your review!
We're delighted to hear that our customer service team was able to help with your order. Providing friendly and efficient support is important to us, so it's great to know you had a positive experience.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards
BioCare Customer Care Team
Used it before and think it's a great…
Used it before and think it's a great product. I often recommend it to clients.
17. Juli 2026
Antwort von BioCare
Dear Pippa,
Thank you for your review!
We're so pleased to hear that you've had a positive experience with our product and that you continue to recommend it to your clients.
Your confidence in BioCare means a great deal to us, and we truly appreciate your support. Thank you for taking the time to share your feedback!
Kind regards
BioCare Customer Care Team
Very reliable.Good quality products…
Very reliable.Good quality products based on ongoing research even though I would replace ingredients like magnesium stearate
17. Juli 2026
Antwort von BioCare
Dear Virginia,
Thank you for your review.
We do appreciate and understand that in an ideal world, any ingredient in a supplement which is not actively supporting our health would be left out of the formulation. However, there are occasions where the inclusion of small amounts are unavoidable in order to guarantee dosage and shelf life.
Rest assured that, as with any excipient found in our range, the quantity of magnesium stearate is minimised as low as the stability of the formulation will allow.
Magnesium Stearate is perfectly safe in humans, with no effect on bioavailability. Previous question marks raised over the safety of magnesium stearate is based largely on animal studies, and far greater amounts of it would be required to pose any threat to the health of a human.
We are constantly reviewing our formulas, keeping up with the most recent research and assessing if any safety concerns can be found from the ingredients we use. Fortunately, magnesium stearate, particularly in the minimal doses found in our products, can still be considered safe.
I hope this reassures you, but if you have any further questions or require any guidance, please do get in touch with our nutrition team at clinicalnutrition@biocare.co.uk, and we will happily help however we can.
Kind regards
BioCare Customer Care Team
Dealing with Helen on the call makes it…
Dealing with Helen on the call makes it easy for me to sort out what I need , I even recognise her voice now on the telephone. Thankyou BioCare
17. Juli 2026
Antwort von BioCare
Dear Derek,
Thank you so much for your kind words!
We're delighted to hear that Helen has made it so easy to get the support you need. We'll be sure to pass your lovely feedback on to her.
Thank you for taking the time to share your experience, and thank you for choosing BioCare.
Kind regards
BioCare Customer Care Team
Good News from My Optician!
Well, I had my eye exam today. My optician told me my vision is better than it was last year and I don't need a new prescription. I told him I've been taking Biocare every day. "Keep it up,'' was his reply. And so I will! Really delighted with the news and the product. One more thing- I'm impressed by how quickly my order arrives each month and glad that it's sustainably packaged.
16. Juli 2026
Antwort von BioCare
Dear Lindsay,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear about the positive news from your optician and that you're so pleased with your experience.
It's great to know you're happy with both our monthly delivery service and our sustainable packaging.
We really appreciate your support and are grateful you've chosen BioCare as part of your daily routine.
Kind regards
BioCare Customer Care Team
The person l spoke to about my problems…
The person l spoke to about my problems was very informative about what I was experiencing also very kind and supportive
8. Juli 2026
Antwort von BioCare
Dear Judith,
Thank you for taking the time to share your feedback.
We’re delighted to hear that the person you spoke with was informative, kind and supportive, and that they were able to help you better understand what you were experiencing. Providing helpful and compassionate support is very important to us.
Thank you again for your kind review.
Kind regards,
BioCare Customer Care Team
Antwort von BioCare
Dear Jolie,
Thank you for your fantastic review!
We’re delighted to hear that you received great customer service. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
BioCare Customer Care Team
Can be trusted
The customer care is great…calls promptly answered, polite and friendly. I was passed on to a nutritionist as I needed information and advice about which particular product would be best for MY needs, and budget. This was super-helpful.
Also, I trust Biocare products. They are ‘clean’, and use good quality, well researched ingredients in therapeutically useful amounts.
15. Juli 2026
Antwort von BioCare
Dear Barnadette,
Thank you for taking the time to share such a thoughtful review.
We’re delighted to hear that you had a positive experience with our Customer Care Team and that our Clinical Nutrition Team was able to provide helpful, personalised advice to support your individual needs and budget.
It’s also wonderful to know that you trust the quality and formulation of our products. We’re committed to using high-quality, well-researched ingredients in meaningful amounts, and we truly appreciate your confidence in BioCare.
Thank you again for your kind feedback and for choosing BioCare.
Kind regards,
BioCare Customer Care team
Great customer service
13. Juli 2026
Antwort von BioCare
Dear Stephanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with our customer service. Providing helpful and friendly support is very important to us, so it's wonderful to know our team met your expectations.
Thank you for your custom, we really appreciate it.
Kind regards,
Customer Care Team
I was very impressed with the speed at…
I was very impressed with the speed at which you dispatched my order. I already knew the product I was ordering was perfect for my needs. Altogether exemplary service.
13. Juli 2026
Antwort von BioCare
Dear Jane,
Thank you so much for your wonderful review. We're delighted to hear that you were impressed with our speedy dispatch and that the product was exactly what you were looking for.
Your kind words about our service mean a great deal to us, and we're thrilled that your experience was such a positive one.
Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards
BioCare Customer Care Team
I was disappointed with my experience…
I was disappointed with my experience ordering from BioCare.
I paid the full order amount upfront, but when my parcel arrived in India, I was unexpectedly asked to pay additional import charges before delivery. When I contacted BioCare, they initially refused my request and stated that customs duties were entirely my responsibility.
However, after I pointed out that my invoice showed the shipment as DDP (Delivered Duty Paid), BioCare later acknowledged that there had been an administration error with the incorrect Incoterms. Only then did they agree to refund the extra duty I had paid.
The entire process required numerous emails, careful review of the invoice, and a significant amount of my time. Had I not noticed the Incoterms error myself, I believe I would have been left to bear the additional charges.
Although BioCare eventually refunded the duty amount and offered a small goodwill payment of £1.40 towards currency conversion charges, the issue took far longer to resolve than it should have. I believe the matter should have been investigated properly from the beginning instead of being rejected initially.
I hope BioCare improves its customer support and shipping documentation so that other international customers do not have to go through the same experience.
Overall, the product may be good, but the post-sales support in handling this issue was disappointing.
13. Juli 2026
Antwort von BioCare
Dear Gaurav,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience was not as straightforward as you had hoped. We understand how frustrating it must have been to receive unexpected import charges upon delivery.
As advised on our website, any import duties, taxes, or customs charges incurred when ordering internationally are the responsibility of the customer, as these charges are determined by the destination country’s customs authorities.
In this instance, the issue was caused by an administrative error with the Incoterms displayed on the invoice, which caused some confusion. As a goodwill gesture, we agreed to refund the import charges incurred, along with a contribution towards the currency conversion costs.
We appreciate your feedback regarding the handling of this matter and have reviewed our processes to help prevent similar issues occurring in the future.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BioCare Customer Care Team
Exactly what they say they will do.
Products arrived chilled and within stated timeline. Excellent products, I can really feel the difference after taking these supplements.
11. Juli 2026
Antwort von BioCare
Dear Angela,
Thank you for your fantastic review.
We're delighted to hear that your order arrived chilled and within the expected delivery timeframe. It's also wonderful to know that you're noticing such a positive difference after taking our supplements. Hearing that our products are making a real impact means a great deal to us.
Thank you for choosing BioCare. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Great as usual the best and know…
Great as usual the best and know everything of highest quality
6. Juli 2026
Antwort von BioCare
Dear Jan,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you've had another great experience with us. It's fantastic to know you value the quality of our products and the knowledge of our team. Your kind words and continued support mean a great deal to us.
We look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Great service from a great company
Good, friendly and professional service as usual by people who know their subject.
9. Juli 2026
Antwort von BioCare
Dear Tony,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you continue to receive friendly, professional service from our team. Providing knowledgeable advice and excellent customer service is something we take great pride in, so your kind comments mean a lot to us.
We truly appreciate your continued support and look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Antwort von BioCare
Dear Deborah,
Thank you for your lovely review!
We're delighted to hear you're happy with the quality of our products and that you've chosen to place a second large order with us. It's great to know your delivery arrived quickly too.
We truly appreciate your continued support and look forward to serving you again soon!
Kind regards
BioCare Customer Care Team
Great products, great customer service.
I've bought Biocare products for many years. Their supplements have always suited me. They always arrive promptly and are well packaged and the communication after purchasing is excellent. Many thanks for your great products and customer service.
3. Juli 2026
Antwort von BioCare
Dear Tracey,
Thank you so much for your wonderful review and for being a loyal BioCare customer over the years.
We're delighted to hear that our supplements have consistently suited your needs and that you've been pleased with our prompt delivery, careful packaging, and communication.
Your continued support means a great deal to us, and we look forward to providing you with the same high level of service for many years to come. Thank you again!
Kind regards
BioCare Customer Care Team
Very helpful person who took my order.
Very helpful person who took my order.
it was delivered next day - great
9. Juli 2026
Antwort von BioCare
Dear Linda,
Thank you for your wonderful review!
We're so pleased to hear that our team member was helpful when taking your order and that your delivery arrived the very next day. We really appreciate your kind words and look forward to serving you again soon!
Kind regards
BioCare Customer Care Team
Good product - great service
I found their product to be helpful and the customer care service was excellent. They were not only willing to answer any questions about the product but also offered helpful advice.
7. Juli 2026
Antwort von BioCare
Dear Customer,
Thank you for your review.
Support is important. It's why we care about giving free expert nutritional advice to everyone. Our trusted Nutrition Team, made up of UK-based Nutritional Therapists have clinical experience, and an extensive knowledge of supplements and their application.
We pride ourselves on delivering best-in-class products and services so we are so pleased to read that you received this service when placing your order.
Kind regards
BioCare Customer Care Team
Good place for vitamins
Subscription that is well priced and arrives on time. No complaints.
3. Juli 2026
Antwort von BioCare
Dear Victoria,
Thank you for taking the time to leave us a review!
We're so pleased you're happy with your purchase and on-time deliveries. We really appreciate your support and look forward to continuing to provide you with a great service.
Kind regards
BioCare Customer Care Team
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