Really great experience - so convenient having someone come to your home. Had my first blow dry at mine with a friend before another friends wedding, so we booked 2 ladies to come who were both great.... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Wonderful Way to Share our Overall Beauty We all want to present our best "face" forward. And that means beautiful makeup and gorgeous hair. Today our two stylists (Bryony and Lilia) arrived... Mehr ansehen
Unternehmen hat geantwortet
what has happened to blow?? i was a long term customer who has used them for special occasions makeup and hair a dozen times in last few years and love the standard of beauty professionals and fl... Mehr ansehen
Such an amazing experience! I booked a massage from my mum and we got Suzanna who was the masseuse she was so gentle, polite, friendly and above all listened to my mum who shared the areas she want... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At BLOW, we believe that beauty should be accessible and convenient, which is why we bring top-tier beauty services directly to your door. Whether you need a quick blow dry before an important event or a full glam makeover for a night out, our experienced professionals are available to help you look and feel fabulous. From haircuts to makeup, and everything in between, our beauty experts ensure that you receive high-quality, personalised treatments in the comfort of your own space. Our wide range of services covers all your beauty needs. Treat yourself to luxurious nails, fluttering lashes, or a revitalising facial. Need a bit of relaxation? Our professional massages offer the perfect way to unwind and reset. Every service is delivered by fully trained and highly qualified experts who are passionate about what they do. We pride ourselves on creating an experience that combines convenience, luxury, and skill, making sure that your beauty routine fits seamlessly into your lifestyle. At BLOW, our commitment goes beyond just providing beauty treatments—we’re here to elevate your self-care experience. Whether you’re at home, in the office, or prepping for a special occasion, our professionals are ready to deliver the very best service with a personal touch. Let us bring the salon to you, so you can enjoy expert beauty care without the hassle of travel or long waiting times. With BLOW, looking and feeling your best has never been easier.
Kontaktinformationen
Vereinigtes Königreich
- support@blowltd.com
- www.blowltd.com
4,6
Hervorragend
2730 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fab make up
I booked the experience last minute through the app. I was really pleased with the make up that Manabu did for an event. He was a total professional. He came to the hotel I was staying in which made it very easy.
(The only reason this isn't 5 is that the pricing wasn't as clear as it could have been. I wanted to book hair and make up as a combo and was only able to book makeup which then impacted the price after the booking.)
28. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Claire,
Thank you so much for taking the time to leave a review and it's great to hear you were happy with Manabu!
I'm sorry about the confusion with our pricing! I can see unfortunately we were unable to find a cross-trained professional to do both your hair and makeup, so had to downgrade to an only makeup booking. You should have received a refund for the difference, but please reach out to customerservice@blowltd.co.uk if you have any issues.
Very best wishes,
Kaydee
Customer Delight Manager
Great Haircut at Home
The pro was on time and after the initial consultation we got cutting. Ruby was checking in with me to see how I liked the cut and if anything else I would have liked to get done. The service was quick and efficient without feeling rushed and for the first time I liked my cut right after it was done!
30. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Clelia,
Thank you so much for taking the time to leave a review, I'm so glad you loved your hair cut with us! Ruby is amazing!
Very best wishes,
Kaydee
Customer Delight Manager
Excellent 👍🏼
3. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Nadine,
Thank you for leaving a review - it's great to hear you liked your service!
Very best wishes,
Kaydee
Customer Delight Manager
Booked to have my hair curled
Booked to have my hair curled - i have had this done many times before - no styling product was used and i was told i did not need it - stylist later lied and said she did - she was curling my hair for one hour 40 minutes and in the end i had to tell her to stop. Curls dropped straight away and my hair was burned - it still smells. Was offered credit note.
14. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Ilka,
Thank you for taking the time to leave a review, and once again I am so sorry for your disappointing service with us.
We have spoken to your professional who reassured us Kerastase products were used, however we have passed on your feedback to ensure this doesn't happen again.
We are very sorry that you were unhappy with your booking, that is why we have offered you credit so that we can give you a complimentary blow dry, or any of our beauty services, so we can make it up to you.
Very best wishes,
Kaydee
Customer Delight Manager
Very best wishes,
Kaydee
Customer Delight Manager
Amazing experience! Would definitely recommend
Excellent experience with my wonderful pro Kaz - professional, collaborative and so kind! Listened to my concerns and requirements, kept checking with me throughout if I was happy with each step of hair/make up and most importantly, made me look and feel beautiful! Thank you :)
3. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Laila,
Thank you so much for leaving a review, and this is amazing to hear!
I'm so pleased Kaz listened to you and got you the look you were after, and hope you have a fabulous day :)
Very best wishes,
Kaydee
Customer Delight Manager
Irena was amazing
Irena was amazing She worked her magic with my hair, I never thought it would be long enough for an updo but it looked great and I had loads of compliments. She was very friendly and made me feel comfortable. Thank you.
3. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi K,
Thank you for your review, and it's great to hear you loved your hair!
Irena is a superstar, so I'll definitely pass on your lovely feedback :)
Very best wishes,
Kaydee
Customer Delight Manager
Karen was great
Karen was great, really professional and listened to exactly what I wanted
2. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hello!
Thank you for leaving a review, and I'm so pleased you enjoyed your service with Karen!
Very best wishes,
Kaydee
Customer Delight Manager
Lovely and relaxing facial!
Facial was lovely and relaxing, Klaudia was brilliant! Was bought as gift and didn't disappoint.
3. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Billy,
Thank you for leaving a review and I'm glad you had a relaxing booking - what a lovely gift!
Very best wishes,
Kaydee
Customer Delight Manager
Excellent Service
I have used a variety of services from Blow Ltd, Deep Tissue Massage, Manicure and Pedicure and Eyelash Lift and Tint. In all cases the professionals have been just that, professional, efficient, pleasant to deal with and talented in their area of expertise. I'm very happy and return time and again for the excellent service Blow Ltd provides. Highly recommend them.
28. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi L,
Thank you so much for your review - we appreciate your kind words and I'm so pleased that you have enjoyed all of your bookings!
I look forward to your future bookings with us!
Very best wishes,
Kaydee
Customer Delight Manager
Great therapists, very bad App
My therapist (Laura) was incredible. Clean, professional and efficient.
On the other hand the app works very badly.
I wanted to chat to my therapist to give her direction to enter the building, impossible.
I wanted to call her,
Impossible.
I wanted to chat with customer services, impossible.
The app has so many bugs it’s really negative for the business.
29. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hello,
Thank you so much for taking the time to leave a review.
I'm delighted that your service with Laura was great! However I'm sorry to hear you were having issues with the App.
Can you please email through the details of the issues you were having to customerservice@blowltd.co.uk so we can pass this on to our tech team to investigate? If you can include the App version and Operating system, that would be extremely helpful.
Very best wishes,
Kaydee
Customer Delight Manager
Lovely service
Lovely service. On time and very professional
12. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Thank you so much for your review- it's lovely to hear this!
Very best wishes,
Kaydee
Customer Delight Manager
marvellous experience
This is third time i used Blow Ltd services and i am impressed
Every time they had given me great satisfaction
I would highly recommend them
Thumbs Up 👍🏼
1. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Kussar,
Thank you for taking the time to leave a review and I'm so pleased to hear this!
Very best wishes,
Kaydee
Customer Delight Manager
Fantastic massage!
21. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Joanne,
Thank you for your review and I'm so glad you enjoyed your massage!
Very best wishes,
Kaydee
Customer Delight Manager
Try it now!
Amazing, reliable and quality service. Highly recommended!
29. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Cibelle,
Thank you for your kind review and recommended us! I'm so pleased you enjoyed your booking!
Very best wishes,
Kaydee
Customer Delight Manager
Ella was an excellent nail technician…
Ella was an excellent nail technician and my nails look perfect. Lots of compliments!
27. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Thank you for taking the time to leave a review - Ella is amazing so it's lovely to hear you had a great service!
Very best wishes,
Kaydee
Customer Delight Manager
Such a lovely experience!
26. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Tessa,
Thanks for your review - I'm so happy to hear this!
Very best wishes,
Kaydee
Customer Delight Manager
If I could give zero stars I would
If I could give zero stars I would.
My appointment was at 1.30pm. I received a notification at 1.35pm to say that the stylist was on her way. I tried contacting her but she didn't reply to my messages through the app. I contacted customer service, someone replied to say they have tried to contact the stylist and then despite me trying to contact customer service again, no-one replied to me or reached out to let me know the stylist wasn't coming.
I waited around for ages and was devastated to have to turn up to a party without having my hair done.
This company is unreliable. I have tried to contact them since but my emails have bounced back. There has been no communication as to how I am to receive a refund and the booking has been deleted from the app.
It seems Blow Ltd only respond when they receive a bad review through Trustpilot. Shame on them for offering such a shoddy and unreliable service.
I would tell everyone not to rely on this company-if you have an event and need someone who is guaranteed to turn up, find another company.
As an update on 7/12/22
Thank you for your reply.
May I ask why I was able to be in touch with a representative while I was waiting for the stylist to show up if your emails weren’t working? She replied to me to say she was looking in to it but then never responded. She could have at least messaged or called to let me know not to wait around for the stylist to arrive.
In addition to this, the stylist updated the app to say that she was on the way to the appointment. If she was so ill, yet managed to tell me she was on the way, surely she could have cancelled the appointment instead.
I think the response given is a template that Blow use to reply to every complaint on Trustpilot.
Also-
I have yet to receive a refund. Which is disappointing but I’m not at all surprised.
27. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Esther,
Thank you so much for taking the time to leave a review, and I'm so sorry to hear about your bad experience with us.
I was to sincerely apologise for the miscommunication with you about your booking. We had issues with our email and call system on the 28th and 29th which meant we missed emails and calls. I'm so sorry this happened and please be reassured this has now been fixed.
A member of our customer delight team has responded to you last week to resolve, so please email us at customerservice@blowltd.co.uk if you didn't receive this.
Please also be assured that we have followed up with the professional, who unfortunately was very unwell, to ensure the correct processes are followed when informing us of any cancellations.
Once again, please accept my apologies for your experience and I am so sorry we couldn't help you on your night out.
UPDATE 7/12: Thank you for your reply Esther, I have emailed you from our customer service email to follow up with you, as our refund was processed on the 30th November.
I can also see that we had emailed you on the 27th with an update, however didn't receive a reply back so assumed the professional had arrived. This was during the time we starting having issues with our emails, so I'm sorry if you didn't receive this or replied and we never received that.
Very best wishes,
Kaydee
Customer Delight Manager
Overall brilliant service
Overall brilliant service, quick and easy to book and lovely ladies that came.
27. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hello,
Thank you so much for your review, I'm glad we were able to provide an easy and convenient booking for you!
Very best wishes,
Kaydee
Customer Delight Manager
Great service!
The booking process was very easy and straightforward and my beauty pro was very professional and did a brilliant job of both my hair and make up. I was very happy with the service I received and would definitely recommend Blow.
18. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Claire,
Thank you for leaving a review and it's great to hear you enjoyed your booking with us!
Thank you for the recommendation and I hope you continue to have amazing bookings in the future!
Very best wishes,
Kaydee
Customer Delight Manager
Stylist dependent
Easy to book. Service depends on the stylist. Had a fantastic experience and below average experience with a stylist turning up late, rushed and not a great result. Worth trying so that you can find a good stylist to rebook but wouldn’t risk on a big event
27. November 2022
Bewertung ohne vorherige Einladung
Antwort von BLOW | Mobile Beauty
Hi Frances,
Thank you for taking the time to leave a review.
I'm glad you had a fantastic experience with us, but very sorry that your other professional was late and rushed your service.
We take attendance and timing very seriously with our professionals, so can you please reach out to customerservice@blowltd.co.uk if you haven't already so we can look into this?
Very best wishes,
Kaydee
Customer Delight Manager
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