Blue Umbrella Bewertungen 

The worst service ever, inefficient, careless. Rate should be -5!

I have been a client of Blue Umbrella for over three years, and unfortunately, the quality of service has significantly declined.

Over the past months, I have experienced slow communication, lack of customer support, and unresolved issues that have caused considerable frustration.

Communication has become increasingly sluggish, with emails going unanswered for a week or longer. When I called their office to try to get an answer sooner, I was told they are busy and "have a lot of clients", which is a very unprofessional and unacceptable response. This has left me feeling undervalued as a client.

This lack of responsiveness is particularly concerning given the time-sensitive nature of accounting and financial matters.

Moreover, the customer support provided has been inadequate. My queries and concerns have often been met with vague responses and have also been ignored altogether.

Lastly, problem resolution has been a persistent issue. Several important matters have remained unresolved despite multiple attempts to address them. This lack of efficiency and attention to detail is unacceptable for an accounting service.

After being a loyal client for over three years, I am deeply disappointed with the recent decline in service quality. I can no longer recommend Blue Umbrella. I have decided to cancel my business subscription and seek an alternative who can offer the professionalism and support that is essential for effective financial management.

Best experience I had so far in the Netherlands in 2 years of living here! Best TELEPHONE customer care! Finally, the first company in the Netherlands where I could solve my problem super fast ON THE PHONE. My God, I had no idea how rare this would be in this country. No robots that answer you in Dutch, no waiting 10 minutes on the line so that maybe someone will pick up. I prefer calling a company because you can solve things incredibly fast, unlike the long exchange of emails. So smooth, so clean, so fast, and so on point. This washed away all the bad service I had with other companies that are trying to cut costs by not caring about the customer. I mean I did learn Dutch and I speak Dutch, but when it comes to very technical matters regarding taxes, things are complicated as they are in English, and I can't do it in Dutch. Also, I really can't afford to make mistakes about taxes so I prefer a nice safe communication in English. That's why I'm paying for their service: to make sure I'm not making tax mistakes.
This company was recommended by an expat colleague who said that is indeed worth paying for their services instead of doing it by yourself. I can say now that he was right.
I strongly recommend them!

They keep making serious mistakes with my VAT filing, and not answering to my email, basically avoiding the problem, despite I am an 8-year customer. Not recommended, unreliable and unprofessional will change tax consultant next year.